It’s been 20 years since we went to a dealership. Just like most everybody, we do not like the experience or even the idea of being forced into something we don’t like to do but our experience with Doug’s Hyundai dealership changes all that.
Our first contact was Dominic Kramer via internet and phone contact. He was very informative and courteous and he invited us over. Unfortunately, we arrived earlier than scheduled and he was still busy with another customer so he asked Vila Lind to help use out to make sure that we are immediately helped. Vila made us feel relaxed through the process. When the first car we were after didn’t feel right, she didn’t push the issue, Instead she tried to get to know us more and found a way to help us find another car. The car we bought was way better and was more answering our needs.
Our experience with Doug’s Hyundai was great. Even days after the purchase, their team followed-up on us to make sure we are happy with their dealership. In fact, 2 days after the transaction, we were being contacted by the finance manager, Troy because he found us a better bank who can finance with a better rate. This lower rate saves us thousands of dollars. The store manager, Young Lee also followed up on us to make sure that we are completely satisfied with our transaction. Young even went to the extent on explaining to us personally things we were unclear or not sure about. We were impressed because they worked even after the transaction was over. Mr Young Lee and his team did all they can to make us happy customers. We are completely satisfied and we are happy to recommend this business to other people.
I Recommend This Dealer:
Vila Lind, Dominic Kramer, Troy and Young Lee
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