I had purchased a new 2013 Ford Fiesta from another dealer. My car came into Earnhardt to handle the latch on the door for the National Recall. I worked directly with Bill Faucett, Service Advisor. He was wonderful to work with and went above and beyond to assure my service experience was great. I was expecting a few weeks initially per the dealership I purchased my car from; however, my car was ready in 2 days. I was provided with a rental car via Enterprise that is internally housed at this location. Phil Biehl did everything he could to assist me and make my experience positive. I am happy I bought a new Ford because I know where I am taking my car from now on. Thank you Earnhardt Ford, Bill & Phil!
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