In late August of 2015 I was with my daughter to help her find a used car that was reliable and relatively inexpensive. After showing us the only car on the lot that met that criteria, we discovered that the hood latch didn't work, but other than that, the KIA met the requirements, so we moved forward with the purchase. They told us that we could bring it back in to repair the hood release.
After driving it a few short distances (less than 10 miles) my daughter experienced an uncontrolled revving of the engine and she had it stall on her twice. When we talked to Vila (salesperson) and Young (Store Manager) and they asked us to bring it back in and they would check it out. My daughter was pretty adamant that she could not trust the car. Young & Vila were extremely understanding and after several other conversations, Young said that my daughter could hold on to the service loaner until they found another car that would meet the required criteria. Young said he wasn't sure how long it would take but that he wanted to take care of her in this situation. Young and Vila were very accommodating, and it ended up taking more than 2 months to find a car.
This was over-the-top customer service. They did everything in their power to deliver what they promised. I would highly recommend this dealership to any new or used car purchases.
I actually purchased a new Hyundai in 2012 from Doug's and was extremely satisfied with the experience.
I Recommend This Dealer:
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