worst buying experience i've ever had. super high pressure sales and outright lies are standard at this dealership. DO NOT GO HERE. i cannot believe i was dumb enough to buy a car here but they will use every sales trick in the book to sucker you in. to make matters worse, they didn't file any of my paperwork properly, and so i've had to sort out all sorts of issues with the Motor Vehicle Administration. this was just an all-around horrible experience. i cannot stress this enough: DO NOT GO HERE.

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I brought my vehicle in for service on Friday, I meet the service manager Jason who was very friendly and thoughtful. Even though I didn't have a appointment he took my vehicle right into the shop to get serviced. I thought because they were busy I would have a issue, but to my surprise the service manager offered me a loaner or a shuttle ride to allow me to go on with my day. I decided to wait. I loved the waiting area were they played movies on a big TV that help pass the time. When my vehicle was finished Jason gave me a report of items that I should consider doing to keep my vehicle going. This is the first time I have ever felt good about coming to a dealership for service. There was no pressure and Jason made me feel comfortable about being there. It is not often that you meet a genuine, caring person. I will be back to get the work completed on my vehicle. Thank you Jason!

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This dealer is easily one of the most stereotypical "let us find as many BS things wrong with your car as possible" mechanics that I have ever been to. I went in for a simple service: new brakes and an oil change, which they told me would take 90 minutes. 85 minutes later, they told me that they had completed a full inspection (which I did not ask for) and had identified three other areas that were non-compliant with whatever fictional standards they'd developed. They were looking for $600 in additional maintenance (which I opted-out of), plus an additional 90 minutes of my time (which I could not opt-out of).

My service employee was less-than sincere, and took zero responsibility for the misinformation and the terrible service.

TL;DR: Terrible customer service, terrible prices, terrible wait times, terrible integrity. Do not get your car serviced here.

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Terrible experience, the only reason I stayed there was because I had to buy a truck that day, and I had somebody with me to drive my other car. I couldn't just go farther and look for another dealer, they make me wait with the promise that they would have the car on the lot 15 or 20 min later. I stayed there almost 4 hours
I told them I had an appointment and I reschedule because of their promise that the car was only 20 min away. that was one hour later of the first time, I had to change my appointment twice while I saw the manager and salesmen laughing
I got upset and talk with the manager requesting an specific time, the coment of another person in the shop, was " he is is telling you to stop the "b***s*** "
I will not go there again, for any reason , ever
And I feel sorry for anybody that made the mistake to go to this place\
I am gonna try to include this comments in my work web site, I feel is social service to warn people about this dealership

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DO NOT GO HERE!!!!! Nothing but lies, over and over. The managers and rude and full of crap. They've continually lied and kept changing their stories- its been a week and we still haven't received our check from our trade-in.
I really regret going to this dealership. They are very shady, and extremely dishonest. Once this ordeal is over with--I will NEVER go back there, and I would never recommend this dealership to anybody!!

I will say that our sales guy, fred, was very nice though! Probably the only nice one there!

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Crooks. Tried to overcharge me for parts and labor. Gave me a quote that was twice the list price (I checked elsewhere). I saved myself 250 bucks by going elsewhere.. Waiting area is grubby and the employees rude.

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I dealt with Ms. Temple when I brought in my 2003 Camery. I was in for a oil change and tire rotation and of course like most dealers there is always try to sell something that needs to be done and I get that. But the why the young lady(and I use this term losely) made me feel like that because I chose to op-out of the service I was no longer worth her time or effort. I did talk the to service manger and he addressed my concerns and made me feel better about the situation. I will use them agian but will never deal with Lindsey Temple.

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DARCARS TOYOTA OF BALTIMORE SALES TEAM WAS GREAT. I was referred by a friend who bought a used Camry. He said he got a great deal even though his credit was not the best. I also had some credit issues and almost no downpayment. My salesman Erick Caballeros found the perfect car, a new RAV4 and the Manager Steven ran my credit. After a very nervous 45 min he told me that I was going to get a 60 month Loan at 1.9% and that I was gettting a 100k mile comprehensive warranty, Gap Ins. and 75miles of Toyota service included in my loan. Preston, the internet manager, put all my forms together and took the time to play with my little girl while I signed the Paperwork and Ashanti the GM thanked me before Erick thoroughly went over MY truck. I was hoping to get a decent used car and not pay too much. I ENDED UP WITH A GREAT DEAL and super rate just like my friend.

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I just moved here at Baltimore with my 2009 camery, which has been bought and gotten service previously at Frederick DARCARS. Fortunately, the DARCARS teamwork is very excellent. As far as the past two times visiting experience, DARCARS of Baltimore gave me a good impression. Jason and Tom helped my camery to be repaired even for some problems remained from former DARCARS store. I still enjoyed the same high quality service here after moving house. They are nice team. Wherever I go, if DARCARS nearby, I will always feel comfortable, DARCARS never abandon you-------

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This dealership broke several laws when they sold us a "used and titled" rental car. The disclosure of rental car status was not revealed to us during the discussion of purchase, even when we inquired three separate times, with three different people at the dealership, if the car was a rental. Out and out lies! The only way we discovered the truth....they inadvertently left in the van, the Enterprise Rental agreement and contact information!!! We returned the vehicle and received a full reimbursement. Beware...this info was not on "Carfax"...this was also misleading. We will NEVER deal with DARCARS again and recommend that if you appreciate HONESTY, don't go there!!!

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