Criswell Chevrolet - Service Center

Can I give less than a 1 star review. ..service manager mike mccormick yelled at and shoved an older black man who had his grandson with him. apparently tried to stack unneeded services on ..service manager mike mccormick yelled at and shoved an older black man who had his grandson with him. apparently tried to stack unneeded services on a repair bill...not the first time I've heard of this type of practice from this place...AND experienced this type of "service"...attempting to add on over $1500 of service, not including labor, when none of it is needed is conspiracy to commit fraud/theft... More

excellent staff, during our visit Brian assisted us, he is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service More

They were quick with the quote. Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful More

My service manager Dina is very helpful and knowledgeable about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. More

Start to stop is no longer working, problem wasn't fully fixed. Reached out to a manager and never got a call back. fixed. Reached out to a manager and never got a call back. More

Criswell was a downgrade after years of going to King Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them Buick before they closed. (1) They constantly try upsell you — trying to ram unnecessary optional maintenance down your throat while presenting them as necessary. (2) They do not communicate timely on the status of your vehicle. (3) They do not follow up or processing warranty claims timely. Recently Danny held my vehicle hostage for four days due to improper handling. I dropped my vehicle off with Danny on Mon. 4 Mar 2024 for a Thermostate issue. Danny told me they would have the car ready the following day, and the extended warranty company had approved reimbursement. Danny failed to inform me that his day off was the following day. I did not receive a call from the dealership on Tue, so I called around 2pm. I spoke with Dakota, who informed me that Danny was off and that I could call back on Wed. This was unacceptable, the fact that no one else could assist me on someone’s day off was purely unprofessional. After pressing the issue, Dakota reluctantly took my information and said he would find out what was going on with my vehicle and call me back in a few minutes. I never heard back from him. I left a voicemail for Danny on his direct line to call me about my vehicle. On Wed, I never heard back from Danny, so I called back in the afternoon. He seemed uncertain about my car, and told me he had to contact the extended warranty company to see if they approve the work — which was after he already told me that he contacted them and they approved it. So basically he was either outright lying to buy himself some time, or completely incompetent. He later informed me that the work was done, but they hadn’t received payment from the extended warranty company yet and couldn’t release the vehicle till they had the money in hand. Never heard back from him till Thr 7 Mar in the afternoon. By time I go to the dealership, Danny was already gone for the day, and it took some time for someone to find the work order. This was a terrible experience, not to mention they are the first dealership I’ve been to that charges a 3% “convenience fee” for using a credit card. Criswell is always a negative experience, and I’m looking for a new dealership. More

I am a former client of King Buick. After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My cont After King's closing, I visited Criswell Chevrolet for servicing my Buick Enclave. This time, I contacted the Service Dept. for body repairs. My contact was Matt tait. In all respects, I am totally satisfied of the service. More

Not Recommended for Sales or Service! 4.2023, purchased a 2021 Corvette for $82k Sold the Corvette to Carmax 2.16.2023 (appraisal $69k) & carmax advised the vehicle was in minor accide 4.2023, purchased a 2021 Corvette for $82k Sold the Corvette to Carmax 2.16.2023 (appraisal $69k) & carmax advised the vehicle was in minor accident. Criswell offered $66k for vehicle. Criswell sales or service did not let me know of any accidents at purchase or service. The car had less that 9900 miles. 1st service with Corvette @ $1,900 for oil change, filter changes..Very Over Prices! .Criswell Service Dept charges was more than Cullinan for the identical service (oil change, filter change, & transmission fluid change @ 7500 miles service. Sterling Rolls Royce Service Dept was less expensive … More

Dina has taken care of my corvette as long as I’ve owned it. Very good at keeping me informed while it’s in the shop and even worked the car in for a wheel and TPMS replacement without an appointment! it. Very good at keeping me informed while it’s in the shop and even worked the car in for a wheel and TPMS replacement without an appointment! More

I'd like to recognize Matt Tait from the Criswell Chevy body shop for taking a few minutes out of his extremely busy day to help me with a problem I was having with my car. He recognized my frustration and body shop for taking a few minutes out of his extremely busy day to help me with a problem I was having with my car. He recognized my frustration and took care of me without making me come back and waste an entire day to do something that should have already been done elsewhere. He is truly an example of someone that actually cares about taking care of customers. If I ever need any type of body work done to any of my vehicles, he will be the person I contact. More