Doug's Hyundai

My husband and I had the most wonderful, stress free car buying experience this weekend at Doug's Hyundai in Edmonds. Thinking that we wanted a Plug-In Hybrid Tuscon Yohan Bong assisted us in explaining the buying experience this weekend at Doug's Hyundai in Edmonds. Thinking that we wanted a Plug-In Hybrid Tuscon Yohan Bong assisted us in explaining the differences between a Plug-In and standard Hybrid. He was patient and caring and assisted in finding a beautiful stylish and tricked out 2023 Santa Fe; the perfect Hybrid SUV! Highly recommend Doug's Hyundai and Yohan Bong for a stress free car buying experience. More

The worst experience I've had ever at a car dealership. The sales Manager Zach Gilbert was atrocious. The sales Manager Zach Gilbert was atrocious. More

Doug's Hyundai seem to care more about profits than the people they sell to. Took advantage of my 72 year old father who does not speak very good English and is hard of hearing. He bought a 2021 people they sell to. Took advantage of my 72 year old father who does not speak very good English and is hard of hearing. He bought a 2021 Hyundai Palisade from Jihoon today at about 1pm. They added a service contract and gap insurance to the total. Not sure if my father understood what they were adding those to the sales contract. I found that he can basically get a new 2024 Palisade for the same price. Went back to the dealer about 5 hours after he bought the car to hopefully try to exchange it for the a new model. Unfortunately the Sales Manager on duty was Zach who did not want to help us in exchanging the cars. In his words "why would i want to make a worse deal than I did". I was told by Zach that the Hyundai financing specials have a loan to value ratio and that the new car would not qualify for the special rate because of the trade in. When asked to show me where is says that, he could not, or did not want to show me. This tells me that they or maybe hopefully just Zach does care about the customers that come in the door to buy cars from Doug's. Bottom line beware. I was hoping that this would not be your typical used car sale experience, but sadly it was. More

What a wonderful car buying experience! We talked to multiple dealerships, but no one had the service and attention to detail that we found with Michael at Doug's. He spent time learning wh We talked to multiple dealerships, but no one had the service and attention to detail that we found with Michael at Doug's. He spent time learning what was and wasn't important to us in a car, asking and answering a ton of questions. He then made sure to keep us in our budget. I never felt rushed or that someone was trying to upsell me. We left with a deal that we feel good about. Go see Michael if you want great service. More

I’ve come in twice needing cosmetic [quick] fixes to my car and without question the service department was willing to help! This time I owe a big THANKS to Martin and Greg T in service for going above and car and without question the service department was willing to help! This time I owe a big THANKS to Martin and Greg T in service for going above and beyond to bring a smile to my face after a disappointing day. I would recommend this service department, anyway! THANK YOU! More

I tried to see if I could get approved for the Acura zdx salesman said. I gotta be in that state to get that car so I left it at that salesman said. I gotta be in that state to get that car so I left it at that More

My most recent lease of a Hyundai Kona was made much more pleasant and helpful by having Michael Wilson as my sales representative. He was efficient with my time, very friendly in a positive way and walked pleasant and helpful by having Michael Wilson as my sales representative. He was efficient with my time, very friendly in a positive way and walked me through the features of my Kona. A Very Productive time and purchase made much better by Michael. Steve Bowman More

I have purchased my fair share of cars over the years, but I must say that Jon stands out as the most knowledgeable and easiest person to work with. He has a true passion for the car industry, which is re but I must say that Jon stands out as the most knowledgeable and easiest person to work with. He has a true passion for the car industry, which is reflected in his work. Jon makes sure to sell only high-quality, reliable cars at a reasonable price, without cutting any corners or overlooking any red flags. I felt that he had only my best interests in his mind and was never pushy or aggressive in any way. So, if you are looking to buy your next vehicle, I highly recommend working with Jon. More

Had one of the worst experiences ever at a car dealership. Our salesman was arrogant and acted like we were inconveniencing him. He liked to tell us how many awards the dealership has been given. dealership. Our salesman was arrogant and acted like we were inconveniencing him. He liked to tell us how many awards the dealership has been given. We own 2 Honda vehicles but were interested in maybe purchasing a new Palisade. After the treatment we received at Doug’s Hyundai, we found ourselves at Lynnwood Honda and bought a nice Pilot (their establishment was extremely professional)! Do better Doug’s Hyundai. We came all the way from Kitsap county under the guise of “We will take care of you!” You just lost a potential new customer. More

When my wife and I decided to downsize from two vehicles to one, we decided to look into purchasing a hybrid. We visited many dealerships while test-driving numerous vehicles. We were fortunate to find to one, we decided to look into purchasing a hybrid. We visited many dealerships while test-driving numerous vehicles. We were fortunate to find Yohan Bong/Salesman at Doug's Hyundai. We explained our needs and he LISTENED. He suggested the Tucson hybrid, and we took it for a drive. When we told him we liked it, he patiently explained the most relevant of the (hundreds) of features and outlined the sale process. This was somewhat more complicated than usual because the Tuscon we wanted was a demo and it was necessary to comply with certain guidelines. He kept us informed every step of the way and fulfilled every commitment he made. He was extremely courteous, knowledgeable, and friendly throughout our relationship. In fact, on the day we picked up the vehicle he presented us with new floor mats and a cargo net - items that do not always arrive from the manufacturer. Very kind. While arranging our financing we were fortunate to meet David Suy - has was every bit the competent and courteous gentleman we found in Yohan. He was clear, straightforward, and relaxing to deal with. He also fulfilled every promise he made. Heck of a good sense of humor too. And when we decided to get the chip package, David included a couple of extras for us. We requested the installation of a trailer hitch and wiring harness. Yohan introduced us to members of the Service and Parts department, all of whom were friendly and competent, while we completed the necessary paperwork for the hitch. Because our transaction was a bit more complicated than usual, we also met with Young, the Sales manager several times. And yes, he was equally friendly and competent. We are grateful we had the good fortune to find Yohan Bong, David Suy, and Young. These gentlemen were uniformly honest and truly a pleasure to work with throughout our relationship. They continually surprised us by going above and beyond what we expected. The next time we are contemplating a new vehicle, we will most certainly look up these gentlemen at Doug's Hyundai first. Thank you, Yohan, David, and Young. More