We purchased a new van from 2015. It was not registered in the state, but used for being loaned to customers and used as courtesy vehicle. The worst and regretful experience happened. I'm not planning to buy any car from them again, if my situation's not corrected. None of them told us, until the meeting with the Asst. Mgr., that somebody spilled something and they had to clean it up. After I mentioned that, while driving the van on the way home, there was a very strong smell of cleaning chemicals; it was more like a mixture of chemicals. It lasted for more than three days. It's not good for me, since I have respiratory problems. We bought 2 new cars before from them. They never had any issues. It was in the shop during the purchased time. Anyways, we brought the van back due to a fuel pump problem. We intended to return the van on or before the 30-day period because of the DISSATISFACTION OF MY EXPERIENCE, and I was NOT PLEASED TO DRIVE IT, but the Asst. Sales Mgr. said that we couldn't return it (mentioning the lemon laws that they took advantage of without considering other customers). Considering that there were no floor mats on the backseat floor, we asked them to provide us at least 2 floor mats. I called Joe, the Asst. Sales Mgr. He advised me to go to Marcelo. THAT WAS WHERE THE REAL ISSUE STARTED!!! While walking, I told Marcelo that I was there to pick-up the 2 new floor mats. Suddenly he replied that I was a BULLY and they didn't owe anything to us; he also said that I should not be teaching my daughter to be a BULLY. My daughter is a witness for everything he said. I responded that I was here to pick up the 2 new floor mats. I already called Joe. He kept telling me that I was a bully and they didn't owe anything to us over and over. This incident happened in the open public area. I was feeling HUMILIATED AND EMBARRASSED. I was thinking of WHAT WAS POSSIBLY WRONG WITH HIS MIND. I was planning to do a quick stop-by and was being held longer than I expected. I had a busy schedule. I told him that the 2 new floor mats were part of the new van that we purchased. We purchased 2 new vehicles before, each of them had 4 floor mats. Considering this, two floor mats were not a lot and were very basic. Luckily, we asked for 2 new floor mats instead of 4 floor mats (considering that it's a van). He brought us in the office and called Joe and told Joe to let me hear that they didn't owe anything to us. Does the Ford Earnhardt dealership sell their floor mats that are supposed to be part of the new, purchased vehicle? Is it part of the manufacturer's standard policy that the new, purchased vehicle has floor mats for customer/passenger convenience? I was aggravated with the situation, and he kept mentioning that I was a bully and they didn't owe anything to us. I told him that I'm going to report them to the Better Business Bureau. Joe told him to give us the 2 floor mats. He even mentioned that if it was him, he wouldn't give it to us. GOING ON TO THE NEXT ISSUE. I know that we all have snacks, such as peanuts. Marcelo had been eating peanuts. When he was talking, he kept spitting them out at me. It was extremely unsanitary, and, not to mention, very, very rude. Gross and unhealthy! After seeing this, I lost my appetite for lunch. It was not a good example for my daughter. Don't talk while your mouth is full (especially to a customer that you are assisting)! I would definitely NOT RECOMMEND THIS DEALERSHIP. THE PEOPLE THERE MAY SEEM NICE AT FIRST, BUT THEY REALLY ARE PUSHY, DISGUSTING, AND RUDE!!!