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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
3,844 Reviews
Call Service Center (845) 288-1303

3,844 Reviews of DCH Wappingers Falls Toyota - Service Center

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May 20, 2024

Presented Toyotas’ special offer in a manner that made such sense. Courteous attentive in his manner. A nice guy! More

by BARDINIRPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that the special offer was presented clearly and that you found the service courteous and attentive. It's great to know you had a positive experience with our team. We appreciate your feedback!

Helpful
May 20, 2024

Went for safety inspection. That is free for lifetime of vehicle. So that was a nice surprise. More

by JAMES.JENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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May 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We're glad to hear that you were pleasantly surprised by our free lifetime safety inspection service. If you need any further assistance or have any questions, feel free to reach out. We're here to help! 🚗😊

Helpful 1
May 19, 2024

Great service all around. Everyone is helpful and most of all welcoming.. the service is amazing. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service helpful and welcoming. Providing amazing service is our priority, and we're glad we met your expectations. We look forward to serving you again!

Helpful
May 18, 2024

I chose to wait for my oil change and actually enjoyed the wait in the comfortable waiting area with TV. More

by kathleenakoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
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May 18, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for sharing! We're happy to hear you enjoyed your time in our comfortable waiting area during your oil change. If there's anything else we can do to enhance your experience, just let us know. We appreciate your feedback and can't wait to serve you again!

Helpful
May 18, 2024

They have good customer service, we were helped with all our needs . Scott Marsh ( salesman) was very helpful with finding a car that checked out all our needs . Everyone was very professional ,knowledgea More

by Griselda Arizmendi
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Marsh
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May 19, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Scott Marsh and our team provided you with excellent customer service and helped you find the perfect car. Your positive experience with our professional, knowledgeable, and friendly staff means a lot to us. We look forward to serving you again!

Helpful
May 17, 2024

The dealerships technicians were thorough and fast ⏩ I enjoyed the professional way in the way I was treated. More

by Noel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're happy our technicians were thorough and efficient, and we aim to provide professional service to all of our customers. If you have any questions or need help in the future, feel free to reach out. We appreciate your business and look forward to helping you with any future needs.

Helpful
May 17, 2024

I had a positive experience with this dealership. They addressed my concerns and provided excellent service as well as video documentation of their work. More

by jmccormick624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're pleased we could address your concerns and provide excellent service, and we're glad the video documentation was helpful. If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and hope to serve you again soon!

Helpful
May 17, 2024

Raymond Hess at DCH wappingers was amazing. He was ver attentive and did an amazing job. More

by NAVARDOHAYDEN
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Hess
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May 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience with Raymond Hess at DCH Wappingers! We're thrilled to hear that he provided you with amazing service and was attentive throughout your visit. If you need anything else in the future, don't hesitate to reach out. We appreciate your feedback and your business!

Helpful
May 17, 2024

Tom was very knowledgeable and informative of the services that I needed and has very good customer service etiquette More

by ELANNA.KELLY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words about Tom's service! We're delighted to hear that he provided you with knowledgeable and informative assistance while maintaining excellent customer service etiquette. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

Helpful
May 16, 2024

Service from start to finish was excellent. Thank you Patrick and Jaime for making my shopping experience a great one! More

by CHARLES
Recommend Dealer
Yes
Employees Worked With
Patrick (Sales) and Jaime (Finance)
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May 16, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Patrick and Jaime provided excellent service and made your shopping experience great. We appreciate your feedback and look forward to serving you again in the future!

Helpful
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