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Coulter Nissan

Coulter Nissan

13301 N Auto Show Ave
Surprise, Arizona 85388


Sales: (877) 707-7344
Service: (888) 899-7261
Parts: (888) 899-7184

Manufacturer: Nissan

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  • Customer Service:

    4.6
  • Quality of Work:

    5.0
  • Friendliness:

    4.7
  • Overall Experience:

    4.6
  • Pricing:

    4.8

24-Month Rating

based on 21 reviews

4.7

4.7 out of 5

35 lifetime reviews

Coulter Nissan

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Certified: Coulter Nissan

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Coulter Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Coulter Nissan

Coulter Nissan is proud to belong to the Coulter family of dealerships, selling and servicing cars, trucks and SUV’s in the valley since 1923. Whether its new or pre-owned in your future, you'll find what you're looking for at Coulter Nissan!
Description
As a Phoenix Nissan dealer, Coulter Nissan provides you with high-performing Nissan vehicles designed to thrill and inspire you. Now located in Surprise, Arizona, we're also a leading Phoenix Nissan dealer. We have been serving the central Arizona area for over 35 years including Avondale, Scottsdale, Peoria, and Surprise. Our brand new state of the art facility is located at Loop 303 and Waddell.

Our Location

Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: 10:00 AM - 6:00 PM


Service

Monday: 7:00 AM - 6:30 PM

Tuesday: 7:00 AM - 6:30 PM

Wednesday: 7:00 AM - 6:30 PM

Thursday: 7:00 AM - 6:30 PM

Friday: 7:00 AM - 6:30 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Automated Car Wash Parts Store
Cable TV Pet Friendly
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines
Free Drinks Children's Play Room
Free WiFi Express Service

Shee88
3/23/2013 7:03:35 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Clay D
Cheyenne Erck
Rene
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

My husband and I had an amazing experience!! We would for sure recommend Coulter Nissan to everyone we know. Thank you for everything!! The Pichs

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titomendez332
3/10/2013 11:42:07 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
James Copley-Sales Professional. Ren'e Pelayo-Finance Manager
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

We had a pleasant expierence with Coulter Nissan not one once of stress or pressure. Very friendly staff and more knowledge of their cars. James was awesome and was up front with us even his manager. I would recommend this family owned bussiness to anyone. We even got a better vehicle than the one we first intended to get. Thanks!

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mckennycoy
3/3/2013 8:43:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Roger Clark
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

Let me start off to say that I am completely satisfied and happy with the purchase of my new Nissan Sentra! Anyone that has ever purchased a automobile knows the games that dealerships play, well NOT at Coulter Nissan! I have purchased from Coulter when it was in Glendale and was Performance Dodge and was Always very happy with the professional , easy sell,with no pressure , and always the best deal up front ! Well I purchase a new Nissan Sentra today and traded in another vehicle in the deal and once again the whole purchase was so relaxing and easy. No hard sell they gave me a fair trade in allowance 1st offer , the sale price was great and never changed in the deal . Roger Clark was truly great to deal with , soft sell with all the info I required to make the purchase. And then get thru the process and out the door quickly . So if your ever wanting to buy a Nissan or any car check out Coulter Nissan first you won't be disappointed and will make a great deal too!

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Yadaboat
2/13/2013 5:02:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Les Nelson
  • Customer Service:

    1
  • Quality of Work:

    N/A
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    2.0

My Review Of Coulter Nissan:

Poor communication pr lack of. Went in on a Thursday, was told my credit would be looked at and would receive a call. Waited till Saturday, was told that they just happened to be working on it and that I would recieve a call back soon. On Sunday, I called back after no call was returned. Was told that the finance person doesn't work Sundays, so this must be the first dealership in the history of car dealerships that doesn't make sales on a weekend. Now on Tuesday, I call back and ask where we are at. I'm told that finance person lost a dog and went home early, not to mention that the car I went in for was sold and I wasn't notified. Poor operation, highly advise to go in pre approved or go elsewhere.

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rkvelazquez
9/13/2012 12:29:01 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Miguel Avila
Cheyenne Daughtry
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

I would highly recommend this dealership for many reasons, but mainly because of the level of customer service they provide. I went in recently to purchase a used vehicle and this was by far the best experience I have ever had buying a car. Everyone from the Fleet Manager to the salesman to the Finance Director treated me with the utmost respect and really listened to my needs. The next time I want to purchase a vehicle, I am heading straight for Coulter Nissan.

