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Crown Chrysler Dodge Jeep Ram

McDonald, TN

4.7
1,227 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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3571 Village N. Blvd. SW.

McDonald, TN

37353

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Showing 1,227 reviews

June 29, 2024

Great guy, answered all our questions even after we called him when we left town. Quick to respond and helped my husband get his dream car. More

by Massey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colby Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Crown Chrysler Dodge Jeep Ram responded

Massey, We greatly appreciate you for leaving Colby this spectacular review! We are honored to have had the opportunity to work with you and your husband and we are glad that Colby could provide you with top notch service. We are delighted to know that he was great and answered all of your questions. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate your husband on his dream car- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

May 16, 2024

I came in and got my issues took care of quick and easy Jesse was great help. More

by randybranham100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
May 16, 2024 -

Crown Chrysler Dodge Jeep Ram responded

Randy, Providing impeccable and quality service is so important to us here at Crown Chrysler Dodge Jeep Ram Cleveland and we are glad that Jesse's efforts could meet your satisfaction! We are thrilled to know that she was a great help. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

January 30, 2024

Hannah and Juan have turned the service department into a joke. I can no longer bring in my “customer-supplied” parts. Not even for an oil change. They blatantly refused to do my business because I brought m More

by GetJinxed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah
Feb 09, 2024 -

Crown Chrysler Dodge Jeep Ram responded

TO: GetJinxed Thank you for sharing your review. The dealership policy has changed and we no longer allow customers to bring outside parts into the dealership. We must ensure integrity in our shop and know that anything that is used in our service department to repair or service a vehicle is up to our standards. Juan and Hannah are professionals in what they do and were just informing you of the policy change. If you feel that you were treated or spoken to unfairly, please phone me at your convenience so that we can discuss. Sincerely, Daniel Good General Manager

December 29, 2023

Appt. for 0730 and truck not moved into service bay until 0800. Scheduled a tire rotation but it wasn’t completed because no heavy duty racks were availab More

by mdibuckeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Barham
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2023

Worst experience ever of trading a jeep gladiator kept it for about six months had 8000 miles on it and wanted me to eat 16,000 on trade-in they don’t think much of their product. I will never own another Ch More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Katzman Barrett
January 14, 2023

This is the second vehicle that I buy from Crown Chrysler in McDonald TN. Both times have the service and staff have been outstanding. I highly recommend them and Kregg , my salesman is absolutely a pleasure More

by Rob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kregg Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katzman Barrett
January 13, 2023

Said I could not get approved. Went across the street to Toyota and was approved in 10 minutes, was very dissatisfied with their efforts More

by Nickmaddux44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not on here
Jan 16, 2023 -

Crown Chrysler Dodge Jeep Ram responded

Hello Nickmaddux44, Our finance department worked hard to get you approved but could only get approval to cover part of the loan amount requested. We were seeking a no-money-down loan, but our lenders required a substantially higher down payment to make the transaction. I’m sorry if this wasn’t made clear to you. Please call me if you would like to talk more about it. Sincerely, Brian Cruz General Sales Manager

January 04, 2023

Greg was outstanding, very helpful, and very nice with my new purchase! I loved the environment! And I love my new 2015 Dodge Dart!!! More

by rainslicer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chancy Deakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Yeoman
January 02, 2023

Greg was awesome! Thanks so much for the great experience!!! Love my Gladiator ! Will recommend More

by wcclh1213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thristian "Toot" Swallows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Yeoman
December 28, 2022

Everyone was very nice and helpful. Made it an easy buying process. We drove from Georgia to purchase this truck. I would highly recommend them and will be using this dealership for mor More

by Mustanggrl12688
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thristian "Toot" Swallows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Yeoman
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