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Concord Honda - Service Center

Concord, CA

3.7
246 Reviews

246 Reviews of Concord Honda - Service Center

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April 12, 2024

I love this place very friendly staff all my family come to concord honda I recommend 100% More

by cristal saucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny and sandra
Apr 16, 2024 -

Concord Honda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 18, 2023

I took in my CR-V for schedule service with Jason. While I was waiting I decided to look for a used car for my wife as she has been preparing to enter the work-force. I when to the front to see if, I More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anjan
Sep 21, 2023 -

Concord Honda responded

Alex, Thank you for taking the time to let us know how we did. We hope to be of service to you again in the future. We hope you have a great day!

August 27, 2023

They are such a great people, they always care about to do the best service for you! More

by Ely Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Aug 30, 2023 -

Concord Honda responded

Hi Ely, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2023

I bought my 2017 Civic Hatchback at Concord Honda. The paint began peeling last April so I brought it to their service department. I was told by the service advisor, Jourdan Gregory, that I needed to More

by Frank
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Gregory, Jourdan
Jul 06, 2023 -

Concord Honda responded

Frank, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to us at (855) 679-6829 to speak to our manager directly.

Jul 11, 2023 -

Frank responded

Unfortunately, it is too little, too late. The car has been repaired by a body repair shop that I picked. They gave me a deal and did a great job!

December 29, 2022

This is the worst place to have my vehicle repair my car have pieces missing I went back and show them and what they said was like that I never go back this place people please if you go this place take a v More

by Jorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaeson
Jan 04, 2023 -

Concord Honda responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like to have a better understanding about your experience. Please reach out to us at (855) 679-6829 at your earliest convenience and we will do our best to resolve this with you.

Jan 04, 2023 -

Jorge responded

I ask to speak with the manager and they told me he was very busy I went there 2 times already

September 29, 2022

The staff was very friendly and knowledgeable. They asked important questions and we worked together to get the answers. They were very very friendly and helpful More

by judy.walters2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolina Ganiban,
Oct 01, 2022 -

Concord Honda responded

Your wonderful feedback and rating mean a lot to us. Thank you again for leaving us this response!

September 23, 2022

Do not use this place. I took my car in because I felt something was off. I wanted them to check it and let me know what they thought it might be. They said they could only More

by mramirez01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier
Oct 01, 2022 -

Concord Honda responded

We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (925) 326-3797 when you have a chance. Thank you, and we look forward to hearing from you.

September 23, 2022

Went in for an oil change, they said rotate tires too. They destroyed my car! Suspension & struts completely broken, cruise control not working, engine was bogging out, you get whiplash when braking. El More

by calijoysanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wasif service tech was awful and condescending and the service manager Tim clock was just dismissive.
Oct 13, 2022 -

Concord Honda responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us at (855) 679-6829 when you can so we can address this situation directly. Thank you and have a great day.

September 24, 2021

Purchased my vehicle here, and I do all my maintenance here, great customer service , thank you for a pleasant experience More

by Cynthiathomas1110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaeson leano
Sep 24, 2021 -

Cynthiathomas1110 responded

Thank you concord Honda for your professionalism,

July 12, 2021

My experience at Concord Honda was great. The service advisor kept me up to date on everything and the pricing was fair. My service was completed in a timely fashion. More

by Cheryl A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Maramba
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