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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
718 Reviews

718 Reviews of Donalson Chevrolet Buick GMC - Service Center

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April 25, 2024

Donaldson GMC Service Dept. is Great! They were able to fix my Buick Encore's backseat problem very effectively and promptly. Thanks again for your help! More

by CANTU1621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

The service department was very friendly and got out truck in and out very quickly More

by MCDONALD6722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Serviced my GMC Acadia since bought new there in 2015. Service has always been good, consistant and done in a timely manner at a fair price. More

by VLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Donalson was a always there for me during my ordeal. It took a year after my original order before the vehicle was finally built & delivered to the dealership. I was ready to give up a few times, but th More

by wwtexan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Adams
Apr 19, 2024 -

wwtexan responded

Everybody at the dealership has always been friendly & helpfulI. I'm glad they kept me from giving up. I love the truck.

April 19, 2024

2016 Cadillac parts discontinued by GM! Very poor service for customers. Will be buying Toyota next week. My car has become a yard ornament for now. You scattered my dreams of having a More

by DNEEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janna Weatherspoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

They had me in and out with my appt set up. No hassle and everything was great! Those ladies take care of business! More

by kindelkelley84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

Dealership was so friendly and on their game. Marty the salesperson was exceptionally knowledgeable and honest More

by glendaf_77519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Balsimo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

The service department at Donaldson is simply awesome. I dropped my Silverado off at 7am and it was ready by 9am. They are very fast and very good and I haven’t had any more problems with it. I might ad More

by Bucko72959
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

Went in to meet James Kelly and look at a Silverado and ended up leaving with both a Silverado and a Tahoe. The service was fantastic and it was a quick and smooth transaction. Hands down the best experien More

by F_BREKEL08
Recommend Dealer
Yes
Employees Worked With
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Kelly
April 01, 2024

Got me in and our in good time. People at the dealership informed be of what was done and for what cost. More

by WJSPINCIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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