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Duval Ford
Jacksonville, FL
1,717 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,717 reviews
July 22, 2017
Great Service, Great Selection Great dealership - Malcom was a pleasure to work with and the large dealership meant thee was plenty of selection to look at for the vehicle I was int Great dealership - Malcom was a pleasure to work with and the large dealership meant thee was plenty of selection to look at for the vehicle I was interested in. Found exactly what I was looking for on the lot and Malcom worked the price to meet my budget. Thanks - enjoying the vehicle so far. More
by Drew
Employees Worked With
Malcolm Daigle
Helpful July 22, 2017
Friendly and knowledgeable staff. I've always had a great experience at Duval Ford. I wouldn't purchase a vehicle anywhere else! Thank you Duval Ford for being a dealership I can rely I've always had a great experience at Duval Ford. I wouldn't purchase a vehicle anywhere else! Thank you Duval Ford for being a dealership I can rely on for fast and friendly service! More
by Ford girl
Employees Worked With
July 21, 2017
New Ford Duval Ford is one of the best car dealerships in Jacksonville. Service, Sales and aesthetics are on point. Do not be discouraged by the construction t Duval Ford is one of the best car dealerships in Jacksonville. Service, Sales and aesthetics are on point. Do not be discouraged by the construction the dealership is very much active and inventory is massive. if you are about to buy or trade consider this dealership to meet all your needs, Thanks Duval for my new truck and an especially big thanks to Richard and Drew for putting together an amazing experience. More
by Bird
July 20, 2017
John Rohde is a excellent service advisor! John Rohde is a excellent service advisor, very professional. Listened to my concerns and needs and helped me get in and out in a very professional wa John Rohde is a excellent service advisor, very professional. Listened to my concerns and needs and helped me get in and out in a very professional way. More
by Ltdan26
Employees Worked With
July 19, 2017
20,000 Mile Service Great Job! I came in without an appointment and the work was completed in just over one hour. Burchard Rentro kept me informed of the progress and was Great Job! I came in without an appointment and the work was completed in just over one hour. Burchard Rentro kept me informed of the progress and was very helpful. More
by WoCookie
July 19, 2017
As usual, very good service again. The new Duval Ford building is very nice, but would be much nicer with a small cafe. Many people that wait for their vehicles do so during the lunch t The new Duval Ford building is very nice, but would be much nicer with a small cafe. Many people that wait for their vehicles do so during the lunch time of the afternoon. I'm sure most of them would enjoy a sandwich, perhaps a cup of soup, or anything besides a candy bar or bag of chips. More
by mechspec
Employees Worked With
Rentro Burchard, customer service Michael O' Neil, service tech.
July 17, 2017
John R made it so easy to be a new customer at Duval Ford!:) Our experience with Duval Ford was Excellent and John R. was a GREAT service rider. We will definitely be back ! Friendly service, pleasant experienc Our experience with Duval Ford was Excellent and John R. was a GREAT service rider. We will definitely be back ! Friendly service, pleasant experience and respectful of my time and concerns, makes for an Awesome experience. Thank you More
by d brown
Employees Worked With
July 14, 2017
Fast and efficient Customer service was friendly and the service was fast. I was greeted with a friendly face and helped immediately. I waited in the new lounge which wa Customer service was friendly and the service was fast. I was greeted with a friendly face and helped immediately. I waited in the new lounge which was very comfortable. Very pleased with this visit! More
by Jennifer Caldwell
Employees Worked With
Sheila Mcfarland
July 12, 2017
Had to leave vehicle for warranty work on brake booster. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. Had to return 3 days later to drop off car due to backup in service. No loaner available. Took 2 additional days to complete work. More
by coasty
Employees Worked With
Mike Constanine
July 11, 2017
Excellent and Outstanding Buying Experience I have been a customer for many years and always keep Duval Ford as my first choice. There up front honesty and strait talk are always refreshing. Th I have been a customer for many years and always keep Duval Ford as my first choice. There up front honesty and strait talk are always refreshing. The experience was awesome and the entire staff is Top Notch. Richard Tackett, Mike Murdock and Joey were the most helpful team i have ever dealt with. Going forward i highly recommend them. Thank you , Cliff Tompkins Ford owner for over 40 years. 1975 Ford LTD, 1978 Ford LTD, 1970 Ford F250 Ranger XLT Camper Special, !971 F100 Ranger, 1978 Ford Fiesta,1979 Lincoln Town Car, 2003 Ford Focus, 1985 F100,Custom, 2010 F150, 2017 F150, 2016 Focus ST,1953 Ford F250,1994, More
by CliffTompkins
