Cobb County Toyota

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Cobb County Toyota:
We were not impressed at all by this dealership anymore. Totally different experience than when we bought a car from there just 3 years ago from an awesome saleman that was no longer there. The sales people we met on our recent visit did not seem knowledable and not only could not answer fairly simple standard questions, but did not even seem to care, or say "Good question - I will find out for you." We were surprised that in this economy, most everyone we spoke to there seemed to have an attitude and could really care less if we bought a car or not. The salesmen who were not immediately rude were just apathetic and did not have any energy or care. We went there 2 weekends in a row and spoke with different people who each gave us different information and both were wrong as we found out later at Marietta Toyota where we bought our car an hour after we left Cobb County Toyota!). Do not believe a word out of their mouths...double-check everything they say with a different dealership. They were so extremely rude and condescending to us when we were basically a quick sale for them, and they should have been thankful!

When we wanted a different color of car than they had in inventory at the time, they went ballistic and multiple people were rude to us and basically yelling at us and treating us like we were idiots. They actually had the color we wanted on the lot (which is how we saw it), but they said they could not add the features we wanted to the ones we saw out there, as they were lower models. They told us the color we wanted was not a good color, so it could be months before they get one in again...basically further insulting us. Even the manager became very rude to us, when he was actually very friendly to begin with. Then they proceeded to badmouth other Toyota dealerships, calling Sany Springs Toyota "Slippery Springs," etc. I have never seen such childish unprofessional behavior from MULTIPLE people! We were such an easy sale, too, which is what is so crazy. We spent a haklf hour there teh first weekend just to check things out and then another half hour and we were ready to buy. Instead of listening to what we wanted and pleasantly trying to assist us in getting that, they just got belligerent when we would not buy something that they had directly on the lot.

So, we called Marietta Toyota while we were there, and they had 2 of the cars with the color we wanted, so we decided to check it out. The people at Cobb County remained mad and did not even say goodbye to us or tell us to feel free to shop around and come back. I knew right then and there that I could not give any business to these people again on principle alone. Maybe this economy will help those businesses with good customer service thrive and put these other ones in their place someday. When we arived at Marietta Toyota, we had a completely diffeent experience from the start. Great customer service, fair price, pleasant attitudes, very professional...can't say one bad thing about the place! We also found out that Cobb County Toyota had lied to us and said that we could not get factory Nav and leather added to an LE model car and that we would have to buy an XLE for that and pay a lot more. We were willing to do after market, but they further lied and said that the car we pointed out on their lot could not have that added because it was a lower model. Marietta Toyota said they could add those things to the same car that Cobb Co. said they could not...AND, to top it off, they said it would be factory installed at a Toyota facility in Gwinnett County, rather than after market. They also said they are partnered with 150 other dealerships and could get us teh car we wanted with everything already if we would like them to search. We opted to just take the one on the lot and have the items be factory installed. So the impossible was indeed very possible, as we are living proof! Hope Marietta Toyota thrives for their great customer service!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cobb County Toyota:
oh my god this dealer is a complete joke. the general sales manager, george rollins, is a rude jerk. he was rude to my fiancee by talking down to her. they try to make everything so personal so i won't hurt their feelings. my objective when buying a car is getting the lowest price possible. they couldn't beat, meet, or even go $1 under MRSP. i said we're done b/c i have a better offer and thanked him for his time. the salesman thru a fit and walked out of his office before we did. nice manners. george rollins comes running out while we were driving away and asked what went wrong, we told him and he said we're making it harder on ourselves. sure we are....we got the same model, year, trim, with a sunroof and smart key at the non-negotiable price you offered.

