Chrysler Dodge Jeep Ram Fort Walton Beach

Bought 2023 jeep wrangler with 84 month extended warranty ,gap insurance and pointless dent repair contract.Traded it in last week.I have been trying for a week to get refund on these but have been unable to ,gap insurance and pointless dent repair contract.Traded it in last week.I have been trying for a week to get refund on these but have been unable to talk to anyone but also left several messages with no calls returned.I will never use this dealership again.I would never recommend them to anyone.Very frustrating with all the runaround and lies More

Great Customer Service from the Salesman to the Finance Dept. We walked away feeling like we received a great deal with no hassles. Dept. We walked away feeling like we received a great deal with no hassles. More

If I could leave a negative review I would. I called to schedule a service appointment for my 2023 Ram truck. An issue with filling the gas tank so it would be under warranty. They scheduled I called to schedule a service appointment for my 2023 Ram truck. An issue with filling the gas tank so it would be under warranty. They scheduled me for the following week, which was fine. Dropped it off on a Wednesday morning, the day of my appointment. The advisor mentioned that they were behind so might not get to it until Thursday…. That’s fine. Thursday rolls around he tells me they won’t get to it until probably Monday. Monday rolls around and just tells me based on flow it wont be seen today either…. They are the worst and about to take my truck back and drive all way to Pensacola or Crestview for my warranty appointments. More

I purchased a new Ram truck in Sept 2023 and the sales folks were great they found a vehicle that was close to what i was looking for and all went well. in Oct 2023 I received a letter from the Florida D folks were great they found a vehicle that was close to what i was looking for and all went well. in Oct 2023 I received a letter from the Florida DMV telling me my driver's license was going to be suspended because I cancelled my insurance on my old truck and that the license tag from my old truck was still on the vehicle. I found out that the folks at the Fort Walton R each Ram dealership transferred the tag from my trailer to my new truck? Not sure why but I was driving around with a tag not belonging to my vehicle and no tag on my lawnmower trailer... I had to spend 4+ hours at the DMV getting this problem fixed and to make sure my driver's license was not suspended. It cost me a day's work, 50+ dollars at the DMV, and when I brought it to the attention of a manager at the Ram dealership, they did not seem concerned. I asked what they would do about my issue after giving them all the information from the DMV he just said he would look into it, and I had to ask for compensation for the poor work and what additional expense. the only thing I got in return was call us the next week and was more or less shuffled out the door. The follow up service at this dealership is very poor and I do not believe i will do any more business with them in the future. More

Amazing customer service from Rodger in sales. He was VERY knowledgeable on the vehicles that I was interested in. I Special ordered a unique car and he called me when it arrived on the truck and He was VERY knowledgeable on the vehicles that I was interested in. I Special ordered a unique car and he called me when it arrived on the truck and even sent me pictures. There was no hassle or surprises on fees and we walked out very happy with our 2023 Chrysler 300c! Best dealership experience I’ve had in years! More

This is a dad's advice. I usually don't write reviews but here goes. My daughter bought a Jeep wrangler with low miles from this dealership that was still under warranty. Th I usually don't write reviews but here goes. My daughter bought a Jeep wrangler with low miles from this dealership that was still under warranty. Three was a squeaking noise coming from bake brakes. She took it in and dropped it off. She was told after diagnostics it had a rock stuck in the rotor and it wasn't covered under warranty. It would cost her $800. She posted a bad review and they lowered the price to $400. It sat there for 7 days with no info. She constantly called and couldn't talk to anyone. On the 7th day she called me (dad) and said she was coming to get the Jeep fixed or not at the dealership. I (dad) live here in Fort Walton and went over there. They said they could get it done in one hour.( After is set there for 7 days). We agreed. They put on new rotors and my daughter paid them $400. She drove it down the road and it wasn't fixed. Same sound. She took it back immediately and they said they would figure it out and gave her a loaner. They didn't want to give her $400 dollars back but she insisted strongly and got it back. The final out come was it had a bent pad indicator. There was never a rock. That was a lie. From one dad to another I would not send my children to this dealership. More