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johnnynemo
8/10/2012 2:54:37 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
katie schafer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

in the past,i have had horrible dealings with nissan dealerships.But the service department at coulter nissan is exceptional!!A service advisor by the name of Katie schafer was so helpful in helping me understand what was happening with my vehicle,and she even followed up the following week to make sure that i was happy.I had thought that this kind of attention to detail was long gone.

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awar90
7/29/2012 12:58:36 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric Dohrman
Scott Mcghie
Brian Pierce
Ren'e Pelayo
Katie Schafer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

Best experience I have ever had purchasing a new car!! The whole team at Coulter Nissan is awesome, but Eric and Scott are ROCKSTARS!!!

I love my new Maxima and will be back to purchase again. I will refer all my friends and family to this dealership!

Thank you so much!

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Kathypechman
6/21/2012 7:08:31 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Traci
Enrique
Ryan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

As I have mentioned in a prior review, I had a very bad experience at ABC Nissan. When I visited Coulter it was because the dealership was listed on Bank of America's site where I had obtained my pre-approval. But the experice far exceeded my expectations. Very friendly group- respectful and knowledgable. They met my needs. I had a definite idea of the car I wanted. They showed me that car-not something with a ton of bells and whistles that I didn't want. I don't know if this is common practice, and I know car dealerships must sell, sell, sell. But I did not feel pressured. Enrique my sales person was great. He even stayed and chatted with me while Ryan Coulter was preparing my paperwork. Ryan was also great to deal with. I appreciated the family atmosphere and would definitely do business with Coulter again.

I will mention that I had stated I wanted a leather interior. Traci, the Internet fleet manager I talked to prior to my visit, told me I could order it after my purchase and that the price was reasonable. Enrique also mentioned it and managed to get it worked into the deal. Yesterday Katie for the Service Dept called to make sure of my color selection, since it was not the factory match. I so appreciated this and took her advice and changed the color. I was very surprised and pleased to get a call from her today telling me that my leather is in. I will leave the car tomorrow and Coulter will give me a rental for the day. I can't wait to write a review about the Service team too.

This may sound like a lot, but I have not purchased a car in almost 13 years. My Pathfinder had 150,000 miles and while it was still running great I felt I needed to get a new car now. After the fiasco at ABC Nissan I was discouraged and not looking forward to getting this done. Coulter changed my opinion. Thank you so much to Traci, Enrique, Ryan and lastly Katie for all they have done for me!

Kathy Pechman

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elliottsolheid
5/14/2012 4:18:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mollie ArnoldMollie Arnold
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Coulter Nissan:

I had a terrific car buying experience at Coulter. I was able to buy the vehicle thousands less than anywhere else I looked. Mollie and Amber were able to quote me a price right away without the nonsense that I was experiencing at nearly all of the other Nissan dealers. They didn't mark up the vehicle with the notorious desert protection package. The vehicle came with free window tint. They had just the vehicle I wanted. The person took care of me at the dealer, Nate, was great. He was even able to give me a ride to drop off my other car. Thanks to Ryan in financing, who made this quick and easy. Overall great experience from the first email to driving it home.

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mjm in peoria
4/10/2012 10:55:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Richard Laza
Bruce Elmore
Scott Mcghie
Miguel Avila
Rene Peleyo
Traci
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Coulter Nissan:

The experience was so amazing and a complete polar opposite from "The Biggest" Nissan Dealership in the valley! I didn't feel any pressure at all. The entire staff was professional and friendly, but most importantly respectful to my needs as a consummer.

We were in the market to purchase two smaller, fuel efficient vehicles and bought the New Cube first and noticed they had a Mini Cooper as well in the used vehicle and came back the very next day and purchased that. Two cars in Two days is completely unusal for us, but because of the service it was easy to do.

It's been 1 week since we purchased the cars and I have spread the word on my experience to just about everyone I know, the whole story from the horrid experience at the other guys to the I almost can't believe this is really a car dealership wonderful experience.

Thank you everyone at Coulter, keep up the great work!!!!

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