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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

June 08, 2023

Fast, and efficient sign-in. Very comfortable waiting area while vehicle is being serviced. Rest-rooms were very clean, and well supplied. The service assistant was very polite a More

by George
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to share your experience with us at Cumberland Toyota! It's always great to hear that our guests are staying comfortable while in our care, and we're thrilled that you found our service team to be polite and welcoming. We strive to provide exceptional service from start to finish no matter what brings you into our showroom or service area. We hope you have a pleasant driving experience ahead of you, and please do not hesitate to reach out with any additional feedback or questions. Thank you again for choosing Cumberland Toyota!

June 08, 2023

People were very nice an the service was prompt and carried out in a timely manner. More

by RACHELMORGIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're delighted to hear that our team was nice and timely with their service. We strive to make every customer's experience an excellent one, and comments like yours help us to ensure we are achieving that goal. We look forward to seeing you again soon. Thank you for choosing Cumberland Toyota!

June 08, 2023

Great place and friendly people. I’m always pleased with the people and the service. More

by barb12126e1525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for rating Cumberland Toyota with 5 stars! We are truly honored that you have come to rely on us for your car service needs. It is our primary goal to deliver top-notch customer service, so we will pass along your kind words to the entire staff here at the dealership. We look forward to seeing you again soon and making sure your every automotive need is taken care of in a timely fashion. If there’s anything else you need, please do not hesitate to contact us – our team is always here to help.

June 08, 2023

Easiest car purchase ever. ..this dealership aims to please and we are happy to recommend them to family and friends. You won't be disappointed working with them. More

by MVMATLANTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Ronnie Bean, Brandon Wacker
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your five-star review of our dealership! We are delighted to hear that we could provide such an easy and pleasant car purchase experience, and even more thrilled to recommend us to family and friends. Our goal is always to exceed our customers’ expectations through friendly and helpful service. Your kind words are very much appreciated by the entire Cumberland Toyota team. We look forward to being of assistance as you take advantage of your new car for years to come!

June 08, 2023

Jenny was very polite and friendly. She explained everything to me that was needed to be done. She did a really good job. She is the best!! More

by bjcarter47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

We are delighted to hear that Jenny was able to provide you with a wonderful customer experience, and we thank you for your kind words! We can assure you that she takes providing the highest levels of service and care to each and every one of our customers very seriously. It's great to know her efforts were much appreciated! If there’s anything else we can do for you in the future, don't hesitate to reach out. We hope to see you again soon.

June 07, 2023

Treated great as always. Have dealt with Josh for many years and never had any problems. Will continue to deal with dealership. More

by CHIEFANG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson, Travis Fitzpatrick
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind words, and for continuing to shop with Cumberland Toyota! Josh will be overjoyed to hear that he is providing the excellent service we strive for -- it's customers like you that keep us going. We look forward to seeing what your continued support brings, and working with you in the future.

June 07, 2023

Very attentive to what I needed and explained options available. Was ready at the appointed time, never rushed or pushed me to a decision. More

by Lisagfuller
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your 5-star review, we're so pleased to see you enjoyed your experience at Cumberland Toyota! We strive to make sure all of our customers have the best experience possible and it's wonderful to know that we were able to meet and exceed your expectations. It's also great to hear that you felt comfortable with the process and didn't feel rushed when deciding on a product or service. We work hard every day to ensure top-notch customer service and we take your feedback into consideration when looking for areas of improvement. Once again, thank you for choosing Cumberland Toyota as your automotive experts and we're happy that everything went well!

June 07, 2023

Lexi is superb! Very helpful, courteous, and knowledgeable. We came back today to get assistance with the App, after changing to new phones. Lexi was anxious to More

by BobPam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Lexi Buckler
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your recent visit at Cumberland Toyota! We are so pleased that Lexi and Ronnie were able to help make your experience a great one. We really appreciate that you chose us and feedback like yours is what drives us to keep providing amazing customer service. Please let us know if there is anything else we can do for you in the future!

June 07, 2023

Jenny is my "go to" person at Toyota. I have complete confidence that whatever she tell me about required services for my vehicle are indeed appropriate and necessary. In addition, she More

by delizandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to write such a great review about Jenny and our Cumberland Toyota team. We sincerely appreciate your feedback, as we strive to create a five-star experience for each and every customer. Jenny's attention to detail is exceptional, and we are so pleased that her commitment to quality has been noticed! We value our customers and their loyalty, so it means the world to us when they take the time to share their experiences. Thanks again for your kind words. All of us at Cumberland Toyota look forward to serving you in the future!

June 07, 2023

Prompt and courteous and would recommend this dealership to everyone. Will make next appt there More

by MBF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star review. We are thrilled to know that we were able to provide you with a prompt and courteous experience. We strive to ensure our guests feel welcomed, respected, and appreciated every time they come in. We are so glad you plan on keeping us in mind when making your next car appointment! Thank you again for this lovely review, we truly appreciate it.

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