DARCARS Lexus of Englewood

Very bad customer service experience. I dealt with the sales manager, Chris Vassallo in regards to returning the second electronic key from my turned in lease. What happened was when I tur I dealt with the sales manager, Chris Vassallo in regards to returning the second electronic key from my turned in lease. What happened was when I turned in my end of lease vehicle, I couldn't find the second key-the employee who accepted the vehicle advised me to look for it and call back to confirm whether or not I had it. I did find the key two days later and called them-their response was the car was now 'grounded' and only the one key returned can be credited because they cant change what is in their system and that I should call Lexus Financial which I did. LF stated they absolutely must accept the key and they got the dealership on the phone to verify that. At that point I bring the key back to the dealership and return the key, asking for a receipt-Chris Vassallo comes out, agitated about the entire situation basically telling me there is a communication disconnect between the dealerships and LF (really not the consumers problem). This interaction with Vassallo devolved into a shouting match that was completely avoidable considering that the issue at hand was a simple key return and receipt. Apparently Lexus of Englewood could care less about customer service/retention and negative reviews-that's good because I will be spreading the word about their incompetence. 5/7/19 I'm adding to this review based on Lexus of Englewoods's response-after reading their version of events I can only add that not only do they provide horrible customer service, but they are liars as well, particularly Chris Vassallo-as a 'manager' you should have the ability to de-escalate a situation, not make it worse. At the end of the day I was asking for a receipt for a returned key that you were accepting-if your dealership does not want to take responsibility for accepting end of lease vehicles, then do not accept them. As for your receptionist, my attitude towards her was a reaction to the manner in which she was speaking to me, you had the same poor combative attitude because you have issues with your parent company Lexus and they told you on the phone to accept that key. Great job Chris Vassallo (NOT)! More

Best experience ever with this dealership Best service on sales department (Max) salesmen name. Give me no headache and nothing hides on dealing this is my 8th cars with lexus. I highly recomm Best service on sales department (Max) salesmen name. Give me no headache and nothing hides on dealing this is my 8th cars with lexus. I highly recommend them More

Best dealership experience I’ve ever had! Frank was very helpful over the phone & welcoming when we arrived there. There was no pressure. He explained everything to us & the process couldn’t h Frank was very helpful over the phone & welcoming when we arrived there. There was no pressure. He explained everything to us & the process couldn’t have been more smoother. Juan in the finance department was also great. He was able to get us financing & was very helpful & clear in explaining everything. Frank showed us all the features of the car which was super helpful & a stress reliever as no one has ever done this. Frank & Juan stayed after the dealership was supposed to close just to help us. Frank was more like family than a salesman. It was honestly the best dealership experience I’ve ever had. I am very grateful that we found a dealership for life. More

Dick was amazing salesman!! I couldn’t be more happier with the service I received from my salesman Dick!! He was very knowledgeable and provided all that I was looking in the c I couldn’t be more happier with the service I received from my salesman Dick!! He was very knowledgeable and provided all that I was looking in the car. Defenetly it was a great experience. Highly recommend this place and my salesman Dick!! More

Excellent This is a trustworthy dealer, giving me many suggestions and making me feel comfortable, I would like to recommend this dealer to my friend and my col This is a trustworthy dealer, giving me many suggestions and making me feel comfortable, I would like to recommend this dealer to my friend and my colleagues. More

Excellents Overall my experience with this Lexus dealership has been great Mr Ham gave me good advice on helping me make decision Show me how much money I wou Overall my experience with this Lexus dealership has been great Mr Ham gave me good advice on helping me make decision Show me how much money I would save . More

An unbelievable degree of commitment. The entire staff at Lexus of Englewood was dedicated and courteous. My deal was a bit hard to structure in order to meet my needs, however they went o The entire staff at Lexus of Englewood was dedicated and courteous. My deal was a bit hard to structure in order to meet my needs, however they went out of their way to make sure the transaction was mutually beneficial and smooth. Natalia took time out of her day to answer all of my questions before and after the purchase. She even helped me take care of my lease return with Mercedes Benz. I would recommend this Lexus dealership to anyone who’s in the market for a new Lexus and wants to work with a team that’s ready to work in service to you. Ask for Natalia, she’ll take care of you. More

Purchasing a new Lexus Excellent customer service by the sales representative and financial coordinator. Staffs were very friendly and waiting area was very accommodating su Excellent customer service by the sales representative and financial coordinator. Staffs were very friendly and waiting area was very accommodating such as easy access to coffee, snacks. More

good car good sales good service i am very happy with this car. And I will recommend it to my friends. Thank you Lexus and mr qin good sales good service i am very happy with this car. And I will recommend it to my friends. Thank you Lexus and mr qin More

President Very good. Sales man Danny bang I like Englewood lexus Good service good finance. ........ Next time buy more New Jersey. Number one dealer Very good. Sales man Danny bang I like Englewood lexus Good service good finance. ........ Next time buy more New Jersey. Number one dealer Very. Goog. More