We called in reference to a 2013 Toyota Tundra XSP-X that Deluca had on the lot. It had 5XX miles, just purchased by a lady and driven for a few days and then returned, so really, in our, eyes it was new. We had discussed the "Best Possible Price" with them over the phone, because we didn't want to spend all day driving up there just to come home with nothing. We were ready to purchase that day as we had to have a bigger truck for our even the next day. Adam, our sales rep had called us back after speaking with the internet sales director, Randy. He gave us another 1000 off, which was acceptable on our part, but the funny thing was, he was trying to push us into a new 2013 Tundra WITHOUT all the options that the XSP-X had. He said he could sell it to us for 2k less even, than the XSP-X, however, with all the options the XSP-X had, it was worth staying with the one we had originally called about and I explained we were coming for that truck. We had even agreed to a price over the phone and told him we were leaving that minute to make the 2 hour drive up to Ocala.

When we arrived, we didn't see the XSP-X anywhere on the lot. I immediately dialed Adam showing concern that we fianlly arrived and didn't see the truck there. He said he would be right out. He drove his little cart over to us on the lot and explained that the truck went out on a test drive. We were somewhat upset because here we just drove over 2 hours to complete this deal and we held up our end of our promise. Adam decided to drive us aroudn the lot showing us other Tundras that we were clearly not interested in due to not being white (our only acceptable color in Florida sun and 4x4 option which my better half wanted). He kept repeating that he could get us a much better deal (2,000 off from the other truck) but that is not what we wanted. The other truck had an upgrade wheel package worth 2k alone before any of the other add-ons. We were there for the XSP-X and that was it!

We decided to wait in the lobby and the customer came back with the truck we intended on purchasing. When they came inside, we were told we could see it. We asked to drive it and they wouldn't allow us....REALLY?! We just drove all this way and were being treated horribly!!! Ten minutes later they tell us the guy bought it. I WAS FURIOUS!!! I understand sometimes people do not show up when they say they are coming, but we did, and we werent just "around the corner". We were there just as the truck was pulled out on a test drive. What should have been done, as we called and showed, was let the man test drive it and offer it to us first, seeing we were coming to make the deal happen! As we left aggrevated, the man says, we can offer you a new truck for 2k less, as he had been preaching. We told him that WE WERE THERE FOR A TRUCK, as we needed a truck for an event the next morning and could not believe they wasted our time. He said they would give us a loaner and order us a truck the way we wanted it.

We decided to step back into the office. They did apologize, even though it was clear from the moment I called, they didn't want to sell me that truck (didn't put two and two together until later). When we started working number on a truck that they had to find and put leather in, it was NOT 2k less than the truck we were considering, it was the same price, WITHOUT all the options that the truck that we were there for in the first place. They lied...we kept going with the deal. It was gettign close to 9pm and they told us they couldnt work the finance papers out that night (other dealerships say they can do financning up through 12am). We settled on a number and a truck that was not yet on the lot, and Adam comes over and states they CAN NOT give us a loaner, not even for just the event we had the next day. We were lied to for several hours!!! I asked for Randy. He came over, as smart allic as can be saying their rental department was closed. We explained, we were there to buy a truck several hours ago that they sold from underneath us, then we were enticed to stay by them ordering us a truck to our specifications, telling us it would be 2k less than the other one with everything we wanted and then some, then it turned out being more, we were told we would get that loaner to use (which was most important) and NOTHING HAPPENED that we were promised....

We walked out VERY upset! This place is full of liars and decietful people. We took our business elsewhere the next morning and bought everything we wanted for substantailly less than Deluca Toyota!!! WOULD NEVER DO BUSINESS WITH THESE TYPES OF PEOPLE AGAIN, AND WE ARE RETURNING TOYOTA PEOPLE!!!

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Where do I begin, this was the absolute worst experience I have ever had trying to purchase a new vehicle. The most dishonest staff in Florida. After 7 hours of trying to make a deal, it was time to sign the paper work. From the price of my trade in to the interest rate, it was not what we agreed, when I changed my mind and did not sign, they had without my permission already took my car and removed the seat covers , took my decals off, changed the oil, removed the plate and plate holder emptied my personal belonging and was showing it to customers. What an invasion, we were still negotiating. When they realized that I was not going to purchase a new one, it took over an hour to get my car. Then they threw the keys down on the desk and did not even let me know where my car was. I had to walk around the parking lot about 15 minutes until I found it. they did not put my seat covers back on or offer to give me new decals. What a bad ordeal! I will never go back and advise others to stay clear of this dealership!!!

