Chiefland Ford

This dealer is under investigation by Ford for Warranty fraud and falsely certifying vehicles that are far from being able to pass an inspection. Do not think you are safe because something is in writing. fraud and falsely certifying vehicles that are far from being able to pass an inspection. Do not think you are safe because something is in writing. They will not honor Ford's products. Do your research on this dealer. The sales Manager even admitted he had only been there a week and after watching me go through my issues with them he went out and read the reviews and was mortified... that was also probably a tactic however. If it's too late and you are in a disagreement with them, CALL FORD CORPORATE and open another claim. We bought a car and it wasn't even hours later on the drive home that we started having problems. The car is in the shop at another dealer now with a list of problems we are dealing with. If they tell you that you cannot return the car using the 14-day money-back guarantee call Ford and ask to start a claim. The dealer won't give any paperwork or details because they are corrupt and will try to hold out until buyers give up. More

I was very happy with my Ford 2022 F150. The sales and parts staff were very friendly. My main issue was an added item that was not included on the online price. It was almost a deal breaker The sales and parts staff were very friendly. My main issue was an added item that was not included on the online price. It was almost a deal breaker. It did take a very long time to complete the purchase. It was the best deal I found online. More

I have bought a lot of cars over the years. Sometimes 1 or 2 a year. Upon contacting this dealership on a Jeep they have had for a few months on the lot, I quickly learned a possible reason. Sometimes 1 or 2 a year. Upon contacting this dealership on a Jeep they have had for a few months on the lot, I quickly learned a possible reason. This dealership has an $1184 doc fee and the "Plattner Advantage package added to every vehicle on the lot which includes, PermaPlate protection for the exterior and interior of the vehicle for 1 year, Lojack for 1 year, door edge guards, Nitrogen filled tires, and two oil changes. The package is about $3500" This was quoted from a sales person. This is the most expensive addon package and doc fee package I have ever experienced. I am really shocked anyone shops here. You will be in the hole almost $4,700 before factoring in the vehicle price. I am not against addons. I just think the customer should have a choice. And the only choice here is to shop somewhere else. More

I bought a 2013 Ford F 150 at Plattner Ford Dealer. The truck is completely rusted underneath. I found out a few months after purchasing the truck. I went back to talk to a manager and asked for the The truck is completely rusted underneath. I found out a few months after purchasing the truck. I went back to talk to a manager and asked for them to something about it but they refused. They scammed me by selling me a truck that is a danger on the road. I kept driving the truck praying it would hold up. But unfortunately about 6 weeks ago the front wheel broke off and i almost got into an accident. I had the truck towed to a car repair shop where they assessed the truck and told me the bad news saying they would not even touch the truck because all of the underneath is crumbling off and is about the fall apart. Now I had not car but stuck with a still 24,000 dollar car loan and had to go out to buy another car to get around and get another car loan. Plattner Ford is bad business! They are a total scam!!! More

I would do a zero star if I could-We took our truck here for warranty work (come to find out they are NOT an authorized dealer). We drove our truck there and it left on a tow truck. We were lied to about ev for warranty work (come to find out they are NOT an authorized dealer). We drove our truck there and it left on a tow truck. We were lied to about everything. Treated with disrespect and even the tech that worked on our truck said he was glad it didn't run. I have NEVER been anywhere so unprofessional in my life and I'm almost 50 years old and own a business myself. How this place is still around- beyond me! Save yourself and never go here!!!!! More

