Chrysler Dodge Jeep Ram of Willoughby - Service Center

Extremely quick and professional service These guys got me in and out for an oil change in 30 minutes! Andrew took great care of me the entire time and they even washed my car after! I will These guys got me in and out for an oil change in 30 minutes! Andrew took great care of me the entire time and they even washed my car after! I will definitely be coming back here for all of my future service needs. More

Great Experience I recently took my car in for service. Andrew was mu advisor. He was polite, knowledgable and very fast and efficient. I highly recommend Andrew and h I recently took my car in for service. Andrew was mu advisor. He was polite, knowledgable and very fast and efficient. I highly recommend Andrew and his team. A+ More

Service with a smile! I went in for an oil change and expected it to take at least a half hour but Andrew took great care of me and got me out of there in less than 15 minu I went in for an oil change and expected it to take at least a half hour but Andrew took great care of me and got me out of there in less than 15 minutes. He was very efficient and energetic and kept the workers moving at a fast pace. I appreciated his efforts, his friendliness and his professionalism. I will be back for all my future service needs on my Jeep and will be asking for Andrew! More

HORRIBLE SERVICE!!! ! We arrived at this Adventure Jeep dealership today for a scheduled oil change appointment. For over 5 minutes we were ignored when we were waitin ! We arrived at this Adventure Jeep dealership today for a scheduled oil change appointment. For over 5 minutes we were ignored when we were waiting to check in for our appointment. I don't even know why we made an appointment now. One guy was helping people ahead of us, and a second continued to walk past us ignoring us. He finally said he would be right with us, then he exited the building and didn't come back. When we finally checked in, instead of being treated with a hello or can I help you, we got what's up? What's up? Is that how we greet customers now? And this guy was much older, you would think he would not have acted like that. So we leave our jeep and go walk around. He said 30 or 45 minutes. After 45 minutes we walked up and looked in the service bay. There sat the jeep with the hood open and no one around. We waited another 10 minutes, and no one. We went and finally asked what was going on and we were told they ran out of oil! Really? An automotive service garage ran out of oil? xxx? We had no choice to wait. Almost 30 minutes later some guy came In with a box of oil. We will have to say the actual mechanic working on the car apologized several times, but the service advisors could not have cared less. I have never seen anything like this! Ran out of oil? The first advisor that ignored the heck out of us sat there after our vehicle was done and continued to ignore us, instead of getting our paperwork. Yes, you, the tall thin service advisor with the shaved head, you ignored us the whole day. It is beyond me how this place stays in business. From the prior reviews (which we should have read before had) it is pretty obvious this is a common thing there. If I could give this place a negative 500 stars I would. The service advisors here are unprofessional and all need to go to customer service training. So, what's up? What's up is I will try to discourage everyone I can from doing business with this joke of an establishment. The owner here should be embarrassed. More