Don's Ford - Service Center

Worst service dept Had a 9:00am appointment at 11:15 my car had not even been touched!! The vehicle was moved from the garage and parked in the parking lot. Giving the a Had a 9:00am appointment at 11:15 my car had not even been touched!! The vehicle was moved from the garage and parked in the parking lot. Giving the appearance that it was being worked on. When I gueationed about the wait I was told they were extremely busy. Then why make an appointment ? More

My experience Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. Everyone was very friendly and my car was done in a timely manner. I always trust my car is in good hands when I leave it there to be serviced. More

Always treat me good. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. Service department has always treated me good. They explain what needs to be done, and tell me the cost up front. Chris is always great to work with. More

TO MUCH GAS I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEE I LIVE 40 MIN. AWAY FROM THE SHOP. SET UP A DATE AND TIME TO DO A RECALL ON OUR FORD ESCAPE, MY WIFE TOOK THE DAY OFF AND DROPPED THE CAR OFF. I MEET HER, THEN THREE HOURS LATER WE GET A CALL THAT SAID “ TO MUCH GAS IN THE TANK, WE CAN’T DO THE RECALL. PLEASE PICK UP THE CAR AND BRING IT BACK WITH LESS THAN A ¼ TANK”. I PICKED UP THE CAR BUT, WILL NOT BE BRINGING IT BACK. OVER 5 HOURS TO GET NOTHING DONE. WE WERE NEVER TOLD HOW MUCH GAS TO HAVE IN THE TANK AND IT'S NOT ON THE RECALL SLIP WE GOT IN THE MAIL. More

Very good They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the tim They were very efficient and explained everything to me when the service was completed. Everyone was very nice. Service was completed within the time frame they told me More

Explorer My car has had a lot of issues and the guys at Ford have all been truly amazing and have done all they can to help me figure it out! Gabe and I talked My car has had a lot of issues and the guys at Ford have all been truly amazing and have done all they can to help me figure it out! Gabe and I talked on the phone probably 25 times last week and he was patient and helpful every time! More

Great service I was very pleased with my advisor..he recommended what service was needed and a very accurate time frame that the service would take. I will come b I was very pleased with my advisor..he recommended what service was needed and a very accurate time frame that the service would take. I will come back for all future service needs. More

Regular maintenance/tire change on leased vehicle The car was serviced and tires changed in a timely fashion. I had no problems with the car or the service performed after the work was complete. The car was serviced and tires changed in a timely fashion. I had no problems with the car or the service performed after the work was complete. More

Staff was knowledgeable and courteous, great experience! Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repai Extremely helpful and knowledgeable, have had several very positive encounters with Chelsea! I was shocked at how quickly parts were ordered and repairs completed. The customer service is top notch. More

Always do a great job! Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want Everyone is very friendly and get me in and out as quickly as possible. I have been dealing with Mike Risucci for over 25 years now and would not want to go through anyone else. He is a class act and always does right by his customers. More