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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,495 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,495 reviews

November 07, 2024

Very courteous staff and efficient operation. Our service consultant explained the process and my car was completed as prescribed. More

by FRHANSBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

Thank you! Your high marks and compliments for our service team are greatly appreciated. We love the feedback including, "very courteous staff and efficient operation." It was thoughtful of you to rate your recent service experience. Thank you for choosing Coastal Kia!

November 07, 2024

Great Customer Service! The Service Team is very professional and they mske the customer feel very welcomed. More

by spiett25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

We love this! Thank you for the high marks and thoughtful comments. We are thrilled to hear your recent service visit went so well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

November 06, 2024

First service last Monday got car home had large oil leak, car has 5600 miles on it And now it’s back at Coastal. More

by garyr3154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Coastal Kia responded

We apologize for the inconvenience. We appreciate you allowing us to make things right. Thank you for your patience as we addressed the concerns and redelivered the vehicle back to you. Please reach out to our Service Director John Wigger at 910-408-0100 with any additional concerns. Thanks again!

November 05, 2024

Quick and efficient service when signing a deal on a car, I would definitely come again. More

by xesseniao
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. It was thoughtful of you to rate our Product Specialist Brandon Wright and our Business Manager Isaiah Torres with such high marks. We love the feedback including, "quick and efficient service when signing a deal on a car." Thank you for choosing Coastal Kia. Congratulations and enjoy!

November 05, 2024

Our salesperson was polite, friendly, extremely outgoing, and eager to help. While other dealerships had very little activity, Coastal Kia was a hotspot every time we walked in. That in itself speaks volumes More

by scottwvf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Drew Belk
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Nov 05, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the amazing testimonial and compliments for our team. We love the feedback including, "our salesperson was polite, friendly, extremely outgoing and eager to help." We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy. We are here if you need us.

November 04, 2024

The people are very friendly and attentive to customers. Nice place to buy a new car More

by capahero1234
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our sales staff. Congratulations on your recent purchase. Please do not hesitate to reach out if you need us. Enjoy!

November 04, 2024

Competent and knowledgeable no-pressure staff, excellent inventory. Why go anywhere else? They will make the price work for you! More

by ERIC@AMA.BZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley
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Nov 05, 2024 -

Coastal Kia responded

We love this! Thank you! Your high marks and gracious comments are greatly appreciated. Thank you for going online and rating your recent purchase experience. We appreciate the feedback including, "competent and knowledgeable no-pressure staff, excellent inventory." Congratulations and thanks again.

November 04, 2024

Brandon was great! This was the second time we have bought a car from Kia using Brandon as our salesman More

by Aliceshe22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Coastal Kia responded

We sincerely appreciate your loyalty! Thank you! Your high marks and compliments for Brandon Wright are greatly appreciated. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia.

November 04, 2024

Cody was professional and the entire process was expedient. We did not feel like we were being held captive, like we did at another dealership. More

by Teresacstanley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Castro
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Nov 05, 2024 -

Coastal Kia responded

Great news! Thank you for the high marks. It was thoughtful of you to go online and rate your recent purchase experience. Thank you for mentioning our Product Specialist Cody Hamilton by name. Congratulations and enjoy. We are here if you need us.

November 04, 2024

Sam was very professional and friendly. Explained what the process was. He led me to the wait area. More

by ROBTOLROSE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention Sam Weisman by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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