Continental Toyota - Service Center

Service review Francisco was awesome! He was very kind and patient. He explained everything we needed in detail. We will definetely recommend Continental to our f Francisco was awesome! He was very kind and patient. He explained everything we needed in detail. We will definetely recommend Continental to our friends and family. More

Tremendous Service I stopped in this morning without an appointment to have my Viper remote start checked. (I figured it would just need a quick reset and I'd be on my w I stopped in this morning without an appointment to have my Viper remote start checked. (I figured it would just need a quick reset and I'd be on my way.) I explained what was happening to Michelle Eisa and she knew exactly what I was talking about. She was able to get a Viper technician to the shop to do a manual reset on my remote today. Sure enough, I drove my RAV4 home just a couple hours later and the remote now works. At most places, I'd probably have to set up a later appointment if I just showed up on a busy Saturday morning. Not at Continental. Thank you Michelle! More

Could not have been better!!! Almost 11 years ago I bought my 2004 Camry @ Continental Toyota. I've had all service work done there except for a few oil changes early on. I've been Almost 11 years ago I bought my 2004 Camry @ Continental Toyota. I've had all service work done there except for a few oil changes early on. I've been a loyal customer which prompted me to feel like I'm a bit invested in this dealership and wanted to share a couple opinions/suggestions with their Management. I was warmly encouraged to share my thoughts by Dennis Pecho. He's a terrific fella. I found he agreed with most of what I had to say and thanked me profusely for coming to him with thoughts. This has made me feel even better about Continental and when the day comes for me to buy my next car, I can't imagine going anywhere else. Everyone I came into contact with from Sales, Service to Management made me feel appreciated as a customer. I really appreciate that! Thanks Continental Toyota!! Brenda Groce More

Good experience I have been taking my Toyota Corolla to this dealer location for many years. I am always greeted with a smile. Everyone I come into contact there is I have been taking my Toyota Corolla to this dealer location for many years. I am always greeted with a smile. Everyone I come into contact there is pleasant. On this trip it was Francisco Gallegos. He told me what needed to be done, told me what didn’t need to be done. I trust them. I bumped in to the manager Dennis Pecho, to whom I relayed my satisfaction. He was equally pleasant. Truly a good experience from start to finish. Always is. Thank you! More

I bought a 2002 Subaru Outback in February of 2013. At the time of purchase, the inspection listed the rear brakes at needing replacement and the front had some life left in them. A month later they were the time of purchase, the inspection listed the rear brakes at needing replacement and the front had some life left in them. A month later they were squeaking, took them in and the mechanic said that it looked like none of them had been changed in years. Paid $700 for new pads, shoes, rotors and calipers because it had gotten so bad they were toast. Now, only 8 months later, the check engine light is on and the inside of the car reeks of gasoline. I take it to Midas and it's diagnosed as needing head gaskets replaced and major engine work (quoted at $900). I tell midas I'm gonna take it to the dealer where I bought it (as head gaskets are not something that go bad overnight, it takes a lot of time and would be noticeable progressing over time versus the overnight issues that my car showed) because things seemed fishy. I understood it was a used car that was sold as is, but after the breaks seemed to be not replaced when they said that they would, I thought I would go explain my situation and let them back up their claims of service being their #1 priority. After speaking with Siobhan initially (Who I have no issues with, she was extremely pleasant throughout our entire correspondence), at a certain point she couldn't answer some of the questions I was asking and refereed to the head of used car sales, CJ Miller. After Speaking with CJ for less than a minute, simply explaining the situation's facts before making any assumptions or claims that this was all their fault, he literally stopped me mid sentence to tell me that he thought I was lying to him and trying to scam him out of money. I was shocked by his audacity to make this claim with so little evidence and after not even letting me finish explaining the situation. I have never had such a horrible experience with anyone in any sort of business setting. When I spoke with the general manager Dennis Pecho, he mumbled an apology for CJ's behavior and moved on to say much of the same that CJ said in less brash and insulting terms, (save for referring to the massive $100 discount on the $1500 worth of work as "charity" which was very rude) but was still very dismissive, talked down to me, and kept dumbing things down to apparently make things easier for me to understand (for the record I'm 22 and have a degree in astrophysics but in his defense I do look and sound like I'm about 17 years old). I'm in the process of having the work done at the Autobarn Subaru who have been every that Continental have not. I will never be returning to Continental Toyota and will continue to tell everyone I can how horrible of an experience I had. More

