DCH Millburn Audi

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie

My Review of DCH Millburn Audi:
I tried this dealer for the first time after giving up on my previous dealer, and I highly recommend these guys. They are very professional, and strive to give you the best service possible. I was very impressed with the layout of the service department, you can actually see the mechanics at work (how's that for integrity) and they strive to get you in and out as quickly as possible. This is a very sharp outfit, and i plan to use them from now on.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Woolcock

My Review of DCH Millburn Audi:
I was in the market for an Audi Q5 and I decided to visit a few Audi dealerships in the tri state area. I must say that DCH Audi of Millburn provided me and my wife with great customer service and an overall great experience. Andrew brought us into his office where he patiently provided me with all the information regarding the Q5. Since we already knew a lot about the vehicle he concentrated on pricing. I saw price sheets, residual values, inventory and carefully explained the costs involved. I traveled 1 hour to visit DCH Audi because of the great reputation the dealership had and I wasn't disappointed. Andrew took his time with us and even offered to drive us to another lot just so we can see how a vehicle looked. I did not end up buying my vehichle there b/c of vehicle availability and the fact they were 1 hour away but if I lived in NJ, Andrew Woolcock @ DCH Audi of Millburn would be the place I would buy my Audi from.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rick

My Review of DCH Millburn Audi:
There are very few repairs on our Audis (this being our 5th) however whenever the need arises, whether it's a service, or a repair Rick is always there to help with a calming attitude. The car is ALWAYS ready when he says it will be. He takes the time & trouble to explain everything to you.A true professional!!! He is another one of the reasons we continue and will continue to do business with this dealership


Gail & Gene Hazen

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Leo in sales

My Review of DCH Millburn Audi:
We have our 5th Audi & Leo is one of the reasons. He has always helped us thru the difficult decisions as to what fits our specific needs. He is there when you need him, returning calls, keeping appointments, etc. Leo helps us get the best deal possible at the time. He is very pleasant to deal with thus we have tremendous confidence in him. He knows his product and never has to look things up no matter what we question him about. Our experiences with him have been a pleasure and one of the main reasons we continue to do business with this dealership!!!!!



Gail & Gene Hazen

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of DCH Millburn Audi:
I have bought and leased many cars in my lifetime. DCH Audi is simply the best and I have leased 2 Audis from DCH.

There are 2 closer Audi dealers to my home but they can't match DCH.
I will not accept high-pressure tactics and false promises. DCH is reputable and professional. The sales, the financial guy, service are all "top drawer." Take a peek at their service department. I think you could eat off the floor.

My salesperson Andrew tells you soemthing, you can count on it. They give you a price, there's no later flim-flam. Price I have gotten could not be beaten. Deal was done quickly and professionally.

Andrew had lined up cars with my guess what I thought my wife would like. Of course, my wife came to make her final selection. Unexpectedly, she saw a different combo on DCH's lot then expected. No problem,no renegotiation. A swap was worked out over the phone with another dealer in a few minutes. Car was trucked in from Rhode Island to avoid racking up over a hundred miles.

Can you reasonably ask for more?

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 5

My Review of DCH Millburn Audi:
It is very clear to me, just as a customer, that the management, especially the service management, at DCH Millburn Audi is very technically proficient. They really understand the cars they work on and do not just "replace parts." You feel like they are your own "pit crew" and they want to be sure that you are both safe on the road and that your car is working perfectly. It is always very clean and organized and I like how the service bays are in full view of customers. They give me absolute confidence that my car is getting the best care possible. Additionally, they make customers feel well-cared for as well. But other dealers are good at that, while in the meantime your car is out of sight and sometimes the repairs are done badly if at all. This has never been the case at DCH Millburn Audi.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Woolcock

My Review of DCH Millburn Audi:
My experience with DCH started with getting internet quotes from 4 different dealers in the area. After receiving the quotes I visited all 4 dealerships and made my final decision on my new Q5 based on teh following criteria:

1. Price
2. Professionalism of Sales Team
3. Service Department
4. Location

DCH did not have the absolute lowest price, but they were very close and had no hidden fees, the number I was quoted was exactly what I paid on delivery, no additional costs, fees or taxes. In addition Andrew at DCH had the best overall product knowledge, and when he did not know an answer he followed up by checking it out for me and getting back to me by email.

I would definitely recommend DCH if you want a very good price, professional and knowledgeable staff that has integrity and a very up to date dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Leo Lam

My Review of DCH Millburn Audi:
This is my third lease from this dealer and Leo. He goes well beyond the call of duty to help out the customer to the best of his abilities. For example the new A4 had a delay in the release, but my expiring lease was going to end before the arrival of my new car. So Leo lent me a loaner to cover the time difference between the end of my expiring lease to when I took the keys to my new car. Everyone from the service rep that greats you when you take your car for service to the certified vehicle salesmen always says hello and is ready and willing to help answer any questions.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Charlie

My Review of DCH Millburn Audi:
Had numerous problems with my vehicle after purchasing it from another dealer. After getting fed up, I brought it to DCH after reading the reviews on this site. They reassured me that they will find the problem and not to worry.

Service rep called me back later in the day saying they reproduced the sound but could not isolate the source. Already feeling the burn from the other dealership, I initially felt a bit disappointed. The service rep assured me that they will find the problem but just needed more time.

I obviously obliged and waited. The rep called me later the next day and told me that they found a major problem with the exhaust manifold, which was causing timing issues. They were shipping the parts in and will call me when the car is fixed. Meanwhile I explained other issues I have been having with the car, bluetooth incompatibilities etc. 2 days later, I received a call later saying that they replaced the exhaust but the shop foreman is now hearing noises from the timing chain. I stopped into the dealership and the service rep brought me to my car to explain the situation and show me the worn/defective parts. The fact that the service department didn't just fix my complaint and release the car is a true testament to their dedication to customer satisfaction.

While I did not purchase my Audi from DCH and am unsure if I would purchase an Audi in the future due to the problems I have been having with the vehicle, the service I received from DCH is truly earning my respect back for Audi as a brand.

Keep up the good work DCH.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Edmund Auw, Jake Auslander, Al Khouri, Rui Tome

My Review of DCH Millburn Audi:
I consider myself so fortunate to have come across the people who helped me out with my recent used Audi A6 purchase. I have rated this dealership a solid '5' across the board and here's why:
Jake Auslander was extremely professional, patient, and accommmodating. He takes customer service to a whole new level - always making sure my questions were answered, and my needs met. Truly a man of his word! Al Khouri, another very professional individual, made the deal possible! Rui Tome of Finance made the entire paperwork process painless & undaunting. Last, but not least, the General Manager, Edmund Auw, is such a unique individual - he always made sure I was comfortable & extended such appreciated hospitality that is unsurpassed in this industry. I wholeheartedly recommend this dealership to anyone who is in the market for a car, new or used. These aforementioned classy individuals will do good by you. I extend my sincerest thanks to them again and again.

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