Dick's Hillsboro Honda

I had one of the worst car purchasing expereinces in my 65 years on the planet. I don't know where to start. John Howell, the salesman in a nutshell was horrendous. I bought a used car that had some servic 65 years on the planet. I don't know where to start. John Howell, the salesman in a nutshell was horrendous. I bought a used car that had some service issues that John promised in writing to fix. I purchased the car on a Sunday. On Monday John disappeared. I had to work much too hard "on my own" to get someone to help me. I finally got a call back from service at 5:15 PM that Monday informing me they finally got the go ahead from sales to fix the radio free of charge. John was no help at all. Additionally, i discovered a small windshield crack. I informed John about it and he told me I would have to take it up with the General Sales Manager,Lonnie Burt. I left two voice mail messages with Lonnie without a call back from him. It wasn't until I told the receptionist at the dealership that I wanted to exchange my car for a different car (because that was my only post sale option) that Lonnie contacted me and informed me that he would take care of the winshield as well. In summary, my takeaway from this experience was that Dick's Auto Group wants to sell you a vehicle but has extremely poor customer service and follow-through post sale. I feel exhausted from this experience and will never buy another vehicle from this dealership again. On a positive note, just so you know I am not vindictive, their service department was fantastic. They were the only group at Dick's Auto willing to help me. They were courteous and helpful. Their service people were fantastic. More

The overall experience was good. Spent over 10 hours there to make this deal work. I think people did try to speed up the process, but the process took longer than expected. The sales manager agreed t there to make this deal work. I think people did try to speed up the process, but the process took longer than expected. The sales manager agreed to take my wife and I home. Robbie stayed with us all day to make sure we were taken care of. He then drove us home after the deal was over. Much appreciated. I wlll buy my next car from here for sure. More

Since I moved to Oregon, 5 years ago, I've brought my 2001 Honda Accord to Larry Miller Honda for service. I was a little nervous when I heard that the dealership was under new management....would they b 2001 Honda Accord to Larry Miller Honda for service. I was a little nervous when I heard that the dealership was under new management....would they be pushy, overcharge me, or try to hard sell me on a new car while my current car was in service? I brought my car in with some trepidation. I had an overwhelmingly positive experience!!! Zeb Stern took GREAT care of me and my car. I thought I needed new sway bushings. Turns out I needed a different part - one support was completely worn out. Zeb was empowered to make the choice to honor the quote given to me by previous management. I also needed an oil change and Zeb was able to make it happen in record time during the same visit! While I waited for my car to be serviced, Marv Herr and I had a nice chat about the new hybrid Accord. There was NO HARD SELLING! Marv and I had a fun talk, swapped some stories, and then he left me alone! No pressure - that was cool. I highly recommend the service at Dick's Hillsboro Honda. Thanks Zeb for awesome service. More

Miguel Montiel made buying our car a great experience. He was very professional and well informed about the Honda Civic we purchased. I would purchase another car from him in the future. Thank you Lottie Gra was very professional and well informed about the Honda Civic we purchased. I would purchase another car from him in the future. Thank you Lottie Gray More

Mike is true a professional. He provided us with all the information needed to make a decision on purchasing a car. At no time was there any pressure put on us to buy. Thanks to Mike an his guidance we ma information needed to make a decision on purchasing a car. At no time was there any pressure put on us to buy. Thanks to Mike an his guidance we made the decision to purchase. We would recommend Mike to our friends or family members if they would be interested in purchasing a car. More

My experience at xxxxx Hillsboro Honda was excellent! As a first time car buyer I felt very well taken care of. Mike was very friendly, informative ,and answered any questions I had. I was in an out faster a first time car buyer I felt very well taken care of. Mike was very friendly, informative ,and answered any questions I had. I was in an out faster than I thought I was. I appreciated the call next day asking how I was enjoying the car. Very positive experience! More

I got a good deal for my Honda Civic 2014 EX-l model. TJ(Employee at xxxxx honda) has clarified all my queries. They are all very cooperative... TJ(Employee at xxxxx honda) has clarified all my queries. They are all very cooperative... More

Mike Stager of Dick's Hillsboro was extremely friendly and helpful in the whole process of buying the car. I will recommend the dealership just for the vehicle buying experience with him. friendly and helpful in the whole process of buying the car. I will recommend the dealership just for the vehicle buying experience with him. More

I had a good experience from the first contact with this dealer through the eventual purchase of a used vehicle they had advertised online. The response to my email was prompt. When I arrived to look at the dealer through the eventual purchase of a used vehicle they had advertised online. The response to my email was prompt. When I arrived to look at the truck I found it to be exactly as represented in the ad. I was met by a courteous young salesman named TJ who listened to my questions and responded appropriately without undue sales chatter. He asked a few questions to understand what was important to me and then let me make my own decision. We then met with a more experienced person to negotiate and eventually complete a deal. She was very professional in working me through all the annoying details that are required for a loan from my credit union and the DMV, etc. I don't know anyone who would say they really like the process of buying a car, new or used. The best I could hope for is that the staff will give me the facts, explain my options and the purchase process and then respect my choices and my time. The staff at Dick's did that for me. More

Every member of the staff that we met was extremely friendly and professional - but most importantly was helpful while not being pushy. They were there to answer questions and show us the various vehi friendly and professional - but most importantly was helpful while not being pushy. They were there to answer questions and show us the various vehicles we were interested in, but did not try to push the sale on us. Ashley provided great information via email before we arrived. Ms Jenny was a great sales rep! Very professional and friendly, but gave us all of the time with the vehicles that we wanted, and when we did decide to buy, gave us all of the time and information we needed to ensure we were happy with our decision. Mgt and support staff were likewise professional and friendly and not pushy (Nick, Dennis) and made the entire deal, paperwork completion and processing easy and painless. I do not particular enjoy the process of buying a new car - but this dealership made the experience very pleasant - and we drove off with a great Honda vehicle! I will definitely go back in a couple years when we are in the market for our other vehicle. More