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The worst dealership ever.They are misleading you just to sell the car. Mr Brigante and his boss need to stop treating people like fools! I own a local business with at least 10000 registered customers and I know that sales are very important for the existence of any operation but only if you treat everybody with honesty. As I said we live in a small community and I will do my best these people to get but reputation!

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Someone broke into my car and therefore I had to replace the passenger window.I brought my car back to Deluca to have the tinting put on the new window. It matches perfectly and looks great. While my car was there, I asked if they would take a look at my air filter. It was in desperate shape. They installed that and topped off my fluids and gave her a good wash. I really appreciate that they did what was required to have my car running smoothly. I have to admit, I don't always get in there on time, so knowing they will make sure it is up-to-date is important to me. Thank you as always!

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I went in for service on a 06 Tacoma, dealt with Airiana who was very efficient & pleasant. While waiting we went to look at cars and were helped by James Agee who was very knowlegable about the new & used vehicles. How suggested a 2013 Tacoma, took a test drive and were impressed with the handling of said truck. Unfortunately, our credit is not perfect. Jeff Thyng & Colin Way worked with us, found financing, although interest rate is 11%, we were able to trade & purchase new. This will help improve & get our credit rating back to where it should be. We feel we were so blessed to meet & work with fine professionals. The DeLuca dealership is a wonderful organization, not only for their fairness to the customer, but their dedication to the community. I would not want to purchase a vehicle anywhere else.

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Terrible practice at this dealership. They will try to get your business by hook or by crook. My personal experience with a purchase of toyota where they continued to offer a price quote over the phone that seemed too good to be true. Yet I drove 50 miles to see what they indeed had to offer and my instincts were in fact right they added $2000 to the quote they offered to me. They tried to apologize saying that there was "miscommunication" and I must have misunderstood them where it was supposed to be selling price of car not out the door. Not only denying it they then asked me to write down what I thought was a fair price for the car and wasted another 10 minutes only to find out that they wouldn't go any $ below their new quote which was much higher than other dealerships. Take my advice stay away from their sales dept. Typical dealership who knows how to lie face to face to continue to run their business. I can't believe so many people fall for their practices and I am shocked at so many positive reviews at this site. People if you want my advice stay away from Deluca, try Rountree Moore where they have a code of ethics and believe in customer service and go out their way to make sure a customer is happy. In the end in some ways I was glad I ran into Deluca this time so I know never to return to them in the future.

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Mr Morales met us in the truck lot as my wife and I looked at new trucks and after telling him our needs he showed us a number of new trucks that would work for us.

The hardest part then was deciding on the one we wanted, the rest was fast and easy with no pressure at all. The rest of the staff was just as accomodating.

Mr. Deluca should be very proud of his staff and dealership.

I would like to add that Donna and I had been to Ford,Chevy and Ram looking and pricing and were exhusted from the sales pressure.

We were in Ocala and happen to drive by Deluca Toyota and thought well,lets take a look,
thinking no way will I buy a Toyota truck.

Long story short,the staff was professional, the trucks are great and we drove home today in a new Toyota Trundra double cab with a 5.7L force 381 hp engine that will tow 10,100 lbs.

Len and Donna Schmitt Inverness, Floida

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i was pleased with the fact that the salesman and people at deluca toyota did what they said they would do. no bs, at least with rudy and the manager i dealt with. i bought a vehicle over the internet. it was just as they depicted it and when we agreed on a price, there was no quibbling. would reccommend them highly. david enfinger, chipley, fla.

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Wendy was very helpful when we came back to purchase our truck. We were hesitant to come back after our first encounter with one of the salesman but returned the next day to be treated with respect and feel that any future relationship with the dealership will be favorable.
Dan was very and pleasant when we had to do all the dreaded paperwork.
I would recommend this dealership based on our overall experience.

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I would just like to thank everyone at Deluca Toyota that helped me with my new purchase. My first experience was not so great, but they totally made up for what happened. The dealership showed great examples of what true customer service is. My family has been buying from Deluca for many years, and with the way I was treated, this tradition will continue. I would like to personall thank Mr. Deluca, Jackson Quisenberry, and Jim Bronson.

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