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Cumberland Toyota
Cookeville, TN
2,996 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,996 Reviews of Cumberland Toyota
June 13, 2023
Always professional and helpful. The service is fast and accurate. I have always had a great experience with this dealership. The service is fast and accurate. I have always had a great experience with this dealership. More
by carolynburchfield173
Verified CustomerEmployees Worked With
Josh Lawson, Travis Fitzpatrick
June 12, 2023
Partial 120k mile service . .. completed in less than 1/2 day which seemed reasonable, service quality to be determined, but seems acceptable. .. completed in less than 1/2 day which seemed reasonable, service quality to be determined, but seems acceptable. More
by MontereyJack
Employees Worked With
Erica Melton
June 11, 2023
Vanessa was very efficient, professional and knowledgeable throughout the process. We especially appreciated how Cumberland Toyota does business. Even with a highly sought after car on allocatio knowledgeable throughout the process. We especially appreciated how Cumberland Toyota does business. Even with a highly sought after car on allocation, they did not try to take advantage of their customers like other dealers are doing. More
by kristingbridges
Employees Worked With
Jennifer Marshall, Venessa Neal
June 11, 2023
Absolutely the worst and bought the vehicle from them. .it's hard to explain my wife took the car for some work...but i am taking somewhere else to check it...mechanic said he fixed water in passenger side .it's hard to explain my wife took the car for some work...but i am taking somewhere else to check it...mechanic said he fixed water in passenger side floor from air conditioner...wife came to pick up driver side floor full of water..never ever had water on driver side.. charged for belt change belt looks like not changed.. More
by RANDOLPHLEBANON
Employees Worked With
Jenny Furton
June 11, 2023
Jenny does her job well. Very well. Franklin is just plain remarkable as well. As a team they are amazing. I’ve had a problem with po441 on dash since 39,000 miles. Your deal Very well. Franklin is just plain remarkable as well. As a team they are amazing. I’ve had a problem with po441 on dash since 39,000 miles. Your dealership fixed the purge valve with Toyota original parts! Jenny said parts ordered wrong part, reordered next day put on little gas 4 trips but worth it. I did estimate on my truck but not enough to pay off truck even with value up on trucks? Salesman overdrive said after 10 years value drops but only 131,000 miles? No buy new then. Or upgrade. More
by Sonrisecabin
Employees Worked With
Jenny Furton, Franklin Higgenbotham
June 10, 2023
I was told I need new tires and that some have no traction at all. I went to get a second opinion and they are no were close. I have plenty of miles left on them. I was told I can get around 25,000 m traction at all. I went to get a second opinion and they are no were close. I have plenty of miles left on them. I was told I can get around 25,000 more miles if serviced right, which I do. So now I am having to look for new place to service my car. One where I know they won’t lie to my face and try to trick me into paying 2,000 worth of tires. They knew I was a young girl that probably didn’t know what I would need and thought they could take my money which is not the case. Do better More
by Kaitlyn
Employees Worked With
I do not know the ladies name. She was very new
June 10, 2023
Travis is very professional and efficient. He checked my car in at the appointed time and got it serviced very quickly. He is easy to talk to and knows his cars. I have a Dodge 1500 but I take He checked my car in at the appointed time and got it serviced very quickly. He is easy to talk to and knows his cars. I have a Dodge 1500 but I take it to Travis because I like him and he sees that my Dodge is well taken care of. He is very personable and we consider him a friend. When I bought my truck I took it to the Dodge Service and was told I would have to come back later. So I drove over to the Toyota service desk and Travis took it right in and had it serviced. I have bought about six Toyotas and have alyas been treated well. Don’t ever let Travis leave as he is an outstanding representative for Cumberland Toyota. More
by luapllebsi
Employees Worked With
Travis Fitzpatrick
