DCH Paramus Honda - Service Center

Terrible service experience A few months ago my car was finally added to the Takata airbag recall list. I debated where to take it, as two years ago, DCH Paramus Honda recommende A few months ago my car was finally added to the Takata airbag recall list. I debated where to take it, as two years ago, DCH Paramus Honda recommended $2400 worth of repairs, $2200 of which were completely unnecessary. Finally I decided that, since it was by far the most convenient dealership, and I wasn't responsible for the cost, that I would use them anyway. I went to their online service appointment site, and made an appointment. Using the convenient drop down menu, I chose "airbag recall" as the reason for my visit. I received an automated confirmation. Between then and the actual day of appointment, I heard several things in the news about the parts being in short supply, so I called to check. Indeed, they did not have the parts. I was told "You can't make an appointment for that online, we have to order the parts first and it takes 6-8 weeks for them to come in." I asked why then it was an option in the menu, and the woman said it shouldn't be. Which is absolutely true, but nonetheless it was. She said they would call me when the parts came in to set up a service appointment. A week ago I realized it had been ten weeks and called to inquire. Indeed, the parts were in, and the SAME WOMAN said she didn't know why the person I had spoken to the last time never called to set up the appointment. This morning I took the car in. In the interim, the battery in one of the key fobs had died, and I asked them to change it. I took their shuttle service back to work. A couple of hours later, they called to say the recall work was done, but that the car needed a lot of work. I declined having them do the additional work, as I don't trust them after the aforementioned experience. I told the advisor that I needed a shuttle pick up at 4:30, and she said she would send them. At 4:30, I stood outside in the cold, rainy weather for half an hour, no shuttle. I called the dealership. The number I had was apparently the service advisor's private line. She did not pick up, and the recording left no alternate number if you needed immediate assistance. Fortunately, I was able to get a ride to get the car. There was no charge, which seemed odd, because I had asked them to change the battery in the key fob. However, at this point I was so annoyed I ignored it. The person checking me out gave me a five page printout with nine items of required service, after first asking me if I was happy with the service today. I replied that no, I was really kind of annoyed at having to find someone to bring me there when the shuttle never showed up. She then began to go over the list. The first thing mentioned was that the car's battery was low and required attention .... the battery is less than a year old. At that point, I cut her off - I really wasn't interested in going over a laundry list of potentially made-up necessary service items after my previous experience. At 5:45, on my way home, the shuttle driver called to say that she was on her way to pick me up. They hadn't even bothered to tell their own employee that my pickup was no longer necessary. When I got home, I looked at the service report, which included the following "Keyless entry transmitter battery requires immediate attention." No! Really? Because I thought it was absolutely fine .... that's why I asked you to change it. At least I no longer have the potentially killer airbags in my car, but I would strongly suggest that you stay as far away as possible from DCH Paramus Honda. More

