Coos Bay Toyota

Coos Bay Toyota
2001 North Bayshore Drive
Coos Bay, Oregon 97420

Sales: (541) 267-3121
Service: (541) 267-3121
Parts: (541) 267-3121

Manufacturer: Toyota

Most Reviewed Employees
Sheri Banes Sheri Banes
Online Assistant
Mike Kohanes Mike Kohanes
Parts Manager
Megan Moyer Megan Moyer
Service Writer
Lee Hawthorne Lee Hawthorne
Owner
Kelly Milburn Kelly Milburn
Sales Associate
Izzy Perez Izzy Perez
Sales Associate
Howard Forte Howard Forte
General Sales Manager
Heather Perry Heather Perry
Online Assistant
Dick Besser Dick Besser
Sales Associate
Paul Mecca Paul Mecca
Service Writer
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
26 Reviews
Coos Bay Toyota

Overall Score: 5 Star Rating4.9



About Coos Bay Toyota
Certified: Coos Bay Toyota
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Coos Bay Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



trwilker
5/4/2012 7:57:33 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Danner

My Review of Coos Bay Toyota:
I live in remote northern California (a 6 hour round trip drive from the dealership)I called the dealership to ask a financing question before making the long trip. I spoke with Mr. Danner who gave me very good and clear advice on how to begin my financing application on-line. I followed his advice. I've purchased many vehicles over the last 20 years and I was very impressed with this on-line process. The secure on-line application was very quick and easy. The application system was very responsive; sending an immediate text and e-mail. Mr. Danner completed my financing approval on my chosen vehicle and I drove it home the next day. I'm very happy with my new Corolla gas saver and the whole car buying experience was the best ever!

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theseakrs
3/2/2012 4:39:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Coos Bay Toyota:
This dealership was wonderful. They didn't have what I wanted when I first went,(wanted something very specific) however they kept looking until they found the right car for me. If they don't have what you are looking for on the lot, I recommend giving them the chance to find the car you want rather then leaving the area. It might take a little more time but it is more then worth the wait. This dealership cared that I would be happy for the long term. I have never had such a good experience buying a car. If a new or used car is in your future give Coos Bay Toyota a chance, they have earned my business for life.
Kathleen Stadelman

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Robert Burns
2/21/2012 6:16:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bambi Hibdon(Internet sales),Kelly Milburn(Sales),Rob(Financing)

My Review of Coos Bay Toyota:
From the moment I inquired about buying a new truck to the day I drove it off the lot I was treated wonderfully. I was able to tell Bambi what i was looking for and she was able to get exactly what i wanted and was always prompt with answers to my questions. I had no intentions of buying online but Bambi made it so easy and effortless. When i arrived to pick up my truck on the lot Kelly was very helpful and courteous. He show me how everything worked and answer all my questions. The time I spent on paperwork was minimal, thanks to Bambi I was able to give most of what they needed online. The small amount of time I spent with Rob in financing went smooth as he too was friendly and helpful. Overall it was a very pleasant experience and I couldn't be happier with my new truck.

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Kalie
2/20/2012 9:54:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bambi, Izzy

My Review of Coos Bay Toyota:
I went through the Costco.com/autosaver program. Bambi was absolutely wonderful with locating the vehicle and at the price I wanted. The process went so smoothly from the time I started online, the telephone calls, emails, and finally meeting to pick up my new 2012 Corolla. It was Izzy's first week there and had he not appologized for going slow I would not have known as slow is not what I would have called it. Since I did the online credit application then when I was passed on to the Finance Manager (sorry I forgot his name), all I had to do was sign the papers as he printed them out.

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bbsalmon
1/17/2012 3:46:25 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: don't know

My Review of Coos Bay Toyota:
Great service!! I needed a new headlight. Coos Bay Toyota staff stayed past normal working hours to enable me to come by and get it installed before my long drive to Portland. Thanks so much! -Bill Bradbury

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dancergirlnw
1/4/2012 11:28:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Davis, service manager

My Review of Coos Bay Toyota:
Had to be towed 120 miles after being stranded by a bad inverter(recall boj) Jerry held his mechanic there on new year eve weekend for me to diagnose the problem, very friendly and reassuring. Got to eugene later with a second tow. He was very helpful.
Great attitude and service.

