Coconut Creek Hyundai - Service Center

I originally brought my car in to have my windows fixed (passenger & rear window weren't rolling up or down) on 10/4/23. At that time, the problem was misdiagnosed, as my windows stopped working again once (passenger & rear window weren't rolling up or down) on 10/4/23. At that time, the problem was misdiagnosed, as my windows stopped working again once I brought the car home. I was then told I had to wait another month until 11/8/23 to bring the car in again. Finally on that date, after a 2+ hour wait, the service advisor (Frank Picciotti) finally told me that they didn't have the part that was needed to do the job, and that he had no idea when it was going to come in. I acknowledged what he stated, and then after waiting another 45 minutes for them to return my car back so that I could leave, I went into Frank's office to inquire as to why it was taking so long to deliver my car. I was subsequently greeted by him with a very rude "WHO ARE YOU???" When I told him my name, he then yelled back in a 'what's the matter with you' tone of voice "THEY STILL HAVE TO PUT THE DOOR PANEL BACK!!!" (45 minutes to do this, are you serious???). I then walked out of his office and asked to speak with a manager who then walked into the shop area and immediately got my car back, but again stating he had no idea as to when the part was going to come in. I have filed a complaint with their corporate office, as they have now failed to fix my car on two consecutive occasions and on top of that are treating me like I'm some kind of bum off the streets asking for a handout instead of a long-standing customer. More

Be aware! Do not buy your Hyundai from here! Family and relatives have purchased four different vehicles from here. We brought our 2022 Hyundai venue to the bo Do not buy your Hyundai from here! Family and relatives have purchased four different vehicles from here. We brought our 2022 Hyundai venue to the body shop and had it repaired there through the other person's insurance. Took 40 days to get the vehicle back and had to fight to get back our rental reimbursement due to their lack of communication with the insurance company. Upon that being rectified, the rear bumper cover has some major flaws in it. Richard and Brian Baker who is the director took pictures of it and stated that is a defective bumper cover. So you would think they would replace it and honor their lifetime warranty on their work. They tried to say the insurance company has to pay for an oem cover however I have several emails with the insurance carrier she was willing to try to help but because Brian failed to send her any information a supplement she eventually said she really is not responsible because it is their fault. I spoke with Brian a few times and sent emails and he said he was going to work on it and send me evidence of any kind of emails and he never did. Think about it you're going to a supposedly a reputable Body Shop don't you think that they should notice a defective bumper cover and then the painter must have noticed how it came out. You got paid a crap load of money and yet you installed a defective bumper cover according to you. As far as I know it was not painted properly. At this point I will be leaving reviews on dealerator Facebook Instagram and anywhere else. I have evidence proof of several emails which has been ignored. I reached out to Brian and he will not return my calls because he is guilty of poor craftsmanship. This is also breach of contract. You provided service with a guarantee a warranty and failing to honor it. Brian Baker you are not a man of your word you have no integrity! You know who this is blue 2022 Hyundai venue. You have my phone number and email. More

Let’s put it this way I would never buy a Hyundai again. The service dept here is one of the worse I have encountered. My service advisor which I won’t mention name never calls back. The last service I ha The service dept here is one of the worse I have encountered. My service advisor which I won’t mention name never calls back. The last service I had they gave me back the car still broken. They are a joke. More

Took vehicle in because engine light was on. 7:30am on Tuesday spoke with Alex Castaño, asst. serv. manager. Assigned to Jessie Leto, serv. tech. Rented a car. Called to check on status on Wed 7:30am on Tuesday spoke with Alex Castaño, asst. serv. manager. Assigned to Jessie Leto, serv. tech. Rented a car. Called to check on status on Wednesday around 3pm. Left different messages for both Alex and Jessie. No call back. Pulled the vehicle on Thursday at 10am. It had not been touched. Over 48 hours since drop off. Note - I had asked to see if resetting the engine light would solve the problem since I had played with the gas cap. That would have taken 2 minutes. Never done. More

My first visit here for my 2 year service. I dropped my vehicle off at 8:30 and was told it would take about 2 hours. I called at 1:30 (5 hrs) and got the advisor’s voicemail. I left a message I dropped my vehicle off at 8:30 and was told it would take about 2 hours. I called at 1:30 (5 hrs) and got the advisor’s voicemail. I left a message requesting a status. No response by 2.00 so I called again, voicemail again. I left another message. No reply On my 2.30 call I spoke to a woman and explained the problem and asked for a manager. She transferred me and again voicemail. Several more calls and finally decided to go there. As soon as we pull in I see my vehicle sitting out front. When I went inside I asked Jesse why I never got a call to let me know my vehicle was ready. He said he did call me . “I call all my customers “ he said. I showed him my phone with 12 calls to Hyundai and not one from Hyundai. His reply was “it must have gone to voicemail “. I had no voicemails from them. While in line to get my keys another customer said she had the same problem. This was my first and LAST time using Coconut Creek Hyundai. No professionalism. More

Rude, incompetent, unprofessional rip off artists, use other dealers for service as they do not care about your warranty or recommended services other dealers for service as they do not care about your warranty or recommended services More

Customer service is horrible. Service Advisor never calls back. Managers ignore you even when you are standing there waiting for them. When you ask to speak to a manager, they Service Advisor never calls back. Managers ignore you even when you are standing there waiting for them. When you ask to speak to a manager, they will only route you to the voice mail of your service advisor and never want to hear that there is a problem with the advisor. Bad enough there was a back order part, but no one cared about informing me. Had to complain to corporate multiple times to get information. After service was done, had three 'redo' and each time they wanted a new appointment weeks later. I am replacing the car right away, not because the car has issues, but because I never want to go back there. (And I told one supervisor that very statement, and they said "whatever, I don't care".) More

💯💢Customer Service amazing, take times and answer all my question.Mr Sais the most humble professional and respectful will try his best for a client to have their car back, with a grest srnsive humor i r my question.Mr Sais the most humble professional and respectful will try his best for a client to have their car back, with a grest srnsive humor i recommended this place to every one who need service, great communication and respect keep their words, and i thank you to every one there who try so hard and return my SUV back to me safe. Congratulations to all the staffs.🥰 💯💢 More

Went in because there was a rattle coming behind the dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the s dashboard, left the car a full day, got a call saying they didn't find anything wrong, told to come back during the week to have a manager hear the sound. Did that, manager sent advisor with me, he acknowledged that the sound wasn't normal, left the car another 3 days. Car was ready at 9 am (according to paperwork) got called at the end of the day saying the car was ready. Only to drive it out of the dealership and hear the rattle. They're wasting my time, hyundai sent me to another dealer. More