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Cumberland Toyota
Cookeville, TN
2,996 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,996 Reviews of Cumberland Toyota
Verified Customer
July 05, 2023
Test drove a sporty Camry on a Saturday and spoke with Cody Thomas (who was super helpful and not overbearing like a lot of salesmen), talked myself out of the car and then back into it on Wednesday, call Cody Thomas (who was super helpful and not overbearing like a lot of salesmen), talked myself out of the car and then back into it on Wednesday, called the dealership talked to Cody and Josh who were both super helpful told them what I wanted and the paperwork was fixed up. I also wanted the windows tinted and they made that happen quickly. I picked up the car on Thursday, took 15 minutes to sign the paperwork and josh was super friendly with not only myself but also my boys! Cumberland Toyota, Cody Thomas and josh Lawson did not disappoint! More
by KCook
Employees Worked With
Josh Lawson, Cody Thomas
July 04, 2023
Schedule service was easy, Jenny was very helpful and recommended several things to consider which brought the service cost down this time i.e, hold off balancing tires that needs replacing soon. recommended several things to consider which brought the service cost down this time i.e, hold off balancing tires that needs replacing soon. More
by bfm
Employees Worked With
Jenny Furton
July 04, 2023
We have been buying cars and trucks from Cumberland Toyota for almost 20 yrs. We go back because we have been happy with the vehicles, but the service is great. They have taken care of us over the yea Toyota for almost 20 yrs. We go back because we have been happy with the vehicles, but the service is great. They have taken care of us over the years so we are loyal. More
by LARRY@LWHORSES.COM
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
July 03, 2023
It took an additional 60 days to get our vehicle. While this is not solely on the dealership, we received many conflicting communications from the dealership on the vehicle’s status and were not give While this is not solely on the dealership, we received many conflicting communications from the dealership on the vehicle’s status and were not given any heads up that there were any potential delays. We later found out our issue was common with new car purchases and that the dealership had experienced this in the past, which should have been mentioned to us either before starting the buying process or once the overall process was explained is as we were made to believe no delays would occur. The purchase of our vehicle was supposed to come with three free months of Sirius/XM, but due to the vehcilel delay, we missed out on almost two months of the free subscription. When we let our Sales Rep know of this, he told us that the dealership would take care of it. Instead, after we had to follow up with the Sales Rep ourselves after not receiving any additional communication about this, we were told by the Sales Rep that they would not be doing anything and that we could extend for “a few bucks”, meaning it was on us. When you spend $40,000 on a vehicle, you would think the dealership would do something to help their customer with something that while not expensive, is an inconvenience and additional money we have to pay out on top of our now significant car payment. The Sales Rep did not keep his word and we are disappointed. More
by MMATARAZZO12
Employees Worked With
Cody Thomas