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bledford52@yahoo.com
12/27/2011 12:47:13 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick in sales n Rob in fianceing

My Review of Coos Bay Toyota:
I had a very pleasant experience with coosbay toyota's staff, mostly Rick, he was just awesome salesman!!He got me in too my 2010 toyota matrix that i just love!! And Rick went out of his way too make sure I got my car on christmas eve and he delivered it too me...thank you sooo much for everything..

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richruppert
12/15/2011 3:41:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sherrie, Bambi, Steve, Rick, and Robert

My Review of Coos Bay Toyota:
The quality of the customer service and the excellence of the actual servicing of the car makes the four hour round trip worth it. We own a 2004 Prius and knew eventually we would purchase another one. While the 2004 was being serviced in November I discussed the 2011 with Rick and Steve. They didn't have the one I want on the lot, but found one some miles away. Steve carefully explained in detail the differences between the 2004 (we have the top of the line) and the 2011 (Prius IV). We were considering a 2011, but were leaning toward waiting until 2012. I researched the car and dealerships extensively online. I knew what the dealer paid for the car and the accessories. However, at that time I was not aware of "online buying". I started the process, but continue to research other dealers. I emailed and talked with Sherrie and Bambi many times for several weeks. As with most people I have had bad experiences with dealers. This experience was like none other. Everything I was told was true (I verified everything). I knew the true dealer cost for the car and was more than satisfied with my cost. This dealership also throws in an extended warrant if you do all of your service at their shop. They offer unlimited car washes. The new car had a full tank of gas (they take care of you). We purchased the car from Steve. This guy is Mister Personality and Mister Prius. He "knows" the Prius. That was impressive, but more than that he sincerely wants you to enjoy the car. He wants us to be happy with our purchase. He also made it very clear that he wants us to call him with operational questions concerning this high tech 2011 Prius. We could not arrive to pick up the car until 5:00pm. Sherrie, Bambi, Steve, Robert, and Jerry (the latter dealing with our 2004) stayed late to service us. Robert the financial wiz was thorough, professional, personable, and eager to answer any questions. Steve, at 8:00pm in the rain changed our license plates and went over the operation of the car in detail.
Purchasing a car is no longer a nightmare, at least not at this dealership. Every single person we have come in contact with and that includes receptionists in service: Meagan, Shannon, Jerry, and those I already mentioned want your experience with them to be positive. If you are going to purchase a Toyota, this is the place!!!!!

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AZ263 - Kupka
7/29/2011 12:16:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry - Service Manager & Les Hawthrone Owner

My Review of Coos Bay Toyota:
I am so pleased with the excellence in customer service at Coos Bay Toyota. From the ladies at the front desk to the parts department (thanks Mike) to the work by the service department I encountered high standards, promptness and attention to detail all in a friendly, clean, orderly atmosphere (even the ladies room was clean and cheerful).

I was especially impressed with Jerry the Service Dept Manager and the way he conducts his operation. The shop is busy and well-ordered - (no cursing - no sense of carelessness) and Jerry just feels like a wise, caring friend.

The worked I required was done - plus they mounted my new license plates and returned the car nicely WASHED with no fanfare for their efforts. Jerry indicated;that's just what we do and our boss sets the tone for the overall business, I spoke with Mr. Hawthorne the owner and again was impressed with the quiet commitment to respectful service to the customer. The combination of courtesy, focus and modesty inspired my trust. I have been dreading buying another car because of the pressures and games that go on, however after my experience with Coos Bay Toyota servicing my car and after reading other reviews on this website, I feel comfortable at this dealership.

Each member of Mr. Hawthorne's team helped inspire my trust in the dealership. This may very well result in the purchase of my next vehicle. I didn't meet a saleman, but I am sold on Coos Bay Toyota - the people equal the product. O. Kupka

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steve_paw
7/20/2011 10:53:53 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee and Rick

My Review of Coos Bay Toyota:
We appreciated the honest, prompt responses from Coos Bay Toyota. They made the car purchase process very simple and pleasant. It was worth the drive from Beaverton to Coos Bay.

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