Criswell Honda - Service Center

My Honda CRV was makibng a weird sound when I speeded up. I brought my car the Criswell Honda Dealer in Germantown; which included $99 for diagnosis. I was t given the diagnoses and I paid the aforementioned I brought my car the Criswell Honda Dealer in Germantown; which included $99 for diagnosis. I was t given the diagnoses and I paid the aforementioned amount. I left the shop and an houtr later the sound was back. I came back to Criswell, and identified a different reason forn the sound charging additonal $1000 dollars. Obviouly, this was a ill wok, you didn't do your work properly. If I paid for you to diagnose my car and I was given the right diagnosis, which should I padi again for the same reason ; don''t you offer warranty for your work?? More

Carina has great customer service, very knowledgeable about my vehicle. She’s has service all my vehicles last few years. Highly recommend. about my vehicle. She’s has service all my vehicles last few years. Highly recommend. More

My partner and I had a very positive experience having our vehicle serviced by Tyler. He consistently provided prompt, honest, and efficient answers to all of our inquiries. Impressively, he was able to s our vehicle serviced by Tyler. He consistently provided prompt, honest, and efficient answers to all of our inquiries. Impressively, he was able to swiftly order and install special parts on our vehicle within a mere 24 hours of our initial contact with the service center. I highly recommend his services for all your automobile maintenance requirements, as he truly excels in ensuring customer satisfaction. Keep up the amazing work Tyler! More

Very bad service experience for a small easy work on a car under warranty. Waited three and half hours but ended up with even worse conditions than original. Staffs (Bernie Gumucio, Greg and the technicia car under warranty. Waited three and half hours but ended up with even worse conditions than original. Staffs (Bernie Gumucio, Greg and the technician) were collectively targeting me with false accusation and groundless argument. I was mad and Greg was even worse to yell at me b**ls**t and ask me to get out immediately. Be careful with their service, what they did was always taken as RIGHT! More

I went to Criswell Honda for service(Oil Change) on my Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i Honda Clarity with appointment and a young lad came in took my details for the purpose of my visit and wrote something down on then paper and since i had appointment and nothing else disclosed about my wait time and he made me feel like it will be like In and Out.I had appointment for 10:00am expecting to have oil change within an hour and when it was 10:30 am i inquired about the status of my car and met with Carina Arriola the Service manager who approached me after inquiring with 3 to 4 other employees about my Car and stated that its wriitten on the paper that your car will be ready by 12:00pm so i will have to wait and if you dont want tto wait she can have my car pulled and i can leave without any service done. I had no other option than to approach her Service Director Tania Joya about the whole situation and her responce to my complain was what Carina did was the right thing and if you dont want to wait than you can take your car !!! I was Shocked to have this kind of responce from a Seervice Director !!! On this visit i was made to believe like My Way or Highway !!! Shame on you both to behave with your client in such a nasty Way !! More

I picked up my 2021 Honda Pilot 7/20/23 evening after having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car having some recalls taken care of. I was upset and disappointed to see grease stains on both my front and back leather seats 7/21/23 morning. The car smelled like a car repair garage when I picked it up. Also, my gloves and cellphone charging cables were pulled and thrown on the floor of the car. I did not notice the stains 7/20/23 pm as it was dark when I picked up my car. Does the dealership not have a protocol to protect our vehicles from grease stains when they are being worked on? If there is one, why was it not followed? This is a new car and I am particular about keeping it clean. It will need regular maintenance work. How will I know that when I bring it for maintenance it won’t be returned to me in the condition it was returned on 7/29/23? I called the dealership when I discovered the mess and explained what happened. After a lengthy hold, I was told that the manager would call back. There was no call back. The following day I sent an email to the dealership and have yet to hear back. I emailed the manager, no response. More

I've been coming to Criswell Honda for many years. I usually don't like to write reviews as I have a very hectic life, but I would like to shine a light on Miss Tania Joya's customer service. I unde I usually don't like to write reviews as I have a very hectic life, but I would like to shine a light on Miss Tania Joya's customer service. I understand she is no longer a sales advisor, she always takes the time to explain their services in simple terms. I want to thank her for all her patience and time. More

After waiting for 7months (and counting) for a part that I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer serv I prepaid for, the service manager seemed indignant that I wanted an explanation. The policy of prepaying for parts is not great from a customer service perspective, but I can understand when it’s explained by an empathetic service rep. Tonia was anything but—she was defensive and unfriendly and unsympathetic. More

Racially profile/ horrible services take your car elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for elsewhere this place is not worth your time, your hard earn money, they don’t appreciate loyal customers. Three times I was denied proper service for issue. More