Called for an appointment for a GM recall on my 2014 Malibu. Inquired how long it would take to repair, simple fix on a sunroof switch. Was told that it would be corrected in 1/2 hr or less. Inquired when the best time to bring it in, since I knew they were always very busy when they first open. Was told that 10:30 am is a good time since the rush was over. Set up the appt for that time today. Arrived a few minutes early, immediately someone took care of me. I mentioned I would be waiting in the show room, at that time he said I would have at least an 1 1/2-2 hr. wait! I mentioned that I was told that this was a 1/2 hr repair. He agreed that it Bly takes a half hour. Then went on to tell me that there were quite a few cars ahead of me? There were only 2 other cars parked in the service entrance. When I explained that I set this appt. for this time because I was assured it would be the best time!
I said I couldn't wait because I had another commitment and would have to reschedule, and I asked if I had the very first appointment time in a week or so, would I be in and out in an hour or less. His response was probably not. I then queried as to what the meaning of appointment meant at this dealership. His response was, rudely, NOT MUCH.
If I do bother getting this recall done or any other service work performed it will certainly done somewhere else.
I Recommend This Dealer:
Did you find this review helpful?