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133 Reviews of Danbury Hyundai - Service Center
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January 14, 2015
Another great experience!! Needed snow tires and decided to go back to Danbury Hyundai. This was my second time using the service dept and was again pleased with the service I r Needed snow tires and decided to go back to Danbury Hyundai. This was my second time using the service dept and was again pleased with the service I received. Fast and friendly. Keep up the good work. I will continue to return!!!! More
by Marie
Employees Worked With
John Restrepo
Helpful December 18, 2014
Always a Good Experience The Hyundai service department is the best. I don't want to go anywhere else for service. My first Hyundai wa a Veracruz, which was a great car. Th The Hyundai service department is the best. I don't want to go anywhere else for service. My first Hyundai wa a Veracruz, which was a great car. Then they called me b/c they wanted me to trade in the Hyundai for something else and I wound up getting a newer model Tucson, which was also a great car. Then last week they called me b/c they have people interested in a 2012 Tucson, and I drove away in a 2012 Honda! I had to make sure that I was still able to bring the car to the Hyundai service department; I didn't want to use any other service department. JT was the salesman, and he was a very nice guy to deal with. Steve Y. was very helpful with the finances and the warranties. And so far, so good - hopefully, even though I don't have a Hyundai anymore, they'll still call me in a year or so for me to trade in the Honda. ;) More
by Lisa
Employees Worked With
John Trucollo (spelling?)
December 14, 2014
A Pleasure Danbury Hyundai service dept. has changed the way we feel about dealer service. Until we bought our Hyudais we had had very typical experiences with o Danbury Hyundai service dept. has changed the way we feel about dealer service. Until we bought our Hyudais we had had very typical experiences with other dealerships. The quotes were often misleading and service was very sloppy. Danbury Hyundai employees are very helpful and their word seems to be their bond. We have had nothing but great interactions with the service dept. Brenda is great. She is one of the biggest reasons we keep coming back. A friendly and helpful woman that seems to honestly care about customers and like her job. She is a keeper. More
by tommayer
Employees Worked With
Brenda Horborg
December 10, 2014
Service Pleased with the service team. My vehicle had to be kept overnight which was inconvenient but necessary. Happy holidays to the Danbury Hyundaii team. Pleased with the service team. My vehicle had to be kept overnight which was inconvenient but necessary. Happy holidays to the Danbury Hyundaii team. Enjoy. More
by bestcheerleading
Employees Worked With
Service team
December 08, 2014
Service work dangerous and deadly First I would like to day that the salesman(John Sullivan) that sold us the car was great, friendly, and knowledgeable of the cars. My wife and I wer First I would like to day that the salesman(John Sullivan) that sold us the car was great, friendly, and knowledgeable of the cars. My wife and I were very happy with the dealership, until I changed the tires on my wifes car. First, one of the lugs and studs snapped off the car. We brought it in and they took us right in. Since the lug stud snapped off while hand tightening the lug nut, I had asked them to check all of the tires. I was told that that would not be a problem. Two days after we got the car back my wife got flagged down by some other driver who told her that her tire was wobbling a lot and that it looked very loose. Upon further inspection, all of the lug nuts were completely loose and not tightened. She called several times and left several messages to speak with the service manager. We did not receive any return calls from the service manager and ABSOLUTELY no effort was made by the manager to reach out to us to find out what had happened. We had to travel 45 minutes out of our way to another Hyundai dealership to receive proper help and service. This is a very dangerous and potentially deadly mistake. The simple fact that there was ABSOLUTELY NO EFFORT or response from the service manager regarding a serious mistake that was overlooked is unacceptable. DO NOT GET YOUR CAR SERVICED HERE. I hope that this matter gets looked into before someone gets hurt or killed for lack of quality and proper work. More
by hess3ed
Employees Worked With
John Sullivan
December 02, 2014
Time foe service I came for a recall on my 2009 Veracruz. When I made the appointment I decided to wait for my car because I was told it would take an hour. when I a I came for a recall on my 2009 Veracruz. When I made the appointment I decided to wait for my car because I was told it would take an hour. when I arrived for the service I was told that it could take as long as 4 hours. I had to call my husband to come get me. I did get a call after 3 hours that the job was done and again my husband drove me the 15 minutes to get the car. It would have been better had I known the correct time in the beginning. More
by knelson690
Employees Worked With
service secretary
November 30, 2014
Online Scheduling Every time I schedule my appointment online, it is never correct when I check in. For example, on the 29th, I scheduled a routine maintenance (112500) Every time I schedule my appointment online, it is never correct when I check in. For example, on the 29th, I scheduled a routine maintenance (112500). When they are finished and I go to pay they say they have just completed the (52500) maintenance. Maybe there are too many places to schedule appointments. I get too many emails from Hyundai. All I need are the one's from Danburyhyundai.com. Thanks gairec@hotmail.com More
by GARRY COULTER
Employees Worked With
Robert Matz
November 30, 2014
30,000 mile service I called to get a quote when I made my appointment and the young woman I spoke to was dismissive and told me she could not give me one. When I brought I called to get a quote when I made my appointment and the young woman I spoke to was dismissive and told me she could not give me one. When I brought my car in, the woman behind the counter was much more helpful and since the service was expensive made sure I was aware of what it would cost. She apologized that I was not given a quote earlier and told me I should have been. She offered me ten percent off the service. Her positive attitude and helpfulness much made up for the negative phone call. More
by Ward009
Employees Worked With
Lillian McBreairty
November 20, 2014
Poor service I recently had an appointment for a service recall on my Hyundai. I made this appointment over a week in advance. After driving four hours, I arrive I recently had an appointment for a service recall on my Hyundai. I made this appointment over a week in advance. After driving four hours, I arrived only to be told sorry we do not have the part. A simple phone call would have been appreciated. I would never recommend this dealership due to their POOR service department. More
by Tyersdl
Employees Worked With
Service department
November 15, 2014
Always great service I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your c I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your customers. More
by terry 1
Employees Worked With
Jimmy Jackson
