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Ciocca Nissan of York
York, PA
516 Reviews
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516 Reviews of Ciocca Nissan of York
August 28, 2012
We recently purchased a new 2012 Nissan Altima from Apple Nissan in York, PA. Historically, buying a car has been one of our least favorite activities. But we decided to try the local Apple Nissan dealersh Nissan in York, PA. Historically, buying a car has been one of our least favorite activities. But we decided to try the local Apple Nissan dealership, as we really liked the look of the Altima. We saw the advertisements on TV about the end of summer deals, so we decided to visit on a Sunday, so that we could get a feel for what car options they had without any sales pressure. We visited a few other dealerships on Sunday and felt that the Altima was definitely the vehicle we wanted. We went back the following day and spoke with Pete Silar and Danny Chronister. They were extremely friendly, accomodating and did not pressure us at all. We quickly found ourselves test driving the Altima. It did not take us long to realize that was definitely the car we were looking for. We went back to the dealership and looked at numbers. We knew where we had to be to make the deal work for us, and while we stuck to our game plan, they made it happen for us. It was late Monday evening when we were all in agreement. They offered to get the car cleaned up for us to take immediately, but we decided it would be better, for all involved, if we came back the following night to finish the paperwork and pick up the car. Weeks later, we continue to be thrilled with our Altima,and are amazed with the wonderful aspects of this car. We most definitely plan to visit them again for future car needs. More
by LJHawk
Employees Worked With
Pete Silar, Danny Chronister
Helpful August 22, 2012
Apple Nissan was the fourth dealership I was going to look for a car. From the three previous ones I learnt that not only I would not be able to get a new car with my budget but it would even be hard to look for a car. From the three previous ones I learnt that not only I would not be able to get a new car with my budget but it would even be hard to get a 2007 or 2008 model. I couldn't believe that I would be able to buy a new car with my budget in the Apple Nissan, but I did. The major reason I learnt after I had the new car key in my hand was the value Apple Nissan had for customers. The conversation of the employee who approached to me first was an open end conversation, proving to me that his goal was a win-win goal and he would do anything in his capacity to help me to get my desired car if not to leave Apple Nisan without any disappointment. He helped me to get the car I loved and needed. I was surprised more when the general manager came to make just before signing the contract in order to make sure that I was satisfied enough to enter the deal. After signing the contract, another manager came to me and thanked me for purchasing a car from them. I really said to myself "I wish all businesses could value customers similar to what employees do in the Apple Nissan in York/PA." More
by danielshayesteh
Employees Worked With
Mr. Pete Silar
July 25, 2012
Great experience. We enjoyed John's attitude, professionalism, enthusiasm. My husband bought a new MV, I bought a new Altima, very happy from start to finish. They were extremly busy, end of th professionalism, enthusiasm. My husband bought a new MV, I bought a new Altima, very happy from start to finish. They were extremly busy, end of the month, great deal, stayed late, very accomodating! More
by amyreinert
Employees Worked With
John Bloom
July 17, 2012
This is my third time back and and I've always been treated with respect and honesty which is very important! A very good experience even though I haven't left with a car yet! Lol treated with respect and honesty which is very important! A very good experience even though I haven't left with a car yet! Lol More
by glenndee
Employees Worked With
Andre Isaacs and John Bloom
June 29, 2012
To start Andre from Internet sales made an appointment with me and stated via email how important is is keeping appointments. I got there 10 minutes early and Andre was gone. The other salesmen were just with me and stated via email how important is is keeping appointments. I got there 10 minutes early and Andre was gone. The other salesmen were just standing around playing with their phones. Finally someone came over but had no idea why were there. We were then passed on to Doug. Doug was no help. Didn't even tell us about options or the rebates. I was getting ready to leave when Danny came over and expressed what a great deal he could get us. Practically the same cost of the 2011 I saw on the Internet. He got my interest. He then had Doug get keys and let us take the truck for a test drive. FINALLY. So off we went. Doug or sales guy got a call on his cell. He had it on speaker phone. It was a call from a collection agency. We heard the whole lying conversation about how he did not have a job. No money and no wife. Very awkward and unprofessional. We then came back in to the desk to see what kind of numbers they could work up on our trade. Our Nissian was in being serviced. We waited by ourselves for quit a while and had to leave. I walked up to