this dealer is so bad, i'm not even offended by their unprofessionalism. we were laughing at them all the way home. now we're laughing at them in our new car! go to marietta toyota or lithia springs.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Cobb County Toyota:
I was thinking about trading in my 93 Mazda MPV to take advantage of the Cash For Clunkers program with another SUV, and I fell in love with the Highlander. I contacted Cobb County Toyota and a few other dealerships to see what they have in stock, and Cobb County Toyota's Internet Sale Manager, Maurik, emailed me back with the options & price I wanted. I was happy with the price, and I called him back to arrange a test drive which I couldn't get in touch with him that whole day. 2 days later, I called Maurik and was told he was in a meeting, and he'd call me back, and he never did. I got really frustrated, so another 2 days later, I've decided to drive down the dealership to meet this guy, and was told that he went on vacation so I was assigned to another salesman, Grant Guzowski. He looked up the vehicle that Maurik and I were talking about, and he informed me that the car was sold a few days back. I finally understand why Maurik never called me back... I asked Grant if I could test drive a Highlander w/ the options I wanted, and he left for a few mins and came back with the keys. We drove around a few blocks and were just talking and he seemed very friendly, professional and knowledgeable on the vehicles.

After the test drive, I went to his office and filled out few paperwork and told him the colors/options I wanted on the 09 Highlander. I know the color combination I want on the vehicle is rare (I searched the whole Southeast region with no luck), and he came back and offered me a few vehicles w/ the options I want except the color. At that point, I was ready to buy the car, and the color he offered wasn't that bad (from Classic Silver Metallic to Dark Gray metallic). Since the car has the same options, Grant offered me the same price that Maurik offered me on the Internet. I agreed to buy the car, and since the car was at the port, I asked if I could add some options to the vehicle. Grant spent the time and took me to the Parts dept, and talked to the Asst. Parts Manager, Charles Roddy. Charles looked up the parts I wanted and gave me a few quotes, and he seemed very knowledgeable as well.

A few days later, my car was delivered to the dealership, and I got a phone call from Grant and George (the Sales Manager). I went by there that afternoon, and tried to pick up the vehicle, but I was missing some paperwork that's required for the Cash4Clunkers program, so Grant couldn't hand over my new car keys. But while I was there, Grant was doing alot of legwork to ensure that's the only paperwork I need to get the $4,500 for the trade-in. I was very pleased with his enthusiasm and he was definitely helpful. I went ahead and paid for the car, but went home alittle disappointed w/o my new car.

After I got home, I called him (after business hours) and told him I would be back the next morning to pick up the car w/ the required paperwork. He informed me that he has a doc's appointment, but he told me to look for Kent (another salesman?) in the morning to give the paperwork to him, and he told me he has filled up the 20 gallon gas tank on my new Highlander (even though the sticker says 6 gallons). I was again pleased with him.

The next day I went by there, and talked to the Sales Manager, George, and he was being very polite. He remembered my name from the phone conversation we had and I was impressed. He thanked me and helped me locate Kent very quickly and off I go with my new car. A few hours later, Grant called me on my cell phone and wanted to make sure everything went smoothly. And he offered me to go back when the weather gets good (been raining ever since I bought the car), and they will get the car washed for me. In addition, he said if I have any questions w/ all the 3rd row seats work, please go by the dealership and he would give me a rundown on how everything works.

Overall, I think this is one of the best car buying experiences I've encountered. Grant Guzowski has been very professional, and he was not pushy like some of the other sales people at the other dealership. I will definitely go back to do my services with Cobb County Toyota.

