I have had several very good visits with Earnhardt Ford in Chandler, but I have also had some bad ones. The last one is the last opportunity to create an impression for me.
I brought it in to replace two burned out lights (driver side brake light and left rear turn signal). No problem.
They had an ECU upgrade that was scheduled, which they also did.
When I got the truck back, the dash lights were all out. I thought the thumbwheel adjuster had just been turned down all the way, not thinking much about it. Then when I got home I tried to bring the lights on. That's when I noticed I didn't have ANYTHING. The LED info panel was dead, the lights for things like "A/C on" and everything else in the center panel were off. Interestingly, when I turned the car back on, the same LED Info panel was able to show my the alerts (e.g., low fuel, oil change required, etc.).
I am going told that this is not their fault.
It was working when I dropped it off. They are now telling me that all of a sudden there is a dead short in the wiring harness behind the dash. Hmmm...
I don't care what went wrong. It "broke" while they were working on it, and I am to pay for it?
I think not.
I Recommend This Dealer:
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