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Danbury Hyundai - Service Center

Danbury, CT

1.6
133 Reviews

133 Reviews of Danbury Hyundai - Service Center

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November 08, 2014

Excellent as usual I always find the service team at Hyundai to be excellent and very communicative with me. Thank you for all the great work and care you show to your More

by Coupe13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
Nov 10, 2014 -

Danbury Hyundai responded

Customer service is a top priority for us here at Danbury Hyundai. We are happy to hear that your experience was so wonderful. Thank you for the five star review. Come back and see us again.

October 25, 2014

15,000 Serice on 2014 Tuscon The woman who I dealt with in the service department(sorry but I forgot her name) was friendly, professional, and funny. I worked on my laptop as I wa More

by ethancarey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Smith
Oct 28, 2014 -

Danbury Hyundai responded

Thank you for the kind words. We have an amazing staff here at Danbury Hyundai. We appreciate your continued business and we look forward to your next visit.

October 20, 2014

This is my second service on my new 2014 Hyundai Sonata. Danbury Hyundai, by far, has exceeded any other dealership I have dealt with for prompt service, cost, and friendly staff. I look forward to future i More

by wwadman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 20, 2014 -

Danbury Hyundai responded

Thank you for the kind words. We are so pleased to hear that our service department has taken such great care of you. We appreciate your business and look forward to your next visit.

September 30, 2014

Had an oil change Great job and (using Larry Davids) pretty pretty pretty quick seeing they were pretty pretty pretty busy, thanks Hyundai see ya next 3000 miles! or wh More

by Charles King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure sorry
Sep 30, 2014 -

Danbury Hyundai responded

Thank you for choosing Danbury Hyundai. We are here for all of your service needs. We appreciate your business and this great review. Enjoy your Hyundai.

September 23, 2014

best service but expensive the service center is excellent but the 30,000 mile service ( and probably 60K ) is way too expensive. this place has the best, most efficient and hi More

by chrisbroker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 23, 2014 -

Danbury Hyundai responded

We appreciate you taking the time to leave us this review. Our service center is always here to serve you. We look forward to your next visit.

September 20, 2014

Hybrid Service Had the 7500 mile service on my 2013 Sonata Hybrid.....in and out in less time that was estimated. Great service reps. Have bought four Hyundais from More

by guapodevil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Sep 22, 2014 -

Danbury Hyundai responded

We appreciate your continued business and support. We enjoy having long lasting relationships with customers like you. Thank you for taking the time to leave us this great review. As always, we look forward to your next visit.

September 15, 2014

Service Excellence The staff at Danbury Hyundai is exceptional! Regardless of what department you are dealing with, the service is always "Top Knotch" They are honest, More

by lisaleenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : gina in service., Tom Smith
Sep 18, 2014 -

Danbury Hyundai responded

We can't thank you enough for your business and the referrals. It is always a pleasure doing business with great customers like you. Tom is a great guy and we are lucky to have him as part of our staff. Thank you for this great review. Come back and see us again soon.

May 26, 2014

Engine Light Issue Since purchasing our car from Danbury Hyundai we have always had the car serviced there. Brenda has always been helpful and great to work with. More

by rjkeough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
May 27, 2014 -

Danbury Hyundai responded

Thanks for the positive reinforcement! We look forward to serving you again!! Regards, Susan Eway Director of Customer Relations

November 01, 2013

I think it was the best experience I ever had at a dealership service center. Brenda went out of her way to help us and make sure we were kept updated on our vehicle. Thanks to her suggestions we we More

by tmfriend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Horberg
Nov 01, 2013 -

Danbury Hyundai responded

Thank you for your compliments! I'll pass them on to Brenda and the service department team. We hope we can serve you again soon. With regards, Susan Eway Director of Customer Relations

October 01, 2013

THEY LITERALLY ROBBED ME! I brought my Santa Fe in to get THEY LITERALLY ROBBED ME! I brought my Santa Fe in to get service done and whomever worked on my car, stole a bunch of money out of my center console. More

by GregGJH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
George or BJ
Oct 01, 2013 -

Danbury Hyundai responded

Mr. H., I am very sorry that you were upset by your appointment today. I can understand how distressing it must be but I feel there must have been some type of misunderstanding. Our technicians have been with us for some time and we fully trust their honesty. In light of your assertion, and not wanting to question your character, George was willing to reimburse you the money you felt was missing but you refused his offer and, given your response, he was unsure as to how to compensate you. Mr. H., customer service is very important to us and we want our clients to feel wholly confident in our staff. I am sorry that you feel you cannot return and hope that in time you may reconsider. We would be very pleased to serve you again. With regards, Susan Eway Business Development Manager

Oct 07, 2013 -

GregGJH responded

Dear, Susan Eway - Business Development Manager, There is no misunderstanding. Someone in the Danbury Hyundai service department stole money out of my car. And question my character? How about questioning your service workers? There was no response from George about doing that other than "my guys would never do such a thing". Really? He's 100% sure of that? And why would I want George to give me gas money as he offered? Gas is very expensive and I wasnt looking for a pay day from you guys. It was a few dollars stolen, which by the way is still very disturbing no matter how much, and I love that you guys just down play that. I wonder how much money has been thieved by your service department. I love how you protect them. I see that the majority of the service reviews on this website are negative for Danbury Hyundai service department. I would never trust the service department at Danbury Hyundai again. Bottom line people.. DON'T BRING YOUR CAR TO GET SERVICED AT DANBURY HYUNDAI. They have thieves working there and apparently by Susan Eway's response, they harbor them there.

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