My Review Of Deluca Toyota Scion:
We called in reference to a 2013 Toyota Tundra XSP-X that Deluca had on the lot. It had 5XX miles, just purchased by a lady and driven for a few days and then returned, so really, in our, eyes it was new. We had discussed the "Best Possible Price" with them over the phone, because we didn't want to spend all day driving up there just to come home with nothing. We were ready to purchase that day as we had to have a bigger truck for our even the next day. Adam, our sales rep had called us back after speaking with the internet sales director, Randy. He gave us another 1000 off, which was acceptable on our part, but the funny thing was, he was trying to push us into a new 2013 Tundra WITHOUT all the options that the XSP-X had. He said he could sell it to us for 2k less even, than the XSP-X, however, with all the options the XSP-X had, it was worth staying with the one we had originally called about and I explained we were coming for that truck. We had even agreed to a price over the phone and told him we were leaving that minute to make the 2 hour drive up to Ocala.
When we arrived, we didn't see the XSP-X anywhere on the lot. I immediately dialed Adam showing concern that we fianlly arrived and didn't see the truck there. He said he would be right out. He drove his little cart over to us on the lot and explained that the truck went out on a test drive. We were somewhat upset because here we just drove over 2 hours to complete this deal and we held up our end of our promise. Adam decided to drive us aroudn the lot showing us other Tundras that we were clearly not interested in due to not being white (our only acceptable color in Florida sun and 4x4 option which my better half wanted). He kept repeating that he could get us a much better deal (2,000 off from the other truck) but that is not what we wanted. The other truck had an upgrade wheel package worth 2k alone before any of the other add-ons. We were there for the XSP-X and that was it!
We decided to wait in the lobby and the customer came back with the truck we intended on purchasing. When they came inside, we were told we could see it. We asked to drive it and they wouldn't allow us....REALLY?! We just drove all this way and were being treated horribly!!! Ten minutes later they tell us the guy bought it. I WAS FURIOUS!!! I understand sometimes people do not show up when they say they are coming, but we did, and we werent just "around the corner". We were there just as the truck was pulled out on a test drive. What should have been done, as we called and showed, was let the man test drive it and offer it to us first, seeing we were coming to make the deal happen! As we left aggrevated, the man says, we can offer you a new truck for 2k less, as he had been preaching. We told him that WE WERE THERE FOR A TRUCK, as we needed a truck for an event the next morning and could not believe they wasted our time. He said they would give us a loaner and order us a truck the way we wanted it.
We decided to step back into the office. They did apologize, even though it was clear from the moment I called, they didn't want to sell me that truck (didn't put two and two together until later). When we started working number on a truck that they had to find and put leather in, it was NOT 2k less than the truck we were considering, it was the same price, WITHOUT all the options that the truck that we were there for in the first place. They lied...we kept going with the deal. It was gettign close to 9pm and they told us they couldnt work the finance papers out that night (other dealerships say they can do financning up through 12am). We settled on a number and a truck that was not yet on the lot, and Adam comes over and states they CAN NOT give us a loaner, not even for just the event we had the next day. We were lied to for several hours!!! I asked for Randy. He came over, as smart allic as can be saying their rental department was closed. We explained, we were there to buy a truck several hours ago that they sold from underneath us, then we were enticed to stay by them ordering us a truck to our specifications, telling us it would be 2k less than the other one with everything we wanted and then some, then it turned out being more, we were told we would get that loaner to use (which was most important) and NOTHING HAPPENED that we were promised....
We walked out VERY upset! This place is full of liars and decietful people. We took our business elsewhere the next morning and bought everything we wanted for substantailly less than Deluca Toyota!!! WOULD NEVER DO BUSINESS WITH THESE TYPES OF PEOPLE AGAIN, AND WE ARE RETURNING TOYOTA PEOPLE!!!
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