Cumberland Toyota

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota and providing your feedback. We apologize that it took longer than expected for you to complete your oil change. Customer satisfaction is a top priority here at Cumberland Toyota, and we are sorry we were not able to meet those expectations on this occasion. We appreciate the frustration this caused and are looking into ways to improve our process so something like this does not happen again in the future. We are thankful you took notice of the staff member doing their best to help everyone during your visit, too. Your feedback has been relayed and viewed as an opportunity for us to make improvements in our service going forward. Thank you again for taking the time to provide us with your honest review, your opinion really is the most valuable input for us to create a better experience in our dealership in the future.

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota! We’re delighted to hear that you had a great visit. Our team puts a lot of effort into providing an exceptional level of customer service, so we’re thrilled to learn that they treated you so kindly. We also appreciate you noting the efficiency and speed of our overall service, as it is something we strive towards for every guest. We're glad to have been your dealership of choice and look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We're so glad to hear that your service tech and mechanic provided you with a friendly and professional experience and that your wait time was minimal. Our top priority is providing excellent customer service that exceeds expectations, so we're delighted to hear we achieved this for you. We look forward to continuing to provide you with outstanding service on all of your automotive needs.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We're glad to hear that you found our staff courteous, prompt, and with excellent communication. We strive to work hard to make sure each customer receives the best service possible. We are also pleased that our Service Rep was able to explain the necessary repairs in a way that you could understand. We know how important it is for our customers to have a clear understanding of why something needs to be done or repaired so we always try our best when it comes to communication. We would love for you to come back and visit us again if there is anything else we can do or help you with in the future. Thanks again for your five star review!

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience at Cumberland Toyota! We appreciate that 5-star rating on our work, and apologize sincerely for any inconvenience caused by the wait time during your visit. We understand how busy life can be and the importance of each minute and we try our hardest to serve all visitors as quickly and efficiently as possible. We continuously listen to customer feedback like yours to help optimize our customer service experience. We hope you'll be back soon!

Cumberland Toyota responded

Thank you for your feedback on your recent visit, we sincerely appreciate it. I offer my sincerest apologies for the delay in getting your oil change and tire rotation. Providing efficient customer service is always our goal when servicing our valued customers here at Cumberland Toyota, and we apologize that this didn't happen on this occasion. Your input will be shared with our team so we can ensure attending to customers promptly is a top priority. We hope you will give us another opportunity to show you what quality service should look like in the future. Thank you for being a loyal customer and have a great day!

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota, We appreciate the time taken to leave your feedback and are glad to hear that we delivered a good customer experience. We apologize for the wrench not fitting on your lug nuts. Our goal is to provide exceptional service during every visit, so we understand this was not in line with expectations. We relate to how frustrating this must be and take any opportunity of feedback from our valued customers seriously. Please know this experience does not reflect the level of care our team aims for when servicing our tow customers vehicles. We want you to rest assured knowing that we will look into this further and do our best to better accommodate everyone’s needs in the future.

Cumberland Toyota responded

We are so glad you had an enjoyable experience with our team at Cumberland Toyota. We strive to provide customers like you with gracious service, efficient work, and a wonderful customer experience. It is very rewarding to hear that we were able to exceed your expectations. Thank you for taking the time to share your feedback and recommend us to other potential customers. We appreciate you and look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we are delighted to hear that our team went above and beyond to ensure you have the best service experience that we can provide. We strongly believe our customers’ feedback is an important part of creating the best dealership possible and are pleased to know that Franklin provided helpful advice during your appointment. Thank you for being a loyal customer of ours, we look forward to seeing you again soon.

Cumberland Toyota responded

Thank you for the 5-star rating and your continued loyalty over the last 8 years. We are thrilled that we could make this experience hassle free for you. Our top priority is to make sure our customers have an enjoyable time while getting their dream vehicle, and it looks like our team has come through once again! We will be sure to pass your compliments on to both Josh and the dealership team from Cumberland Toyota. We hope you'll consider us when your next vehicle purchase comes up. Thank you for your support!