Danny telling him I was leaving my car and he can call me in the morning with the numbers. I was ready to buy. By the end of the following day I hadn't heard anything back so I emailed him. He said Doug was supposed to get back with me. He asked me 3 times to bring my car in so he can value it. I told him 3 times it was already there.We talked back and forth but I was not happy with the offer on my Nissian. After all Danny was the one who said they hold their value. We got a final offer of $10,500. I owed 13,500. I decided not to buy. When I got home I had a promotional letter from Danny saying" I have some interested in your car and can get you $15,820.00 what a crock ! I emailed him and attached a copy of the letter. He said that wasn't his idea it was the GM. And no they would not honor that price. We went on vacation to Va and bought our truck from Drivers world. What a difference. Exceptional service. The truck was on display waiting for us. We got full value on our trade and extended warranty. From our salesman Reggie to Chris the finance guy they were so curtious and professional. I would travel from Pa to Va to do business there. Apple should be reported to the BBB. More
by Pblute
Employees Worked With
Danny Chronister,Doug and Aundre
May 07, 2012
The absolute WORST customer service I have ever experienced. Danny was unfriendly, pushy, and deceptive with his sales tactics. I was placed on hold several times while trying to get through to him experienced. Danny was unfriendly, pushy, and deceptive with his sales tactics. I was placed on hold several times while trying to get through to him. He refused to answer my questions about what types of features would be on a car I ordered through them. I ended up using Lancaster Nissan and had excellent service!!!! I will NEVER EVER use apple nissan! More
by ke015
April 28, 2012
I believe Martin was the man who waited on me at the counter. Anyway, I was very pleased by the friendly and fast assistance with my problem. I was planning to buy tires at a local tire dealer and reali counter. Anyway, I was very pleased by the friendly and fast assistance with my problem. I was planning to buy tires at a local tire dealer and realized i didnt have the wrench for the locking lug nuts on my pathfinder. Martin very quickly removed the old nuts and had a new set put on. I was also provided with the necessary wrench for future work. I was on my way very quickly and very pleased. I use this dealer ship at least 1-2 times a year and I am always very satisfied with the service. Thanks to this dealership for your quality and speed!!! More
by sarge7
Employees Worked With
martin bixler
January 10, 2012
From the moment I walked in I was taken very good care of. I did not feel pressured to buy anything and the team worked very, very hard not only to get me the price I wanted to pay for my new Rogue, but of. I did not feel pressured to buy anything and the team worked very, very hard not only to get me the price I wanted to pay for my new Rogue, but to get me better financing - and they did! I would most highly reccommend this dealership and I will be going back to get my new car in the future! More
by docndiane
Employees Worked With
Pete Silas, Brad Henshaw
December 29, 2011
Well, after an initial overall negative experience I am pleased to say that things have improved. I really am quite amazed that these folks cared enough to attempt to fix the issues that I was having with pleased to say that things have improved. I really am quite amazed that these folks cared enough to attempt to fix the issues that I was having with the used SUV that I purchased. Thanks to Dennis in service department for taking this issue personally! I was impressed to see that my first review was taken to heart and that you made the effort to make things right. That really meant a great deal as I've been so discouraged with the level of customer service at so many places. Not many people would've taken the time to make things right with a "disgruntled customer", so "thank you"! Thanks to Pete and Jim for working to earn my trust after several set backs. Thanks for the loaner vehicles while you tried to make my "new" one right, thanks Pete for the Sheetz gift card, thanks for not making me feel like a pest, thanks for not being satisfied with "not good enough". *** 1/25/12 UPDATE Just got a call from Dennis in service. Wow! I am so glad that I had the opportunity to meet him! After a difficult start, I am very happy to say "thanks for your service!" Thanks Apple Nissan...very discouraged at first, and now I am very happy. More
by jlfauth
Employees Worked With
Pete Silar, Jim, Bob Darr, Dennis, Jim Toole
December 26, 2011
After writing an earlier review on 12-23-2011 of dissatisfaction I was contacted by Mr Dennis the service manager on 12-26-2011 and he was happy to take care of all of our needs and we are standing dissatisfaction I was contacted by Mr Dennis the service manager on 12-26-2011 and he was happy to take care of all of our needs and we are standing by for a call to let us know when to pick our car up. We may have gotten off to a rough start but thanks to Apple Nissan commitment to customer satisfaction they gladly accomodated us and we are truly grateful. Well done Apple Nissan. More
by eryckas1
Employees Worked With
Mr. Dru Hake (asm) Mr. Dennis (sm) Mr. Bob Darr (gm)
