Crossroads Ford of Wake Forest

We have purchased from this dealership in the past and have actually walked away from it because of poor service. The staff has changed and this dealership is closer to our home, so we gave it another sho have actually walked away from it because of poor service. The staff has changed and this dealership is closer to our home, so we gave it another shot. This time, I will have to say working with Joe DiLorenzo for the actual sale and Chris Williams for the financing was a fantastic experience. Joe and Chris made the process fun. I know it's business, but Joe actually made you feel like we were all family and have known each other forever. Service is a number one for us. We had many of our problems in the past with the service dept. We have yet needed them, so time will tell if they have changed or not. As for the sales department, huge 5's and a big thank you. More

This dealer has the best buying experience I have ever seen. They are very friendly and care about you and want to help you. Richie is a awesome person and Eric "dealership manager" is very nice as well. seen. They are very friendly and care about you and want to help you. Richie is a awesome person and Eric "dealership manager" is very nice as well. Both are not pushy and are here to help you. I travel over an hour to buy from them since my local dealers stink. I have bought two fords from Richie and will continue to do so. They have earned my business and my respect! Thank you Richie!! More

My husband and I went to test drive some cars but were not thinking of buying one yet. however, we drove home with a new EDGE. The service was EXCELLENT from both the salesman and the finance manager. not thinking of buying one yet. however, we drove home with a new EDGE. The service was EXCELLENT from both the salesman and the finance manager. The trade in value of my old car was great considering it was almost 12 years old. We drove the new car out of the lot within 2.5 hours and was allowed to hand in the title of the old car the next day. We would definitely use this dealership and Rodney again! More

By far the best buying experience I have been through. All who I delt with were amazing. Joe DiLorenzo was was fantastic and very knowledgeable!! All who I delt with were amazing. Joe DiLorenzo was was fantastic and very knowledgeable!! More

The sales staff was great. They had a good attitude and were friendly. The showroom is great for kids which helped our experience. We would recommend this location. were friendly. The showroom is great for kids which helped our experience. We would recommend this location. More

Sales person very, very helpful. Friendly. Not high pressure. Exceeded expectations. Promises were met. Finance Dept. personnel very, very helpful and offered full explanation of all calculations, etc. pressure. Exceeded expectations. Promises were met. Finance Dept. personnel very, very helpful and offered full explanation of all calculations, etc. We visited other dealerships and this dealership/personnel by far the best! Liked the straight forward approach without pressure. More

I can't believe how easy this whole process was. I found a Ford Flex on line and asked to be contacted. Bob called within minutes. I called back and scheduled an appt with Rodney. He was very honest and upf a Ford Flex on line and asked to be contacted. Bob called within minutes. I called back and scheduled an appt with Rodney. He was very honest and upfront. I was dealing with a family situation and Rodney trusted me to offer trade in information over the phone the evening I returned home. The whole experience was terrific, and everyone at the dealership was friendly and nice. I highly recommend this dealership and when I need to buy another car will definitely make the journey again from Chapel Hill. My son will need a car soon and I will strongly consider a Ford based on this experience alone. Thank you, Rodney! More

Crossroads Ford offered great price and service. Rodney was very good to work with. Well worth my drive from Charlotte. I will use them again. was very good to work with. Well worth my drive from Charlotte. I will use them again. More

Salesmen get a bad rap. This new car buying experience was great from the outset. Mike McCoy was there to help us decide was we wanted, and what products they had that met those desires. No high pressu was great from the outset. Mike McCoy was there to help us decide was we wanted, and what products they had that met those desires. No high pressure sales pitches, just here is what we have. A wonderful buying experience. I definately will recommend CrossRoads Ford to my friends. More

All involved in the transaction were professional, friendly, accommodating, and we walked away with a very positive buying experience. No high pressure sales and negotiable. friendly, accommodating, and we walked away with a very positive buying experience. No high pressure sales and negotiable. More