Dick's Hillsboro Honda

I bought a car this past June and applied for the college grad promotion ($500 off when financing with Honda), they asked for my transcripts to verify my eligibility which I gave them, but somebody from fina grad promotion ($500 off when financing with Honda), they asked for my transcripts to verify my eligibility which I gave them, but somebody from financing told the salesman that my transcripts needed to say the "expected graduation date," because it was 4pm (we started at 10am) they told me to continue with the purchase and leave a $500 check as collateral and bring them my transcripts with the expected graduation date the following day and they would destroy the check. The next day I emailed them the transcripts and called them to verify that they received them, and they told me that they had them and they would now destroy the check. Of course, a week later I found out that they cashed the check! I immediately called them and they told me something like "oh that's weird, well we'll mail you a check for the $500" They never mailed me the check and every time I go to the dealership or call them they always tell me that they are going to look into it and let me know. I have spoken to the two sales managers Brandon Bodine and Gilberto Barraza and with no luck. Brandon told me two months ago that he was going to submit a request for the check, but apparently, he did nothing because I did not get anything in the mail, and Gilberto listen to my story, told me that he was going to investigate and would call me back. He never called me back, and I have called them twice and he is always busy or in a lunch break and will call me back as soon as he can, but never does. At this point I just feel cheated and disappointed, I was overcharged $500, they told me that they would destroy the check and still cash it, nobody even apologized for the mistake. If you are going to offer a promotion you should honor it. More

I am rating a 1 for my service experience. I don't understand how a dealership can have a 10+ rating for sales and a horrible service department I wouldn't even give a full star. I purchased my car fr understand how a dealership can have a 10+ rating for sales and a horrible service department I wouldn't even give a full star. I purchased my car from Dick's Hillsboro Honda, but it was at a different dealership in a different state, so it had to be delivered. 2 weeks later, I found ants all over the rear passenger door. They claimed there was "food jammed into the trim" Being a brand new car...there has been NO open food in my car. The service report said "ants all inside door trim, around seals and underneath door trim panels" That is not ants getting food and taking it back to the colony...that is a nest...IN MY CAR. I was charged over $700 to fix the situation. I lost my new car smell...AND they forgot to give me my stuff that was in the car...I had to go back for my bag of sweaters and USB cords. I would recommend to absolutely buy a car here, but STAY AWAY form having your car serviced here. **Edited** Well that's cute...the service manager called and tried to make it right by offering me a $500 piece of tape for the front of my car to protect the paint...the same amount I was asking to be refunded.. I am still offended I am being blamed for the ants in my brand new car. More

Poor Service For the second time in a few months, brought the car to them for specific services and they tried to sell new services that were not requested. Very d For the second time in a few months, brought the car to them for specific services and they tried to sell new services that were not requested. Very dishonest business. Argue with customers. More

Please do not assume because this is a Honda dealership Please do not assume because this is a Honda dealership they will take care of you in the way other Honda dealerships might. Or at least if you do, Please do not assume because this is a Honda dealership they will take care of you in the way other Honda dealerships might. Or at least if you do, prepare to lose your shirt and any extra money you might have had walking in (I lost thousands ) do not need to give my specific interactions with them due to privacy concerns , anyone with any intelligence should recognize the warning I am trying to give. The auto response from the dealership to this review after they helped themselves to my money they didn’t earn and did not show grace at all is precious. I am also surprised by all of the positive reviews, given the situation at the dealership, I would not be surprised at all if we found out that these are somehow fabricated or at the very least managed/touched up by the unscrupulous managers (Anthony, Mike, and others) I observed and had to talk to. Been a Honda believer all my life and forever in my family, however this has me second guessing Honda or at the very least this dealership. Have a nice day. More

Sales Person was Great Great dealership with many cars to look at. Jonathon f was very friendly and helped every step of the way, he went out of his way to make sure I was h Great dealership with many cars to look at. Jonathon f was very friendly and helped every step of the way, he went out of his way to make sure I was happy with what I was paying. More

