Cumberland Toyota

Cumberland Toyota responded

Thank you for your loyalty, and for the kind review of Cumberland Toyota! We are delighted that you have been with us for such an extended period of time. Our team strives to provide the highest level of service throughout every interaction, and we're so pleased that your experience has lived up to that goal. It's customers like you who make us proud, and we thank you again for taking the time to leave a review. We hope that you continue to be a part of our Cumberland Toyota family, and please don't hesitate to reach out if we can be of further assistance.

Cumberland Toyota responded

Thank you for the glowing review of your experience at Cumberland Toyota! We strive to make our customer service as efficient and streamlined as possible and are delighted that you had such an enjoyable visit with us. We place great importance on making sure that appointments start on time and appreciate your feedback that we were able to accommodate your schedule quickly. We value our customers and their time, so it's always great to hear that we were able to help you in a timely manner. Thank you again!

Cumberland Toyota responded

Thank you for your generous review, we are honored to have received a 5-star rating! At Cumberland Toyota, we strive to create a warm and welcoming environment with our team of friendly and knowledgeable staff. We are thrilled to hear that your experience exceeded your expectations on this visit. We will make sure to pass along your kind words to the team here at the dealership so they know how much your positive experience is appreciated. We look forward to seeing you again soon at Cumberland Toyota!

Cumberland Toyota responded

Thank you for your kind words and five-star rating, Kristen! We at Cumberland Toyota are thrilled to hear that our staff was able to give you a great experience. It is very important to us that we prioritize customer satisfaction, so we are beyond grateful for your feedback. We understand the importance of communication when it comes to repairs and maintenance, so we're glad that you felt our team provided complete information in advance about any additional work needed on your car. Again, thank you for taking the time to review your experience. We hope you will continue using Cumberland Toyota for all of your maintenance needs!

Cumberland Toyota responded

Thank you for taking the time to provide feedback regarding your experience here at Cumberland Toyota. We are very pleased to hear that our staff was so courteous and that the waiting area and bathroom was kept clean. We strive to make sure every visit is a pleasant one. We are also glad to see that you were able to get your oil changed in a reasonable amount of time. Your satisfaction is what matters most, thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time share. We are sorry to hear that your time was wasted, we understand how important it is to have quick communication and updates on vehicle parts. We apologize if your experience was below expectations, and our team will take this feedback into consideration in order to help us improve. If there is anything we can do to help make up for it, please don't hesitate to reach out as we always strive for excellence with our customer service. Thank you again!

Cumberland Toyota responded

Thank you for bringing your experience to our attention. It's not the kind of customer service we strive to deliver and I apologize if you felt that was the case. Your satisfaction is our most important priority and I regret the inconvenience your delay caused you. On behalf of Cumberland Toyota, I’d like to invite you back so we can do our best to serve you better this time around. We hope this unlikely experience won’t prevent you from trying us again in the future. If there was anything specific that might have made things go smoother or any suggestions that could improve your next experience with Cumberland Toyota, please let me know so we can proactively address it. Thanks again for providing your feedback and we look forward to serving you better in the future.

Cumberland Toyota responded

Thank you for taking the time to share your experience with Cumberland Toyota! We're so pleased to hear that we've been able to help out on your previous calls and create a helpful experience. Here at Cumberland Toyota, we strive to ensure our customers have a pleasant experience whenever they reach out. Thank you again for your kind words. If there's ever anything else we can do to be of assistance, please don't hesitate to get in touch.

yepdanielle responded

Rescheduled to have my vehicle worked on after leaving last time without having anything done 2 hours after dropping it off. Saw my usual guy Franklin and he took care of everything in a little over an hour in super timely fashion. He gave me his card so from now on I’m only having him and his team service my vehicle. I’ve only met Franklin but his service team is unbeatable! When they work on your vehicle it’s always done right the first time and make sure to go above and beyond and check for other repair concerns and just help you learn your vehicle inside and out. If you care about keeping the performance of your ride and the safety of its precious cargo at 100%, see Franklin 👍🏻

Cumberland Toyota responded

Thank you for taking the time to leave such a positive review of your experience with the service department at Cumberland Toyota. We are thrilled to hear they were up-front and professional when it came to handling all your repairs, which is exactly what we strive for every day. Your satisfaction is our top priority, and we will continue to do whatever possible to keep your car running great. If there’s ever anything else we can do, please don’t hesitate to reach out. Thank you again and we look forward to seeing you again soon!