PUSHY is the word! I was looking for a new Tacoma and they had one on the lot, it wasn't exactly what I wanted, but I was somewhat interested. My first day with my salesman was great, we even had conversations regarding my satisfaction with his service. From that point forward it was all down hill! Phone call after phone call asking me when I was coming back to the dealership when I made no mention of coming in. Calls to my wife asking her to get ahold of me and have me call him. Statements like "when are you coming in today so we can complete this deal", "I know you said that this isn't the truck you wanted, but YOU SAID it was acceptable" followed by what seemed to be as an expectation of buying it. Next came the real pressure, I was informed that they were getting a truck in a different color (one that I preferred) from another dealership followed by "we'll have your truck here tomorrow" when ALL I WANTED AND ALL I ASKED FOR was a copy of the build sheet to see what it had on it and what the sticker price was!
I was then told that the Manager was involved in the deal and he would have a proposal for me. After 2 days I never received a build sheet, I was told that they would send it to me AFTER they received the truck and they should have it early the next day! I told him "I suggest that you do not transfer the truck, I have no obligation at this point to purchase it and at this point I do not even know anything about it without the build sheet. I told him that there was a very good chance that he would be stuck with that truck and I was now working on another deal. From that point forward... complete silence and no further communication! I made a deal with another dealer for exactly what I wanted, I emailed Day as a courtesy to insure that they didn't go and get that truck. Again, no response!
My whole experience quickly spiraled downhill untill I just couldn't stand it any more. Don't get me wrong, the price was decent and my salesman really tried in his own way to work for me, but the salemanship was very much NOT to my liking after the initial visit. I am a Salesman by career, not cars, but that type of salesmanship will lose my business every time! I just couldn't get that thru to my salesman, and pressure isn't the way!
I did buy a new truck, but from a competing dealership. He got me buildsheets and sticker prices in 2 minutes, the experience was COMPLETELY DIFFERENT! I would not consider going back to that dealer for anything except parts, and that is just because thay are local.
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