Typical sleazeball dealership Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct f Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct firsthand experience. 1.) Good Cop, Bad Cop. The first salesperson you talk to will be friendly and might even negotiate with you. Then he'll disappear and (after 10+ minutes; see #4) the sales manager will come out of his hidey hole and walk it back, saying there's no way he can reduce the price a penny from list, because see #2. 2.) Outright Lie. They'll tell you they're losing money on the car. I was shown (flashed really) a piece of paper with the number $3800 at the bottom which was supposedly how much money they were losing on the particular vehicle. How could a business that loses money selling cars ever stay in business? Answer: they couldn't. They're lying. 3.) Make You Feel Like You Bought The Car Before You Have. After Good Cop and I agreed on what I thought was going to be my final sale price, he wrote the number down and asked me to sign the price sheet. What I did not know was this paper was completely meaningless. After I signed it I admit I felt relieved, the car buying process is a PITA anyways, and I thought the worst was over. I was wrong. They get you to let your guard down so you will 4.) The Waiting Game. AKA the time-wasting game. They can take their sweet time doing everything (or nothing), this just wears you down and makes you more likely to cave on something just to get out of there, whether it be the purchase price, add-ons or extended warranties. 5.) Pre-Installed Add-Ons. Most dealerships will use one or more of these tactics but I'd never heard of this one until coming to this dealership. Paint protection, which is a transparent polyurethane film applied to the exterior body, is normally a $400 add-on that comes with a warranty against tree sap, bird poop, acid rain, and other terrible, horrible things (except physical damage to your car). Normally, you just say no. However this place has the film installed on each and every car they buy, meaning it's a non-optional add-on! And as they will gleefully tell you (probably more than once), they "can't just take it off." So on top of DMV and documentation fees ($472) be prepared to pay an additional $400 on top of the sticker price. Tips for not getting screwed on your next car purchase: 1.) Do your homework and have a drop-dead price you won't exceed and be prepared to walk. Just the serious threat of walking can be enough to get them to budge (it didn't work for me this time but it did last time I bought a car). 2.) Only deal in terms of the out-the-door price. Some fees and add-ons are non-negotiable but at the end of the day all that matters is the total price you pay. 3.) Always try to negotiate. It never hurts to ask, "Is that the best you can do?" Good luck! More

Unfulfilled "Due Bill" after two months After no fewer than ten (10) attempts over the past two months to have a "Due Bill" item completed, it remains unfulfilled. I have received nothing bu After no fewer than ten (10) attempts over the past two months to have a "Due Bill" item completed, it remains unfulfilled. I have received nothing but empty promises and commitments on the phone and in person, from Carl, one of the sales manager as well as the salesman, Anthony. I will say however that Anthony seems to have tried very hard to bring this "Due Bill" matter to a close, but maybe not as hard as he did when he was selling me the vehicle. I find it very unprofessional, and lacking of integrity when a car dealership makes a "Due Bill" promise in writing as part of the purchase agreement, and thereafter refuses to meet its contractual obligation. I would not buy another vehicle from this dealership, nor would I recommend this dealership, solely for its lack of honesty and integrity. This is not the foundation upon which this dealership or any other of the Dick Inukai family dealerships were built upon... Buyer Beware.... More

