Colonial Ford

So I’m a new customer and I saw the reviews on Google and they looked pretty solid and boy was I wrong. Waited literally 20 minutes, And not one sales rep came out and talked to me. Not to mention their webs they looked pretty solid and boy was I wrong. Waited literally 20 minutes, And not one sales rep came out and talked to me. Not to mention their website inventory is so freaking off-base they claim that they had 12 new Ford Rangers in their lot, When I got to the dealership there was literally only three rangers in their lot and the three that I was interested in weren’t even there. As I left disappointed yesterday 4 sales reps were literally looking at me as I was waving to them, again I would never recommend this place to anyone as they literally did not even make an attempted effort to talk to me. It literally took me 45 minutes to drive down there only to have them waste my time. I’m gonna go check out Watertown Ford because I’ve heard really good things about them but this place is a joke. More

My mother bought a car from here not that long ago. She absolutely loves her car, but had an issue with her sunroof not closing. She went into the service department and spoke to some plain jane women with absolutely loves her car, but had an issue with her sunroof not closing. She went into the service department and spoke to some plain jane women with glasses who was extremely rude. She told my mother that it would be $105 to fix the issue. I’ve been a service advisor for 10 years, and so has my other sister. So, she wanted to charge my mother an hours worth of labor to have a technician shove my mother’s moonroof closed essentially. When my mother said she didn’t have that kind of money at the moment she brushed my mom off and sent her away. When my mom was sitting in their waiting area calling me trying to figure out what to do, she over heard this rude woman talking about her to a Technician saying, “She has no money to fix her car, so we’re not doing anything.” The only reason my mother knew she was talking about her is because she heard the rude woman say “her daughter is a service advisor.” For the record, my entire family is in the automotive industry, and we work for multiple different manufacturers. This woman is the exact reason people hate coming to car dealerships. Because of disrespectful, uneducated, unprofessional employees like this woman. How dare you disrespect my mother, how dare you try and take advantage of someone who needs help. I truly hope you see this, and I hope there are some repercussions for your actions. You should be ashamed to have this woman as an employee at your establishment, because if this is how colonial represents itself no one I know will ever come to any of your stores. More

Very Disappointing Extended Warranty Program Poor Service and Warranty Program My steering wheel is peaking, i asked the service department because I was it is covered under my extended warranty Poor Service and Warranty Program My steering wheel is peaking, i asked the service department because I was it is covered under my extended warranty, u fortunately, their reply was that this is a wear and tear!!!! Very disappointing from a reputable company like Colonial Ford ?! More

Another Great Experience at Colonial Ford The men and women at Colonial are top notch. I've been a customer for over 25 years and been treated well every time. My latest experience was with m The men and women at Colonial are top notch. I've been a customer for over 25 years and been treated well every time. My latest experience was with my 2019 Edge ST. They made sure I got the exact vehicle I wanted at a good price. Although this is my 3rd Edge, upon delivery Rick made sure to go over all the changes since my last one. They just make the whole process simple. Great group of men and women. More

Amazing!! This dealership was top notch! Darren Beylouni went above and beyond to make sure we purchased the explorer we were most comfortable with. He gave us This dealership was top notch! Darren Beylouni went above and beyond to make sure we purchased the explorer we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on an SUV the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Darren and Jay to anyone who is looking for a new or used vehicle. Thank you for the extraordinary customer service. More

Colonial Ford - Most Awesone Dealership Ever Kay was an awesome Sales associate - very thorough and friendly! Bill in finance was amazing and took the work out of buying a car. Best dealership e Kay was an awesome Sales associate - very thorough and friendly! Bill in finance was amazing and took the work out of buying a car. Best dealership ever! More

Thank you!!! We can not say enough about Kay and Bill! I would use them over and over! This was my first dealer experience and I couldn’t be happier! We can not say enough about Kay and Bill! I would use them over and over! This was my first dealer experience and I couldn’t be happier! More

Great easy experience I had a great experience purchasing a car with Kay Bakurti. It was quick and painless. Kay also did a great job explaining everything about the car. I I had a great experience purchasing a car with Kay Bakurti. It was quick and painless. Kay also did a great job explaining everything about the car. I’ve never had such a thorough tutorial on any of the previous 5 cars I’ve bought from other dealers. We’ll definitely be coming back for my wife’s new car in a couple months. More

Colonial Ford is the best! I couldn’t be more happier with the purchase of my new Ford Explorer from Colonial Ford. My salesman Kay was great, he listened to what I wanted and g I couldn’t be more happier with the purchase of my new Ford Explorer from Colonial Ford. My salesman Kay was great, he listened to what I wanted and gave me the best deal fitted for me. More

Excellent experience from start to finish I worked with Kay to buy my Ford Fusion and I cannot compliment him enough. He answered every question I had expertly, took the time to show me severa I worked with Kay to buy my Ford Fusion and I cannot compliment him enough. He answered every question I had expertly, took the time to show me several vehicles before I decided on my purchase, ran numbers for me multiple times to ensure I had a manageable payment, and was professional and hospitable throughout the entire experience, even down to remembering each of my family member's names. I will gladly recommend Kay and Colonial Ford to friends and family. More