P.S. I gave a 4 for Customer Service because Maurik wouldn't contact me back to tell me the vehicle I wanted has been sold.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cobb County Toyota:
I went to this dealership to purchase a new Sequoia with my wife. The salesman was actually very good and professional. I believe his name was Tom. Everything was great and we thought this would be a great car buying experience. However things went south very quick. We went to see the Finance Rep and he turned into a brutal, underhanded, unprofessional extended warranty salesman. He started off by saying this is what your payment will be with the 7yr/100k mile warranty. I told him I was not interested in an additional warranty. He said well your payment will be this much for the 7 yr/72k warranty, again I said no. I told him I don't want the warranty. He told me that I was gambling and nieve for thinking that cars don't break down. He said that buying a car with as many electical components and navigation as the Sequoia has I need it because they will quit working. I told him that I would think that electical issues and navigation bugs should be evident and present themselves before the manufacturer 3yr/36K mile warranty expired. He said they usually don't and that it is very common to have ongoing problems. I told him that I would think that Toyota would make quality vehicles. He then got upset and aggitated after I turned down the warranty at least 5 times. I then asked him if this "Fidelity Warranty Services" was the manufacter warranty meaning Toyota. He said "Yes". He said that it is a Manufacturer warranty. That "Fidelity Warranty Services is owned by Toyota Corp." and is an "umbrella company of Toyota". This is a lie. He continued to pressure me in front of my wife and 3yr old son for at least 10 straight minutes at 8pm until my wife felt uncomfortable about the quality of the vehicle and she went ahead and felt like she had to get it because Toyota is a inferior product.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cobb County Toyota:
I worked with Todd Knight at Cobb County Toyota to purchase my car in November 2007. He seemed alright to deal with until the check was signed. Once the check was signed he wanted nothing to do with me. He would go as far as hang up on me when I asked questions about the status of my title. It took 40 days to get the car title on this vehicle which means that I had to go to the DMV and get an extension on my temp. license plates and wait in line. Cobb County Toyota wanted nothing to do with this. I just recently called back the dealership to discuss pricing on a new vehicle and unfortunately I got him. He wouldn't even give me the time to discuss rough trade in values but instead he directed me to the website and hung up on me. I would avoid this dealership at all costs.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cobb County Toyota:
Let this review be a warning for experienced and novice car buyers alike; Stay away from Cobb County Toyota. It’s just not worth the trouble!
I am an experienced car buyer and have purchased no fewer than 15 Toyotas and other cars over the years. I am not an impulse buyer and I do my research prior to making a new or used car purchase.
I researched the 2009 Toyota Camry XLE and decided on the package I wanted and the price I was willing to pay. Cobb County Toyota was one of 8 dealerships I contacted, and appeared to be the best place to buy the car I wanted at the price I was willing to pay.
During the purchasing transaction I suddenly felt like I was transported back in time to the old traditional way of buying cars. All at once extra charges began to appear on the paperwork, and changes to the features agreed upon entered into the picture. This was to be a cash sale with a seemingly straight forward price and package.
When I get that little feeling in the pit of my stomach that something is not quite right, I realize that I am getting a warning to beware. When the Sales Manager tells me that he’s doing me a favor when he backs out the “port fees” and then adds them back in only charging me once instead of the usual two or three times, then I know that I’m getting ripped off in ways that I probably don’t even know.
Typically I don’t care how the dealership breaks down the numbers as long as the bottom line is the amount we agree upon for drive-out. However, when a Sales Manager looks me in the eyes and lies to me with a smile and straight face, then makes it my fault that we can’t come to an agreement, I don’t need to look at the numbers any more. I just need to buy from another dealership.
Don’t go to this dealership for any reason. No matter how experienced you are, these people will do their very best to rip you off and make you smile while you are getting robbed.
We all know the car dealers have to make a profit. Cars are just like any other commodity bought and sold in the world. But there is no reason to put yourself through the hassle of “Old Style” car sales any longer. There are plenty of other dealerships who have moved past the old style of bait and switch, hidden charges and false favors to the customer. There will always be a little finesse in the sales profession and there is nothing wrong with that, to a point. But when they cross the line from finesse to out right dishonesty, we as consumers have a choice to take our business elsewhere.
I bought my new Toyota at World Toyota in Atlanta. I was treated fairly and they followed through on everything they promised to do. They made a profit and I got a fair price. That’s the way it’s supposed to happen.
Buyers beware…do not go to Cobb County Toyota under any circumstances. There is no way to get a fair deal with the way these people run their scam.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cobb County Toyota:
Take this for what it's worth but I would go somewhere besides Cherokee County Toyota or Cobb County Toyota(sister dealership)

Buying experience was good. Like you somewhat expect, you take a back seat when you sign the papers. The Internet Manager is a seeming like South African guy when you're trying to buy. In my case, he misrepresented an important feature during the buying process with the Bluetooth Phone System. The Internet Manager made an assumption and was totally wrong(he said the phone system could handle 1000 names when in reality it could only handle 20). I am in sales and this was a big feature for me.

