Dahl Ford Davenport

Dahl Ford Davenport
1310 E Kimberly Rd.
Davenport, Iowa 52807

Sales: (563) 391-2600
Service: (563) 391-2600
Parts: (563) 391-2600

Manufacturer: Ford


Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 PM - 5:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: Closed

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
8 Reviews
Dahl Ford Davenport

Overall Score: 5 Star Rating4.9



About Dahl Ford Davenport
Certified: Dahl Ford Davenport
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Dahl Ford Davenport has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


stephterry7
7/20/2010 11:50:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh Meumann

My Review of Dahl Ford Davenport:
I have tried working with other dealers in the past year with my unique situation and nobody could come close to helping me out. The people at Dahl Ford were great to work with and were able to find me a solution. Both the sales people and the finance people were so very helpful and friendly.

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jkbernau
5/1/2010 7:03:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Blaser

My Review of Dahl Ford Davenport:
I hadn't intended to buy the first one that I saw, but Lisa said my eyes lit up
when I saw my car. I guess I did know. I love my new ride, and Lisa was very
nice and personalble. It was a great experiance. I will return, and tell my
friends about Dahl Ford.
Thanks.

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Bradley B
4/29/2010 8:40:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Blaser

My Review of Dahl Ford Davenport:
Everyone at Dahl Ford is very friendly and helpful. I feel like I am treated like a member of the family when I am there. I have bought two new vehicles from them, and will continue to buy my vehicles at their dealership. I recommend Dahl Ford to anyone that I know that is looking for a vehicle. Lisa Blaser is a terrific salesperson to work with! She goes above and beyond for her clients.

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hhamilton
4/27/2010 9:39:20 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Blaeser

My Review of Dahl Ford Davenport:
Our experience was great at Dahl Ford in Davenport!! Lisa knows what she's doing! Very informative. If she didn't know the answer she found it! Very friendly and caring. Worked with us to find what we were looking for. Took a lot of time with us on many different days and evenings. Even answered many phone calls from us. Even the lady at the front office desk is friendly.
And Terry your finance guy is great. Have never met someone so willing to help and work with people. Your entire staff works well with people!!

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Response from: hhamilton
Added: 4/27/2010 7:31:04 PM
Over all it was good however the day after we took possession of our vehicle in the evening, we realized the next morning when the sun is out, there are many rock chips on the driver's side windshield which is a safety issue.
This should have been noticed during inspection and taken care of.
Now that we signed the papers, we are told it's not covered and it's not their problem,
It’s ours.
When we test drove the vehicle it was dirty and we didn't notice it last week.
Now that it's clean and during the day I noticed it first thing this morning.
Called before 8:30 am and no return calls back.
Just told to call another party to repair it and I can pay them.
Then we called back after work and everyone is too busy.
Told she is busy with her customer trying to sell a car right now.
Not a good feeling 15 hours after taking possession of the car.
I hope and pray that the next thing that comes up we don't get treated like this!
I am questioning the inspection too. It was cleaned and inspected in just a few hours.
I have always been told wind shield chips can be a safety issue.
Dahl Ford didn't look at it that way. No safety issue there for them!
Just wanted to sell the vehicle and on to the next sale.
Wish I could delete my review from this morning but I can't.
I was told to do the review first thing this morning.
I expected to be treated like a valued customer after I did the review.
They also knew we are looking to purchase another car in August of this year and another one in 3 years.
This surprised me greatly that no one called back the entire day or evening until my fiancé’ called at 5:00 and was also told “too busy”…
We were treated like we were bothering them when we called back.
I will pay the money tomorrow myself for the damaged windshield, and learn not to trust certain dealerships and people.
It comes down to principal and honesty and good customer service.
That's what I was looking for!
With this experience and this being said we still had a great experience with Terry in the finance department. He was very informative and it seemed like he truly wanted to help us. Thank you Terry!

Response from: hhamilton
Added: 5/14/2010 4:32:34 PM
Once I spoke to Lisa Blaser,the day after, about what had happened. She said that isn't the way she handles her customers. I should not have been told by others there that it was my problem to fix. She said since I had the appointment with another company to fix the windshield that I could just send her the bill and it would be taken care. And true to her word, with in a few days I had the check in hand. Thank you Lisa for taking care of the windshield and restoring my faith in this dealership. A lot of miscommunication from others there but once I got to speak to Lisa myself and she understood what I had been told, she took care of things herself and put me at ease. Thank you Lisa for listening and for caring about your customers!!!

