Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diehl Ford of Massillon
Massillon, OH
185 Reviews
Diehl Ford of Massillon is a family owned and operated car dealership. We sell new Fords along with used cars, SUVS, trucks and vans. Diehl Ford of Massillon is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 185 reviews
May 03, 2024
I really wish I could give this dealership a higher rating. They gave me a fair trade in value for my truck and the one I purchased was below market however, the entire process took extremelyyyy long. rating. They gave me a fair trade in value for my truck and the one I purchased was below market however, the entire process took extremelyyyy long. About 3-3.5 hours. The truck I got was also fairly dirty despite being “cleaned” for roughly an hour, hour and a half while I was in the purchasing process. The tank also was around 1/2 or so requiring me to fill up before I could drive up. I get that I bought a used truck but the fact that the tank was not filled like other dealerships I’ve gone to and the truck was dirty enough to where I had to detail it when I got home is pretty unfortunate. More
by mjrorrer
Verified CustomerEmployees Worked With
Joe Shipley
Helpful April 29, 2024
Excellent service done in a short amount of time. Review of my future service needed. Coffee is bad. Review of my future service needed. Coffee is bad. More
by ksmith6296
Employees Worked With
April 27, 2024
The salesman, Joe Shipley, I had was AMAZING. However, what wasn’t amazing, was the fact that I had to wait there for around FOUR HOURS waiting on finance. After my test drive and filling out the However, what wasn’t amazing, was the fact that I had to wait there for around FOUR HOURS waiting on finance. After my test drive and filling out the paperwork with Joe, there was around a half hour wait for me to get a notification that there was a new inquiry on my credit report. After that I had to wait for OVER three hours to FINALLY get into the finance office!!! So I’ve deducted one star because of that wait time. More
by krissykline132
Employees Worked With
Joe Shipley
April 26, 2024
1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 1111 More
by tiopa57
Employees Worked With
April 24, 2024
i stopped in to get brakes with no appointment and i was in and out in a few hours and they gave me regular updates on the service in and out in a few hours and they gave me regular updates on the service More
by soulierejvs
Employees Worked With
April 18, 2024
quick and easy to schedule appointments . All personnel that I dealt with were very polite and professional. My vehicle was treated with care. All personnel that I dealt with were very polite and professional. My vehicle was treated with care. More
by rjohns188
Employees Worked With