We went to see a car that we saw on the internet we met a nice girl who had just started there and we test drove the vehicle and I felt a pull to the right. I told the sales girl who went to the service dept nice girl who had just started there and we test drove the vehicle and I felt a pull to the right. I told the sales girl who went to the service dept and spoke to the mechanic who drove it and said I went 90 mph and there’s no pull. Well I have drove fords most of my life I know a pull when I feel it. So we left bc I just got a weird feeling but was told the truck was $28k so a week went by and I decided to go back today where we drove another truck f150 and we got it and it said 0 miles to empty so I told the salesman we couldn’t test drive a car on empty. The sales girl we spoke to a week prior had already quit. Anyway test drove and explained it was between the two trucks. I wanted to know the bottom line for both. So we sat down and I explained prior to going in the office that we had our own financing. Well the car jumped $2000 automatically bc we had our own financing! Then he said we had to take the platter package which was $6000 for a LoJack and two oil changes that we had to go over there to have done. (We live over an hour away) the rest of the package covered paint repair if something happens to the paint job. This car only had 6000 miles I said what about the warranty and was told it didn’t have one except what was left on the truck which the window ticket said as is no warranty. So I said what’s the $6000 for it doesn’t cover any power train or anything? To which the sales guy said oh you only have what’s left of the warranty. So now that $28k truck was up to $32 which still didn’t add up to what we had been told. We were also told you have to take the platter package it’s not negotiable. At that point I felt very uncomfortable and thanked the guy for his time. This isn’t my first rodeo and have always bought fords from our local dealer the this Ford advertises these low prices to get you there and then it’s a totally different story! False advertising is the biggest thing and the fact they had one salesman and the finance guy and that was it….Buyers beware! More

This morning I had an email conversation with a salesman, I required him to asure me that the vehicle was still available for sale. That i would be enroute to purchase it if it were. I told the sales person I required him to asure me that the vehicle was still available for sale. That i would be enroute to purchase it if it were. I told the sales person that I would not take time from work, and drive 50 miles unless it was there and available. The salesman told me it was still available for sale. I advised him i would be there a little before noon, approximately an hour and a half. He said he would be there. on my way there someone called and stated the vehicle was already sold and that the salesman i spoke to was not in the office today and was working from home. When I got home, I called asking to speak to the the General Manager. I was transfered to a person that admitted he wasn't the General Manager. Then I was transfered to a Chris who said he was the General Manager. I explained what happened and he advised it was sold, paid in full. I told him I was out my wages, over $100 because the salesman assured me it was still available and that I had an appointment to purchase the vehicle. He snickered and said he would have a talk with him, but that I couldn't expect them to be responsible to reimburse me for the lost wages. Interesting thing is, I never mentioned what vehicle it was that I was trying to buy. I am detailing my experience, you are left to form your own opinion from the details presented BTW: in 2016 I purchased a vehicle through Plattners in Arcadia. That was a great experience, still driving that vehicle, awsome people at that time. More

They are the biggest scam! ! RUN!! If we would have seen these reviews before we purchased our vehicle we would have stayed clear of them, they are horrible. Purchased a vehicle ! RUN!! If we would have seen these reviews before we purchased our vehicle we would have stayed clear of them, they are horrible. Purchased a vehicle from them and we have had to take our vehicle there multiple times because of stuff that’s wrong with the vehicle that was NEVER disclosed. Each time we go to pick it up (which is 2 hrs from home) NOTHING IS FIXED!! One in which they kept it for over 3 weeks and still hadn’t “gotten around to it”. RIDICULOUS these guys are crooks and need to be shut down for good. More

DO NOT WASTE YOUR TIME! They have to be the Worst dealer in the country. Bought a slightly used f250, seamed to be in good shape. However, drove it home 90 miles for an eng They have to be the Worst dealer in the country. Bought a slightly used f250, seamed to be in good shape. However, drove it home 90 miles for an engine light to come on. Brought it back, for them to tell me it’s over $10,000 in parts alone to fix. I know they new of the issue, as he was able to tell me I had a 75% blockage of my DPF system nearly immediately, which does not happen in 90 miles. They also FALSE ADVERTISED, in multiple ways. One of which, they sold me this truck with a 34 gallon tank, however it only has a 26 gallon tank. This truck has costed me so much more money, that I assumed have just bought a new vehicle. DO NOT WASTE YOUR TIME. They deserve to be thrown in jail. More

Place is a dump. Salesperson was new not her fault. In same aspect she didn't know much about the process or the products. Men's bathroom looked and smelled like so Salesperson was new not her fault. In same aspect she didn't know much about the process or the products. Men's bathroom looked and smelled like someone died in it. This happens to be in the service area, not one employee in that area had anything to say they just set and stared. Sales office is a portable that looks like it may fall down at any moment. After buying my NEW truck I discovered a small dent in the driver door. This was upon arriving home with it on the same day. I sent pictures to the sales girl and she replied with Im sorry I'll tell my manager. Several follow ups were ignored. An email sent to the GM went completely unanswered. It's not the dent it's the principle of the issue. When you buy a NEW truck I expect it to be free of dents. More