Personal vehicle defaced in parking lot by Honda employees. I am writing in regard to my recent experience at xxxxx Hillsboro Honda. My wife and I are expecting our second child at the end of April and needed t I am writing in regard to my recent experience at xxxxx Hillsboro Honda. My wife and I are expecting our second child at the end of April and needed to purchase a larger SUV that could safely and comfortably fit two car seats. After visits to many dealerships, our search ended when we found a beautiful 2015 Acadia Denali on Tuesday, March 26th around 7:30pm. We fell in love with the vehicle instantly and decided to purchase the Acadia that evening from Jonathan Rodriguez who provided us with a wonderful car buying experience. After signing all the papers with Jonathan, we waited to meet with your financial representative. We knew the paperwork would take some time with only one finance representative on site that evening and two more buyers ahead of us. However, we were still happy to wait for our new family vehicle. A little after 11:00pm, we were finally escorted into the finance office to fill out paperwork. When it was all said and done, we ended up leaving the office at 12:30am Wednesday morning. My wife is 35 weeks pregnant and after sitting in the waiting room for three hours, she was low on energy and was having painful contractions so having her drive the 45min trip home was not a safe option. We asked Jonathon if we would be able to park our vehicle in the parking lot for a few days until I would be able to coordinate a time to pick up my car, which I was hoping would be Thursday night. I was clear with Jonathan that we did not want to be a hassle or in the way and offered to leave my keys should he need to move my vehicle. He assured us that we were okay to park at the dealership near the rear of the building under a lighted street pole, that it would be safe and he would not need my keys. I was unable to pick up my car on Thursday and received a text message (attached) from Jonathan on Friday, March 29th apologizing and letting me know that where/how we parked was inhibiting some employees and that he should have been more specific on where we should have parked and that we would need to pick up the car soon or they would have us towed. I sent a text back to Jonathan apologizing for the added day of having my car there and that I would pick it up that evening (Friday 3/29) once I finished work. Jonathan stated that he would let management know and that he would make sure we were ‘good’. (Screen shot of text message available) I headed home after a 10 hour work day, grabbed my three-year-old and mother-in-law and headed down to pick up my vehicle from your employee parking lot. This is the turning point of where our wonderful experience of purchasing our first vehicle as a Family turned into a disaster. You can imagine our faces as customers when we pulled into the parking lot to see that an employee (Manager per the message) from Dick’s Honda decided to deface my car windows with a windshield marker and electrical tape a balloon to my antenna even after being authorized to park in your lot by your sales person. I would expect a dealership on 82nd avenue to display this kind of unprofessional and disrespectful behavior but would never imagine it to happen at a Dealership that prides itself on its team’s values and services. Shocked, appalled and disappointed I walked into the Dealership and asked to speak with a Manager on Duty. The young lady who I asked, responded with, ‘Who’s asking’?... I said that I was asking and that I just drove here with my daughter and mother-in-law to get my car and someone wrote all over my car with marker and I needed someone to clean it off. She went back to speak with her immediate Manager, Jorge Avila who waved me in. I explained to Jorge that I just purchased a car here on Wednesday and that Jonathan Rodriguez allowed me to park in the lot for a few days and that I needed someone to clean off my windows. I have photos of the vandalism that I sent to the GM. My car was in no condition to be driven 45 minutes across town safely by my almost 70 year old mother- in-law. He looked at me and said, “I can’t help you”. He stated that, “You had your car parked there for a few days and you are lucky we didn’t tow you.” I again reiterated that Jonathan permitted me to park there. Failing to listen to what I was telling him, Jorge made it clear by his body language and response, that he was not going to have anyone help me clean off my windows even if I did just purchase a vehicle from their Dealership two days prior. He left me with no other choice but to embarrassingly ask him for a towel and windex to clean my own windows due to the actions of your Team. Jorge tossed me a microfiber towel and said he was not able to find any windex or window cleaner. A service guy commented to him that a razor blade would be the only thing to get the marker off the windows. I showed Jorge the text thread between Jonathan and I, and he finally asked the service guy to help me. Due to the 30 minute delay and lack of assistance from management to ensure my car was safe to drive for my mother in law, I was left no choice but to scrape off the marker with another employee in a garage bay to ensure my Family has a safe vehicle to drive back up to Portland and to get my nearly three year old home to bed. I have never felt so belittled and disrespected in my life. At no point did I receive an apology from Jorge or any other employee. Buying a car is the largest purchase most people will ever make next to buying a home. I am at a loss for words on how fast our experience went from wonderful to terrible. My wife and I went from being extremely excited to feeling severely disappointed, disrespected and frankly sickened by what transpired. I have never been the person to write complaints, especially given that I work in the service industry and know that sometimes things happen, but there was no excuse for this type of behavior. I am appalled and saddened by the level of immaturity, disregard and disrespect shown to me to my family. I received a voicemail from the GM, Dan Blankenship a few days later. I missed his call due to work but called him on three separate occasions shortly after and did not get a call or email back from him for eight(8) days. When we did finally speak he was very dismissive of my situation. He acted like my experience was not a big deal to him or his team that he mentioned that the defacement of personal vehicles between their sales team was a normal practice and when I mentioned his managers actions of telling me he couldn’t assist me in cleaning off my windows with the marker that his team put on my vehicle, Mr. Blankenship stated that Jorge was just having a bad day and most customers like him. It was clear Mr. Blankenship was ignoring the details I shared. Throughout our conversation he seemed to indicate that my worries were not a big deal to them. This belittling of my concerns Isn’t helpful in solving the experience my family experienced. More

Do not purchase a car at this dealership This dealership has antiquated means of filling out the sale agreements which leads to a lot of errors on their part. Their methods of convincing the This dealership has antiquated means of filling out the sale agreements which leads to a lot of errors on their part. Their methods of convincing the customer to buy the service agreement is aggressive and not comfortable. Avoid this place, other Honda dealerships don’t have questionable morales and ethics as this place More

James made it a great experiene! James Morton was a great saleman! For a young guy, he was very honest, respectful, courtious and very attentive to details. I went in to look at a o James Morton was a great saleman! For a young guy, he was very honest, respectful, courtious and very attentive to details. I went in to look at a older Camry with a lot of miles on it and James directed to to an older Totota RAVE4 with less miles on it! After buying the Toyota, I suspected a transmisson problem and took it in to be checked out! Mike?, in service totally checked the transmission and said that the car passed his inspection! Being the new guy on the team, Frank the Manager, helped James, seal the deal! My 2006 Civic had been stolen, But am loving sitting up a little highers in my RAV4! I'm very happy and will stear anyone buying a car, new or used to James Morton! What a good guy! Tommy Burke More