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East Coast Volkswagen

Myrtle Beach, SC

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105 Reviews

8756C Hwy 17 Bypass South

Myrtle Beach, SC

29588

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105 Reviews of East Coast Volkswagen

February 02, 2019

Ed Turner is the best salesman! My husband and I just bought a 2018 VW passat gt last night at east coast and we couldn't be happier. Ed was the best. He was helpful, professional an More

by PaulnBrook81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed turner
November 03, 2018

Helping a potential customer. I changed a flat on the highway in front of service area. Drove to the service entrance because my donut tire was flat. Asked the service rep if I cou More

by Help needed
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service manager.
Nov 06, 2018 -

East Coast Volkswagen responded

Hi There, As the General Manager, I like to make sure that we do our best to provide the best customer service possible. Please call me directly at (888) 319-2870 so that we can go over the details of you visit. My records show that we attempted to put air in your tire but there were punctures in your sidewall. Regardless, I would like to do what I can to assist. All the best, Brian Scully General Manager East Coast Volkswagen

March 08, 2018

New 2018 Tiguan Jody Bowles helped me purchase my brand new 2018 Tiguan! Jody made the process as easy as possible, when I went in and signed the paperwork I did not More

by Abigail Copeland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Nathan, and Steve
April 28, 2017

TRY TO OVER CHARGE ME Today I bring my 2012 VW Passat to them to fix air injaction. DAVID bring me an some paper and show me and read me an day before agreement of Total: $ More

by Ian EROL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DAVID, ALLAN and their manager KEITH
Apr 28, 2017 -

East Coast Volkswagen responded

Hello Mr. Erol, I believe there was some unfortunate confusion here between our dealership and yourself. Hopefully this will clear things up but I would be more than happy to sit down with you in person to go over everything as well. You can contact myself directly at bscully@eastcoastcars.com. According to our records, on 4/26 you called our Parts Department regarding a secondary pressure sensor kit for your vehicle which we quoted at $147.26. We then show that you requested to be transferred to our service department for a quote on what the labor costs would be to install these parts. The quote we show you were provided was $172.50 for the installation at which point you set an appointment for 1:00pm 4/27 to have the parts installed. Upon your arrival, we presented you with a repair order (ro# 117550) for "labor to install $172.50" and asked you to sign so that we could proceed with the installation of the parts you had requested. This is a separate charge from the $147.26 for the secondary pressure sensor which would be on a separate invoice from our Parts Department. I believe this is where the confusion lies. After you expressed your concerns about the cost and confusion, we offered to remove the new parts you requested, install the old parts back on your vehicle, and return your car back to you in the condition you brought it to us at no cost to you which you agreed to. As I stated previously, I can understand where their may have been confusion between the cost to install your new parts versus the total cost for the service with labor and parts included. Should you have any further questions or concerns, again, please do not hesitate to contact us. Kind Regards, Brian Scully - General Manager

Apr 28, 2017 -

Ian EROL responded

Mr. Brian Scully, First of all thank you for your respond. About the misunderstanding; NO.... You are also telling me what they try to dictate me I MISUNDERSTAND IT... NO I DID NOT... Before I called your location I got the price from where I bought the car which was PART and LABOR TOTAL: $201.72 with TAX. We need to shop around because people do charge overly some places LIKE YOUR LOCATION... Than I called your location. I was very clear to ask on the phone and very clear before I let them start on the car... Maybe they thought they can get a way with it by dictating me because English possibly my second language and I am look a like East European or Mexican for them... And Today I did let them fix the car for $111.09 for parts + $10.87 Shop Supplies + $70 Labor and $9.76 TAX TOTAL of $201.72 I have the invoice which I am going to email you to see it yourself. Your price was for same service over $300 include $172.52 LABOR you are saying... NOW, Let's talk about your respond sir. This is not the way to respond because you should criticize your service a little... By taking the parts out and let customer go it's not the way do business. NOW I AM WARNING YOUR NEXT CUSTOMERS FROM HERE; THEY MIGHT TAKE THEIR PARTS OFF AFTER THEY INSTALL IT IN YOUR CAR BEWARE.... Is that a good message? NO IT IS NOT... FOR CUSTOMER SATISFACTION YOUR SERVICE DEPARTMENT SHOULD TAKE THE RESPONSIBILITY INSTEAD OF BLAMING CUSTOMER BRAIN. Regards, Ian

November 10, 2016

New 2017 Passat lease I visited East Coast VW to get a Passat R line and could not have been more impressed with the sales associate, finance staff and of course the Passat More

by Brian M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerod Stephens, Nathan Boteler
April 09, 2016

Amanda Clinton done it again! Amanda Clinton and the whole East Coast VW staff did it again. They put together a 2 for 1 deal for us that we could not refuse. Amanda sold us our 2n More

by Greedgro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Clinton, Nathan & Dan
April 02, 2016

Amazing I went in to the dealership with an idea of what I was looking for and a price range and the staff was incredible. My salesman went over all my option More

by Jenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert E. Wilkins Jr
January 28, 2016

Excellent in every way!!! Robert Wilkins was very knowledgeable as a salesman. He provided helpful information about the Volkswagen Beetle that we liked. He was an excellent More

by VWbugdebbieCU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Wilkins,
December 18, 2015

A Very Positive Experience I've purchased many cars and have had many different experiences with car dealers, mostly negative. Today East Coast provided a very positive buying More

by toverby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Clinton
November 30, 2015

Great Car Buying Experience East Coast Volkswagen provided me with a great car buying experience. Jerod Stephens took the time to answer all my questions to help me find the best More

by shughes7990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerod Stephens
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