Cumberland Toyota

Cumberland Toyota responded

Thank you for your feedback, and for giving us five stars! We're thrilled to hear that you had a great experience at Cumberland Toyota. Jenny is a true asset to our team, and she creates a unique customer service experience for each of our clients. We're committed to providing exemplary customer service in every part of the process - from scheduling to the moment you drive away with your dream car. Please don't hesitate to let us know if you have any questions or needs along the way so we can help make your next visit even smoother. Thanks again for your review. We look forward to seeing you back soon!

Jeb responded

Fast and friendly service.

Cumberland Toyota responded

Thank you for leaving us such a thoughtful review prior to service at Cumberland Toyota. We are delighted that our team was able to diagnosis the needs of your vehicle and provide a fast solution. We pride ourselves on being friendly and efficient, so it's great that you experienced that during your visit. Our goal is to make sure all of our customers are taken care of quickly and comfortably. We hope to see you back in the future; please reach out if there's anything else we can do for you!

Cumberland Toyota responded

Thank you so much for choosing Cumberland Toyota for your automotive needs, and for taking the time to review us! We strive to provide an outstanding customer service experience and are delighted to hear that our team was able to exceed your expectations. We're proud of our team members' commitment to politeness and professionalism as well as their ability to get you taken care of in a timely manner. We appreciate your business and look forward to providing you with our top-notch services again soon.

Cumberland Toyota responded

Thank you for taking the time to leave us a review. We are so pleased that you chose to stay with us despite your initial impression. Your loyalty is appreciated and we strive to make sure every customer experience is exemplary. We are delighted that you have had positive experiences at Cumberland Toyota in the past - this means a great deal to everyone here! In the future, we will make sure to ensure our spotless customer service is consistent and always welcoming. Thanks again for your feedback, it will help us improve for all of our customers in the future.

Cumberland Toyota responded

Thank you so much for those kind words. We’re glad to see that the customer service Roberta provided has made this your fifth car purchase from us, and we’re grateful for your loyalty. It means a great deal to us. Referring friends is also incredibly generous of you and shows just how much trust you have in our ability to take care of our customers. We are so thankful for your positive review and look forward to serving you in the future. Thank you again for supporting Cumberland Toyota!

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to review your experience. We're delighted that your check-up was completed quickly, and that you had a positive encounter with our team member. Our team members strive to provide exceptional customer service with friendly attitudes and enthusiasm, so we are pleased that this positive experience was reflected in your visit. Thank you for your business, and please do not hesitate to reach out should we be of additional assistance.

Cumberland Toyota responded

Thank you for your glowing review of Franklin and his team at Cumberland Toyota! It is fantastic to hear that they have provided you with honest and experienced service to ensure the best care for your vehicles. We are committed to ensuring all our staff give top notch service so it warms our hearts knowing that you always request Franklin's team when visiting us. Thank you for your loyalty and we look forward to being your trusted dealership in the future.

Cumberland Toyota responded

Thank you for your kind words and rating, the team here at Cumberland Toyota appreciates hearing from our customers! We strive to go above and beyond in creating lasting relationships with all of our visitors. It's wonderful to hear that our team was knowledgeable, helpful and friendly during your visit. We're glad you had an overall great experience with us - from the short wait time to the cleanliness of our facility! Thank you for mentioning our flexibility in appointments; we value all of our customers and want them to have an easily arranged, convenient experience with us. We are thankful for your business, and look forward to assisting you again soon!

Cumberland Toyota responded

Thank you for taking the time to give us a 5-star review, we are humbled and extremely grateful. We are delighted to hear your service experience at Cumberland Toyota was prompt and informative. We strive to ensure our customers have all the information they need to make informed decisions about their vehicle which is why we take time to explain all that was done in detail. Thank you again for your kind words! We look forward to having you visit us again soon!