Once this was pointed out it was total back pedal and see you later mode. They basically said this is what you bought and we are done. The Internet Manager got nasty then when I got there gave the the fake car salesman grin.

The GM there was total nasty. Basically was ready for me and said what I bought was mine and we were done. He was not the kind of guy you want to argue with either.

We could talk about the $1500 repair their Service Department tried to get me to do because some computer code showed up..(drove another 20K miles and sold the car..no further problems). ...But I think you get the idea

Go somewhere else!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Cobb County Toyota:
You can't trust these guys as far as you could throw them. First visit was for a used van advertised on AutoTrader. After verifying the van was still in stock, I made a long drive to the dealership to see it. After arriving the salesman took me to the van to view it. He left for a few minutes to come back and tell me they would need to do service work, etc, to the vehicle before they could sell it to me, and it would be $2000 more after their service department had finished with it. I said I didn't want the work done, I would have it done myself. I wanted to buy it for what it was advertised for. He says, sorry, but they would have to send it through the service department first. Needless to say, I was not happy. Swore, I would never do back.
A year later I happen to see another van advertised and decide to pass by just to look. I had already done a CarFax and knew the van was wrecked in the front with moderate damage. The salesman says the van is in great condition and has been through their inspection process. I found numerous flaws in the body work, rust starting to form in places, bad paint, etc. Upon cranking the engine, it starts making a noise. So we drive it to the service dept and they say its a bad tensioner possibly. How did that get by their "inspection"? Anyway it was a mess and they couldn't tell me if the frame was ok since there were marks on the bolts that are used to straighten the frame at the shop.
DO NOT TRUST THESE PEOPLE. Even if it's a new car. Have it inspected by an independent service that does vehicle inspections. MAKE SURE the service is ASE certified. Very important.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Cobb County Toyota:
I shopped around a lot of Toyota dealers for a 2006 Tundra Double Cab. My wife met Jared, a sales rep, who took his time working with her while I was out of town and was great to her and answered every single question. I went down on a a Saturday and met Jared, and test drove the Tacoman and the Tundra. He was very knowledgeable about the trucks and could answer every question. They have a deal going on through the end of the month which is a $4,000 rebate. The Tundra I liked was listed at $27,000, and he was giving me a final price of $20,489. Very nice. I went home and tried to do my own online financing with an internet company because my credit isn't the best and I just knew I wouldn't be able to get financed through the dealership.

I got approved at RoadLoans (which you DO NOT want to use as I'll explain in a moment) and had my check ready to go. I called Jared, told him I was ready to buy, and he got the truck ready, and had the bed liner installed as I was driving down from Cartersville.

Buying was quick and easy. They already had a lot of the paperwork filled out for me to sign, and it was the easiest car purchase I have ever gone through. Everyone was friendly and put up with a bored 7 year old and two year old running around, which shows me a lot about their people!

I did find out that they do not accept RoadLoans or most other on-line financing for bad credit. They explained how it takes forever to get paid, and they are mostly companies you want to steer clear of unless you want to get taken. I found out most dealers in the area also do not take them, so just an FYI. I thought I was screwed, but a nice Business manager who turns out to be from Cartersville said "Let me try to get you financed", and after about 20 minutes, he did! And at a 2% better interest rate with a real bank! He was great!

I haven't worked with the service department as some of the other posters have, so I can't comment on that aspect yet, but so far, they have been the best dealership I have ever worked with in my car buying life. I highly recommend them and especially Jared. He is a great and low pressure salesperson.

Rich

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Reason for Visit: Service

I recommend this dealer: No

My Review of Cobb County Toyota:
I brought in my six week old Toyota Tundra Double Cab today, July 6, 2006 because my secondary remote was not working and had rust and corrosion through it. I was told by the assistant service manager Russell Graff and the general sales manager that I must have jumped in a pool or something with it. When I argued that I never even used it, I was told that remotes aren't part of the bumper to bumper warranty. When I got upset, I was told to leave. Basically, I just spent 25 grand and six weeks later was told I was a liar and to get out. Great customer service.

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