Not sure what to think While I was still covered by my factory warranty, I scheduled a service appointment for this morning to have 3 problems checked/repaired with my 2012 While I was still covered by my factory warranty, I scheduled a service appointment for this morning to have 3 problems checked/repaired with my 2012 CR-V EX-L. Rear seat rattle Rear backup camera screen Rotors out of round/excessive surface corrosion I met with a service advisor, Danny to describe my problems. I told him that this is my second visit for the rear seat rattle because their 'fix' the first time seemed to be temporary and the rattle returned. Told him that I know what the cause is and can replicate the noise if needed. When going over bumps, the rear seat latches rattle when making contact with the striker. The tech that worked on this problem the last time told me he could replace the latches if necessary but would try his fix first to which I agreed and now regret. I continued to describe that the backup camera screen has gone blank twice when the vehicle is in reverse and I receive no picture. When I told him that my rotors felt out of round and there was excessive surface corrosion on them, he gave me a strange look and tried to tell me it's because I don't drive the vehicle enough. For the record, I drive the vehicle daily. Sure, I have a short commute to work but there's no reason why the rotors should feel warped and I can hear the corrosion on the them when driving. I waited for the vehicle...3 1/2 hours later my vehicle was 'ready'. Not once did anyone give me an update until it was already parked outside and 'finished'. I would've appreciated if they came into the waiting room to update me...especially that Danny had walked through there a couple times with other customers and saw me sitting there. Frank, another service advisor came into the waiting room to deliver me the news and paperwork. Frank was pleasant to deal with and took the time to explain each of the repairs to me. I didn't know why I started with one service advisor but ended with another...the only thing I could think of is that Frank was my service advisor during my past visit. In my experiences with service centers, usually the service advisor you initially talk to when you walk in and describe your problem to is your service advisor until the job is complete...but maybe they changed their policy regarding that. Maybe that was for the best being that Frank was nicer to deal with. Onto the results... Supposedly, the rear seat rattle was caused by a loose gas tank shield which they secured. As soon as I drove away and drove over the first bump in the road, the rattle occurred again. I guess they didn't want to start with replacing the rear seat latches as the previous tech had offered from my last visit! So the question now is do I return to this dealership again or try another for solving this problem? Than again, given my automotive knowledge & body shop experience, I can probably do a better job of solving the problem myself! They were unable to replicate the rear camera issue. That I can understand because it only happened twice so far and there's no prediction as to when it would happen. It so happens that the rear brake pads and rotors had excessive surface rust and there's a technical service bulletin to correct this problem which involves replacing the brake pads and recut the rotors. I was happy with that. Funny that Danny didn't know of this when I initially described that problem to him and tried blaming it on the lack of vehicle use/driving! The website wouldn't let me complete/post this review until I selected whether or not I'd recommend this service center...I chose yes because my 3-star rating leans slightly towards positive vs negative and the service center did solve one of my problems. But if there was a 'Maybe' option, that would be my choice. Hope this review helps others with choosing the proper dealership for their service. More

Don't Care Honda We purchased a used Mazda car on 2/9/15 from DCH Paramus Honda. Our sales person was Harold a used car salesman. During the transition of the sale h We purchased a used Mazda car on 2/9/15 from DCH Paramus Honda. Our sales person was Harold a used car salesman. During the transition of the sale he was very pleasant and easy to deal with. On 3/3/2015 while outside shoveling the car from snow, a good 5 minutes after we cleaned off the windows we heard a big "pop" and the back windshield cracked. When we purchased the car we were told that if we had any issues with the car to contact Harold and he would be happy to help. The car was still under a warranty from the dealership and we also purchased an extended bumper to bumper warranty. I called the service center at DCH honda an explained the situation. They told me to bring the car in that they would send a tow truck to get the car. They then proceeded to tell me that due to the weather they could not send a tow truck, and I would have to go through a private tow company and pay the tow costs. We decided to drive the car over to the dealership since it is only 10 minutes down the road. As we are driving the window continued to crack and completely break. When we arrived at the dealership we were told that we had to wait for the used car service manager Carlos, even though we had a 8am appointment. When Carlos finally arrived as soon as he heard WIndshield he told us there was nothing he could do. As we tried to explain the situation and that we only had the car a few weeks he started to get an attitude with us. He was very unprofessional and we tried to get a answer as why we were told to bring the car in when we called and he said he can't tell us why someone told us to bring it in when there was nothing that he could do for us. We called Harold and tried to explain the situation to him as well, since we were told that if we had any issues we should call him. He got very nasty and accusatorial with me on the phone. Pretty much saying that I broke the back windshield on purpose. That there was nothing that he could do. I am very upset with the customer service I received at Paramus DCH Honda. Being someone that works with the public I would never treat a person the way I was treated by both the service department manager Carlos and the salesperson Harold. This complaint is not about the fact they wouldn't replace the windshield. This complaint is about how I was treated by both departments. I would drive 50 miles out of my way to NEVER! go back to DCH honda again. I am a Honda owner myself and I will never go back to that dealership again. If you are looking for a place that will treat you like garbage once the sale is made then DCH is the place to go. They have horrible customer service and don't listen to you at all. DCH should stand for Don't Care Honda!! More

Do not bring your car here! I brought in my Honda fit for a recall and oil change. It cost me $1100. Yes they did call, gave me a list of work they said needed to be done. Turns I brought in my Honda fit for a recall and oil change. It cost me $1100. Yes they did call, gave me a list of work they said needed to be done. Turns out most of it was not needed and there bulk of the charge was for labor to look for problems that were not asked about! Do yourself a favor and do not bring your car here. Do not approve any work. More