East Syracuse Chevrolet

Transferred snow tires to summer tires. Tires were transferred properly and bagged in a reasonable time. 1.5 hrs. For 2nd time in a row, air pressure was off. Instead of recommended 38 p Tires were transferred properly and bagged in a reasonable time. 1.5 hrs. For 2nd time in a row, air pressure was off. Instead of recommended 38 psi on my Chevy Bolt, they were 35,35,32,33, according to the sensors just after I left. When I was filling them properly at home I found a valve cap missing. For $99 one would expect a little more diligence. More

A1 service, Maddie, Brian and crew was excellent from the time I dropped off my vehicle until I picked it up. I would definitely bring my vehicle here for service again! time I dropped off my vehicle until I picked it up. I would definitely bring my vehicle here for service again! More

Brian, was fantastic to deal with. He made us very comfortable, and worked with our schedule.We’ll be back for future vehicle purchases for sure. Great job!!!! He made us very comfortable, and worked with our schedule.We’ll be back for future vehicle purchases for sure. Great job!!!! More

Great experience with Carlos. He goes above and beyond. Knows how to treat people with care, respect, courtesy, and professionalism. He knows the GM product He’s a down to earth He goes above and beyond. Knows how to treat people with care, respect, courtesy, and professionalism. He knows the GM product He’s a down to earth type of person. He’s not overly pushy trying to make the deal. I sat with him and ordered a 2024 2500 HD and he was very patient even after I added and changed options on the order several times. Carlos spent the extra time with me to make sure I got everything I wanted on the ordered truck. He is such a pleasure to work with. West Herr is very fortunate to have a sales person with his experience, great personality and demeanor. Carlos was even able to get the service dept. to do a NY state vehicle inspection that was due in February. The rest of the staff at the dealership were very courteous and very helpful. The service Dept Rep Ashley went well above and beyond to get my vehicle in today for a NY state inspection. That is true customer service that I greatly appreciated because it saved me from having to make another trip to the dealership at a later time to have the inspection completed. The customer waiting area and customer bathrooms were modern, updated, and clean. Thanks for a great experience. More

I own a 2022 Chevy Colorado and I’ve had it a year and I’ve been in for service three times and every time I’ve been in the service departments been unbelievable don’t have to wait get right in the waitin I’ve been in for service three times and every time I’ve been in the service departments been unbelievable don’t have to wait get right in the waiting room is awesome and the whole service is awesome so I wouldn’t go anyplace else More

I had a very nice experience with this dealership, my salesman Michael Dupree was very knowledgeable and nice! Also The other Gentleman, Trey, was also very nice! Thank you for a pleasant experience! salesman Michael Dupree was very knowledgeable and nice! Also The other Gentleman, Trey, was also very nice! Thank you for a pleasant experience! More

Most of the time it is great. This week it seemed slow for an oil change. Very nice waiting area. The dog, Cocoa, was especially entertaining. This week it seemed slow for an oil change. Very nice waiting area. The dog, Cocoa, was especially entertaining. More

Talked to a customer service rep over the holidays about a Chevy Silverado I was interested in buying. She said she would call me back about the availability. She never called me back very disappointed with a Chevy Silverado I was interested in buying. She said she would call me back about the availability. She never called me back very disappointed with there customer service been buying vehicles there for 35 years. Was ready to buy a truck you just lost my business will start going to another Chevy dealership from now on. More

Working with Steve was a pleasure. He answered all questions and gave clear explanations. He is an asset to your company. Also a SU fan. What’s not to like.😊 He answered all questions and gave clear explanations. He is an asset to your company. Also a SU fan. What’s not to like.😊 More

I’m happy with the service provided. I think the waiting time was excessive. Better targeting of the schedule might improve the situation. I think the waiting time was excessive. Better targeting of the schedule might improve the situation. More