We drove over an hour, each way, to buy a car from Coulter Nissan and I don't regret one minute. The pricing they quote is absolutely what they sell for. While I couldn't get an exact "out the door" price over the phone or e-mail, I was promised the only additional costs would be the $399 doc fee, taxes, tag and title - and that's exactly how it was. All the dealers charge a doc. fee (some much higher) and the rest was exactly just what the government requires. You can easily add it up yourself to know what to expect. And Alyssa, my patient and pleasant internet sales manager, did give me a ballpark percent estimate which was pretty darn close to the actual outcome.
When we arrived, we briefly met but didn't work with my internet sales manager. Instead we were introduced to Miguel, who showed me the car we were interested in, took us for a test drive, and pointed out the important features. He showed me the details of the sales numbers, got some more information from me, had me sign some papers and we wrapped up his part quickly and easily. No push for a more expensive model, no hard sale for upgrades or extras - no pressure at all. He understood what we wanted and left it at that. The extra was pleasant small talk while we waited for a finance person to become available.
Next was Ryan for financing. The financing department also provides the extended warranty information and sales. Ryan went over those options, thoughtfully pointing out the parts he felt most valuable, and left it up to us to decide to buy or not. It wasn't as expensive as I'd remembered from previous car purchases, but I decided to decline. Ryan graciously accepted our answer and moved on - no warnings of certain financial doom, or chastising for being so "foolish." The actual financing part was trivial (I used the online application before we went in), our credit is decent so standard rates from NMAC and no extra fees or charges, just sign a couple of papers.
And that was it. About two hours total - including the test drive, a tour of the shop and some brief waits here and there. I have never had such a pleasant end-to-end car purchase. No hard sell, no games, no tricky wording, no lies, no salesman “Jedi mind tricks." They've got a class act team and an exceptional way of doing business. I will tell everyone who will listen.
Alyssa Luistig, Miguel Avila, Ryan Coulter
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