Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DARCARS Toyota of Baltimore
Baltimore, MD
150 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 150 reviews
April 13, 2024
Disgusting Toyota dealership from every sense of the word from the service department to the sales department they are crooks. How crooks like this stay in business is beyond me. Avoid them at all costs word from the service department to the sales department they are crooks. How crooks like this stay in business is beyond me. Avoid them at all costs. Not to mention it's in a horrible unsafe area. Avoid these scammers. More
by camrysuper
Employees Worked With
Customer Relations
Helpful March 14, 2024
Flim Flam dealership. Don't even want to give them 1 Star. On good faith we were told by our salesperson the car we were going to purchase would be there for us the next d Don't even want to give them 1 Star. On good faith we were told by our salesperson the car we were going to purchase would be there for us the next day ready for us. We were even told in the morning the car was being washed and would be ready when we got there at 5. Called our insurance company gave them the VIN # added the card to our policy and had the insurance cards emailed so we could transfer the tags. Fast forward to 4:15 the salesperson called and told us the car had been sold while he was out of the office. Asked to speak to the General Manager was told he wasn't in; the Manager I spoke with told me it's their policy if someone comes in and wants it they get it. Well don't let your salespeople make promises that cannot be kept. Then he tried the "let me see what I can do to make things better" tactics. Of course, offering me a car "better" but at a significantly higher cost car and not budging from the cost. xxxxxxxx dealership. Stay away. More
by mimibear4
Employees Worked With
Customer Relations
February 13, 2024
Darcars Baltimore Service Center: I have always had great experiences with Darcars service center in Baltimore, over about 15 years. They have never disappointed me. My most recent contact with Jessic great experiences with Darcars service center in Baltimore, over about 15 years. They have never disappointed me. My most recent contact with Jessica at the front desk was extremely positive. I highly recommend them! More
by Ms. Scion
Employees Worked With
Jessica, Customer Relations
November 15, 2023
Our family owns four Toyotas and are happy members of the Toyota family. The service department of this dealership is a farce and embarrassment to the Toyota name. I should have read the reviews first and be Toyota family. The service department of this dealership is a farce and embarrassment to the Toyota name. I should have read the reviews first and been forewarned. This will not be my future choice for car repairs now that I live in Baltimore. They represent an utter lack of respect, courtesy, professionalism, and integrity - the very opposite of what one might expect from a department labeled "service." More
by Mike
Employees Worked With
Gary, Jessica, Customer Relations
June 22, 2023
I am writing to express my disappointment with the service appointment I had on 06/22/2023.at 12:00 till now is almos 1:35 and my car still parking in the area I parked it ,original appointment was fo service appointment I had on 06/22/2023.at 12:00 till now is almos 1:35 and my car still parking in the area I parked it ,original appointment was for oil change tire rotation and tire leaking air ,While I appreciate the efforts of the lady who received my key, I was disappointed to see that the other male and female staff members were not doing much just standing,..the area they receive cars was pack up base on they claim they had no one to move cars from were customers drop off I asked for manager they said he was on vacation.. As a customer, I expect efficient and timely service, and I was disappointed to see that this was not the case during my appointment. I hope that you will take my feedback into consideration and take steps to ensure that all staff members are working efficiently and effectively to provide the best possible service to customers. Thank you for your attention to this matter. Sincerely, [rogelio cantarero ] More
by rogersept2487
Employees Worked With
Customer Relations
May 18, 2023
Horrible experience with service. AVOID them! They will rip you off. I had a car towed there and asked them to figure out why it wouldn’t start. I paid them $400 for nothing. They kep AVOID them! They will rip you off. I had a car towed there and asked them to figure out why it wouldn’t start. I paid them $400 for nothing. They kept trying to convince me that my car wasn’t worth the effort. I paid for a service not to be told that repairs would be too expensive. More
by Key Knox
Employees Worked With
John, Gary, Melinda and Chris
March 01, 2023
Terrible dealership. A bunch of liars and bait and switch who charge rip off market adjustments. Save yourself the trouble and avoid this dealership like the plague. Only A bunch of liars and bait and switch who charge rip off market adjustments. Save yourself the trouble and avoid this dealership like the plague. Only gave one star since had to put something but they deserve negative rating. Probably the worst toyota dealership in Maryland. More
by toyotaman
Employees Worked With
Customer Relations
February 19, 2023
I am irritated. Purchased 2019 highlander with the "ASSURANCE plan" Vehicle was totaled 6 weeks later. Asked for some sort of refund since there was NO use at all of Purchased 2019 highlander with the "ASSURANCE plan" Vehicle was totaled 6 weeks later. Asked for some sort of refund since there was NO use at all of the policy. I was told the only way to get any help at all was to buy another vehicle from them. Worst experience of my life in dealing with a dealership. When you buy tags ,warranty extensions ,etc. , you get prorated use of the policy at a minimum. What gives?? More
by foot1956
Employees Worked With
Customer Relations
July 11, 2022
This place is HORRIBLE. DON'T take your car here. NEVER leave your cars with them. The employees will drive your car, crash it, and act as if they've never seen you before o DON'T take your car here. NEVER leave your cars with them. The employees will drive your car, crash it, and act as if they've never seen you before once you figure it out. Sadly I found out the hard way, don't have a car now, and a rack of tickets. Now I don't have a car because DARCAR was irresponsible with my car's safety. And they don't care. Don't trust them with your car. More
by myemail21205
Employees Worked With
Brenda Gunter
May 25, 2022
Thank you Lee Ray, Mike and Liz. You were all so wonderfuly Accomodating, Professional and Welcoming. This is my second time purchasing a car with you. Everytime I drive down from CT You were all so wonderfuly Accomodating, Professional and Welcoming. This is my second time purchasing a car with you. Everytime I drive down from CT to MD everything is ready to go. I Love doing business with DARCARS Toyota, You've earned a Client for Life. Thank you again, I love my New Toyota Corolla Hybrid!!! More
by nduncko
Employees Worked With
Customer Relations, Mike Lewis
