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Ciocca Nissan of York

York, PA

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rated
517 Reviews

1212 Loucks Road

York, PA

17404

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517 Reviews of Ciocca Nissan of York

March 07, 2013

RON SMITH WAS QUICK TO HELP US AND LED THE WAY WITH ASSISTANCE AND COOPERATION FROM THE EMPLOYEES NEEDED TO GET FINANCING WITH THE INSTITUTION WE REQUESTED GAVE THOROUGH INSTRUCTIONS ON THE NEW MURANO. More

by TAIRVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
RON SMITH, Greg Forry
February 21, 2013

When we enter they greeted us, and help us to get connected with Ron Smith. Ron Smith was very pleasant and not pushy at all. Everyone there was very pleasant and willing to help each other. I would More

by groh13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Smith
January 05, 2013

My family and I have fallen on hard times recently and needed to sell our truck and get into something more fuel efficient. We had posted on craig's list and got very few responses because of some of the More

by jason.sigman.5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Clyde and Bob the GM
January 01, 2013

Mike Eachus is a friendly and knowledgable salesman. He made car shopping fun and worked hard to put me in the car that was the right fit for me and my lifestyle. I will highly recommend Apple Nissan to al More

by freedomfrey42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Eachus
December 26, 2012

I bought my 2012 Nissan Sentra from Bailey a few months ago. I was not the most qualified individual but Bailey and the supporting cast around her bent over backwards and jumped through every hoop necessar More

by dirka26
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Clyde
December 23, 2012

This was a complete waste of my time going to apple nissan. The saleswoman was very unknowledgeable. Everytime i called i never receieved answers. She didn't know anything or even tried. Don't be waste More

by Stanman316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey clyde
Dec 23, 2012 -

Ciocca Nissan of York responded

Mr. Linto, Thank you for providing this review on Bailey Clyde's performance. I still have your original complaint to address: "I do not recommend this dealership. They want to rip you off and not tell you anything. This woman is lazy and dumb. Doesn't know how to communicate or let alone sell cars. They put me in a new truck and sent me on my way then turn around and call me with an outrageous payment amount.bailey clyde should be fired" After careful investigation it appears that you were forced to return a vehicle. I can understand the embarrassment this must have caused you. I want you to know that Bailey did everything in her power to get you approved at the rate agreed upon when you submitted your original credit application. Unfortunately the amount of annual income you provided for us on the application was much less than what the bank could verify. After three days of trying to get you approved by numerous financing companies, we were able to get a couple of banks to understand that you must have made an addition error when completing the application. They agreed to provide you with financing at a monthly payment that met their lending guidelines. Unfortunately, this required you to place a far greater amount as a down payment to make up for the shortfall in your earnings qualification. Since you did not have the larger down payment we requested that you return the vehicle. Bailey had worked diligently with our finance department to try and get you financed. Far from lazy or stupid, she went above and beyond to try and get you into the brand new truck FOR THREE DAYS. I know she contacted you as soon as we were told you did not qualify for the original loan. You provided additional information but it was not enough to qualify for the original loan. Once we got clarification from you it was up to the banks to decide the next move. Bailey and our finance department provided you with information as soon as we received it from the banks. Each time you were turned down we submitted to an additional bank until we received the best deal we could present to you. Stan, if there was anything more we could do to get you in that truck we would. We are in the business of selling and repairing vehicles. We worked on your deal for three days and like you, have nothing to show for it. I don't like wasting time, mine or yours. I wish you luck in your future endeavors and I hope you understand how important it is to provide verifiable information when applying for a loan of any kind in the future.

December 21, 2012

when I needed a new car I stopped in at Apple Nissan. I spoke to Bailey because she was friendly and fun to work with. After about three hours I think I had driven every car on the lot and i was tired and More

by JoeDees
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Clyde
December 21, 2012

I recently traded vehicles at this dealership and the salesperson I dealt with with was Bailey Clyde. I found her to be friendly and knowledgeable about the vehicle she was trying to sell. In my opinion More

by gstric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Clyde
December 21, 2012

The sales representative had a great knowledge on cars, capabilities, and pricing. Would recommend to anyone asking about cars or shopping for cars in the future. More

by Morpheusq3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey
November 16, 2012

i am always very skeptical when i purchase a i am always very skeptical when i purchase a vehicle.Jim Toole made my experience the best that i have ever had. Mr. Toole was very honest and easy More

by wpearson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Toole, Jim Toole