I originally went to Continental Toyota to purchase a few parts for my 1997 Toyota Corolla. When I arrived at Continental Toyota I was directed to parts counter by a nice man at the entrance to the service c parts for my 1997 Toyota Corolla. When I arrived at Continental Toyota I was directed to parts counter by a nice man at the entrance to the service center. I am not sure of his name but he was very helpful and showed me exactly where I needed to go. As I approached the parts counter I was greeted by Bart Placha. He introduced himself as Bart and asked how he could help me. I gave him a list of parts I was looking for and he promptly looked them up for me and gave me prices. I bought what I needed and had him place an order for one part that was not in stock. He took my information and informed me he would personally let me know when my part would be ready for pickup. A few days later he called me and told me my part was ready to be picked up and that i could come in anytime and gave me the hours of the parts department. I stopped by after work and he had the part waiting for me at the counter with a receipt! This was very convenient as I was in a rush to get home from work. I paid for my part and thanked him for being so helpful. Several months later I found myself in need of some more parts as I have another Toyota I use at Joliet raceway and am often in need of parts for. I immediately asked for Bart when I arrived at the dealership. I let him know what project I was currently working on which was custom and required parts from a vehicle I did not own. He was able to cross reference the part numbers and assured me they would fit my vehicle and even gave me a few pointer about the installation! WOW! This guy was a real genius because after I got home I did exactly what he told me and it was the perfect advice. Anyone who ever needs parts for their Toyota should ask for Bart right away he knew everything I needed and was very helpful and polite. I can't think of anything he could have done better. I hope everyone who needs parts gets to work with him directly he sure made my trips to the dealer a breeze! More

On a recent trip to Chicago, during a thunderstorm, the driver's side window failed to roll up. We were pleased to find a Toyota dealership in the area that was open late. We worked with Rich. He offered t driver's side window failed to roll up. We were pleased to find a Toyota dealership in the area that was open late. We worked with Rich. He offered to have us dropped (6 total) off at our hotel or a restaurant and pick us up when the service was complete. He was able to give me a ball park estimate of the cost and to contact me if the price was higher than he estimated. Cristian was great. Knowing that he was going to drive 2 additional adults plus 4 children, he ran out in the thunderstorm to get a larger vehicle. Cristian drove our party of 6 to a nearby restaurant. He was great with the kids. Rich called later to let me know that the window was repaired and the cost was what he had previously indicated. Kudos to this dealership, Rich, Cristian and management. I'm grateful Continental was open late and able to fix the problem quickly and competently. More

Once again Mark, John and Dennis give the service and the attention to the customer that goes above and beyond. Even when a grandfather has his hands full with his two year old grandson, the check in and v attention to the customer that goes above and beyond. Even when a grandfather has his hands full with his two year old grandson, the check in and vehicle pickup are seamless with the help of the service crew and the staff. Transferring a child with a car seat and all the trappings from a loaner to my vehicle could not have happened without the assistance of the crew. Thanks for all your help today. You made a hard day a lot easier. Mark, your attention to detail makes me glad to be your customer. More

Once again I experienced something so rare that it is only found in a few selected areas of life. I found heart felt, truly dedicated customer service beyond my expectations. I brought my van in for serv only found in a few selected areas of life. I found heart felt, truly dedicated customer service beyond my expectations. I brought my van in for service and once again a seamless wonderful experience akin to checking into a 5 star hotel (even hot cookies coffee and fruit). Then I ventured on to see the finance director, Christian Callada. I wanted to purchase an extended warranty for my much loved 2006 Toyota Sienna which by the way has never given me any problems. Chris took fantastic care of me giving me a fantastic deal and even financed it at 0% interest. So my red van will have another 36,000 miles of TLC administered by the great service department at Continental Toyota. Thanks Chris. Thanks to all the staff who makes Continental Toyota more than a car dealer. More

Another great experience at Continental Toyota. Yesterday I brought my Tundra in for a noise coming from the rear end. Being that I was leaving on a trip this weekend I was under the gun to get this fixed. T I brought my Tundra in for a noise coming from the rear end. Being that I was leaving on a trip this weekend I was under the gun to get this fixed. Their Asst Service manager Larry Thompson and Tech Alex spent most of the day Trying to determine the source of the noise. They finally found the noise ordered the parts and delivered my repaired Tundra to me Friday morning. I thought for sure that my trip would have to be canceled , but due to Larry and Alex devotion to customer satisfaction We're heading to Florida on Sunday More