EmilyJL
4/16/2010 2:09:58 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Young, Ron Allgood, Terry Nelson, April Ricketts

My Review of Dahl Ford Davenport:
Very helpful staff, honest, willing to work with you to get you in the vehicle you want, friendly atmosphere, great service, introduced to everyone involved, great selection of vehicles. I was very impressed with all the work that Dahl Ford and staff put into making it happen.

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rdowda
4/14/2010 5:55:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lisa Blaser

My Review of Dahl Ford Davenport:
I special ordered a new truck. Lisa Blaser was my sales agent and she was very helpful and friendly. The order came in several weeks earlier than I expected and I am very satisfied with my experience there. I strongly recommend this dealership for your next vehicle.

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rdykstra22
3/26/2010 5:33:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Medberry

My Review of Dahl Ford Davenport:
I was on my way to Sexton Ford in Davenport, IA and saw Dahl Ford on the way so I decided to stop in. I stopped in the Used Truck section, and was greeted by salesmen Dan Medberry. I told hjim I wanted a black F150 for the right price. He worked with me, and we test drove a truck. I walked out of the dealership not satisfied with the truck, and headed to Sexton. The next morning I got a call from Dan with a deal I couldnt refuse. Dahl gave me the exact truck I wanted, for a great price. The follow up service has been excellent. I love the truck!

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luvmytbear
7/6/2007 5:04:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Dahl Ford Davenport:
My fiancé and I were in the market to purchase a new vehicle and found Dahl Ford through the Kelley Blue Book website. We were promptly contacted via phone by Amy, who inquired what exact type of vehicle we were looking for. When she found out we would be traveling to your dealership from out of town, she wanted to make sure that there would be a vehicle in stock for us to see upon our arrival. That was the first of many impressive things to come. Most dealers want to get you in the door and make a sale, whether they sell you the vehicle you want or not. Amy did not do that at all and understood perfectly the dilemma of us having to travel and made sure to find the vehicle we wanted.

When we arrived, we were promptly and politely assisted by the receptionist, Pam. Even while waiting for financing, Pam asked if we needed anything and made sure we were taken care of. Upon arrival, we did not have to approach anyone to be assisted; we were approached by three people as soon as we set foot in the door! Customer service at it’s finest! Before we had even made it to the showroom floor, we were greeted by both Gary Mendoza and Pat Gibbs, who became our Sales Consultant.

Pat turned out to be one of the many people who made our vehicle purchase painless and actually fun for a change. He searched diligently to find us the vehicle we wanted. During our whole sales experience, Pat made us feel like we were valued customers and not a drop in his wallet. He treated us with respect, was very willing to answer our questions and concerns, and was also a lot of fun to just chat with. When Pat stepped out to get figures ready for us, Gary came in and talked to us for awhile. You can tell that Gary loves his job. He truly made us feel like we were talking to a friend and not a ‘salesperson’. He truly made us feel welcome.

When Gary left, Ken Dahl came into Pat’s office to speak with us. I was very impressed that the General Manager took time from his schedule to speak not only with us, but with all of the customers who were there that day. In my experience, upper management is usually either “too busy” to mingle with customers or do not really seem to care about the working parts of their business. Ken specifically asked us how our experience at Dahl was going so far and if we had any questions about the vehicle we were purchasing. The fact that the General Manager of a large business was mingling with the customers and assuring their satisfaction put Dahl Ford at top marks in my book. I didn’t think I could be impressed much more…..that was until we made our way to the Director of Finance.

Terry Nelson was a pleasure to deal with. I have never purchased a vehicle and been in and out of the finance office that quickly. He answered all of our questions and even was able to offer some travel advice to us for our honeymoon! Between personal and professional, Terry balanced it perfectly. While sitting at the desk, a knock at the door came. The person who walked into the office was none other than the Owner of the dealership. After being personally greeted and thanked by the owner himself, I was completely sold on the service that Dahl Ford provides for its customers.

We’ve been driving our 2008 Ford Escape for almost two weeks now and we are very happy with our choice. Most importantly, we are now loyal Dahl Ford customers who are willing to travel to have the pleasure of dealing with Dahl. We do have a local Ford dealership in our town, but they can’t even begin to compare with the overall experience we had at Dahl.

I HIGHLY recommend Dahl Ford to anyone in the market to purchase a Ford product.

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