Let me first start out by saying that I typically use Bill Kidd's Toyota for servicing my 2010 Corolla S--however I was in a time pinch and decided to give Darcars of Baltimore a shot since I was in desperate need of service. I began by looking at the "service menu" online and started to check out about how much money a fully synthetic (0W-20)oil change and tire rotation would cost. I saw that a synthetic oil change was $49.99 on the menu and a tire rotation was $21.99--completely reasonable for a dealer in my opinion, plus I found a $10 off coupon online. These are also similar prices for the service I have done at Bill Kidd's, so I was fine with paying 60 some dollars for my service. I did not make an appointment, I just showed up at the service department this morning. The time frame was not a concern for me. I understood that I was a walk-in customer and would have to wait a while for this to be completed.(This review has nothing to do with the time it took to be completed) So once I pull in the garage, I'm greeted and escorted over to the desks where paperwork is completed. I stated that I needed a "fully synthetic oil change and tire rotation." Service guy replies "Absolutely, we only use the oil that is made and set by the manufacturer for this car." As he's typing in my address, phone etc. I asked how much this would cost me. He responded, "Well there are two types of oil. You can get the fully synthetic oil which is 0W-20, good for 10,000 miles, and which will cost about $75 or you can get the semi-synthetic which is 5W-20, good for 5,000 miles and will cost about $37. Toyota uses 5W-20 as the standard and recommended oil for your Corolla." I stood there and thought to myself, not one time has Bill Kidd's or any other shop put semi-synthetic 5W-20 oil in my car, NEVER. I have always had the 100% synthetic 0W-20 oil put in my car which is good for 10,000 miles. Bill Kidd's has told me numerous and countless times that the fully synthetic oil is the oil recommended and used in my car. Every time I have been to their shop, I pay the extra money and have the 0W-20 used--never semi-synthetic. Today is the first time I agreed to use this type of oil simply because I was not paying the ridiculous price of $75 for an oil change alone plus the 20 some dollars for a tire rotation. How can I have this done at my local dealer using the CORRECT oil along with the tire rotation for $65? It doesn't make sense to me especially since on the Darcars' website it says it's $49.99! I wasn't paying for it--just couldn't overcome that price for an oil change alone. I did not bring anything up regarding the prices stated online nor argue with him about the semi-synthetic being the "standard" oil for my car because that is surely not true. So, I just said I'll have the semi-synthetic put in. He prints the paperwork, brings it over to the desk, asks me to sign it (which I did) and then I asked if the tire rotation was on the paper because I saw nothing about it. He said "Oh you still want it? Ok, that's fine- Well, when we ring you up we'll just charge you the special price that we are running right now for $59.95." I said OK, left the service department (since I was being picked up) and went about my day. I received a call about 2 hours later saying that my car was finished and ready to be picked up. I made my way over to the service counter once I arrived to pay and pick up my keys. Looked over the paper, even though it was so confusing that I couldn't break down the cost layout and just payed-- I was so ready to get out of there since I had realized that they overcharged me for a semi-synthetic oil change and tire rotation. If I had just payed for the two (with my $10 off) and with no special coupon, it would have been a few dollars cheaper since the oil change was $37 and a rotation was $21.99 along with my $10 off. I payed, walked out to where the service guy was pulling around my car, watched him take the plastic off the inside, we said thanks-goodbye etc. and then I realized there were grimy, black, and grease hand and finger prints all over my white car door handle and car door itself. I ignored it, got in my car and saw more black fingerprints all over my door sill near the window and my steering wheel. Not to mention, the next service sticker was hanging down in the center of my windshield--not the left corner where it usually goes, but rather a foot to the right of where it should have been. I went home and just went about my day. Overall, I can say I was pretty disappointed today with the service at Darcars. The staff was friendly, however they lacked knowledge about what my vehicle requires (oil-wise), overcharged me for a service that my car doesn't even usually get, and did the job sloppily due to the black finger and hand prints I found on my white car. Not to mention, I took the car home and decided to add some more windshield washer fluid under the hood and found what seems like spilled oil all over the engine cover under the hood! It was NOT there before I went there to get service today. Whoever changed the oil surely must have spilled it and never decided to clean it up off my engine cover. Overall, it was probably one of the worst experiences I have had with a Toyota dealership. I cannot say I'll be back again nor can I say I'd recommend this place to another person. Highly disappointed today. Sorry I had to write such a bad review.
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