Eastern Shore Toyota

I went into this dealship not planning on purchasing anything that day, however once I spoke with Stacey and he agreed to see what they could do we began to move towards a deal. Did I have to go through anything that day, however once I spoke with Stacey and he agreed to see what they could do we began to move towards a deal. Did I have to go through the same old they make an offer and I counter it yes. However, at no time did I feel as if Stacey was not working toward obtaining the best for me. In the end I decided to leave but they came back with one final offer within 500 of what I had thought would be my best possible deal so I was pleased. I know they have to make money to stay in buisness but I never felt as if they were not dealing up front with me. Did they make money off my purchase of course you would expect that but I felt satisfied with my deal and happy with the car in the end that is all that mattered. I didn't walk in blind. I knew the car and had a good idea of my trade-ins real value. Finally as a woman I would have to say it was a great experience. Stacey never talked down to me allowed me to ask any questions I had no matter how small and made sure I understood everything. My final dealing were with Josh in Finance. Yes he tried to sell the extended warrenty everyone does but he was very informative and took a no answer with grace. He went over everything in detail and made sure I knew what I was signing. I would highly recommend both of these gentlemen and want to say how much I appricated them and the extra time they took on a late Sunday night. More

My wife & I had been talking about buying a van in the next few months and had done some research. We knew we wanted a Honda or Toyota. After going to a movie we decided to stop buy Eastern Shore to s the next few months and had done some research. We knew we wanted a Honda or Toyota. After going to a movie we decided to stop buy Eastern Shore to see what they had on the lot and maybe drive a Sienna.Stacey Conley came out and we told him what we wanted to do and he put us in a golf cart and showed us the pre-owned Siennas on the lot. We also looked at a new one.The 2008 Sienna XLE was very close to what we thought we wanted. It had all of the accessories we required, was very clean and the no-haggle price was reasonable. We drove it and looked at it a little more; told Stacey that we were going next door to look at the Hondas before we deciced anything.He thanked us and with no pressure we went to get in our car. We never made it to the Honda dealership. We went back in, had them give us a price on our trade-in and made the deal. I hate going to a car dealership and being pushed and pressured. Stacey Conley neither pushed nor pressured us to buy. He was knowledgeable of his product and was a large part of the reason we bought at Eastern Shore Toyota. Chris Gummere got our parework together and we were on the road again. Thanks Stacey, Chris and Easter Shore for a great car buying experience. My wife insists that all service on our Sienna will be done at Eastern Shore. More

If anybody is looking for a new or used car, make your first stop here and you won't need to go anywhere else! I bought my second truck from this dealer and I couldn't be happier. I saved alot of money, a first stop here and you won't need to go anywhere else! I bought my second truck from this dealer and I couldn't be happier. I saved alot of money, and got alot more or my trade in. Ask for salesman Stacey Conely. He will do all that he can to make sure you're completly satisfied! Defientely will be a repeat customer More

My experience with this dealer has been nothing but friendly and pleasant from the beginning. I have purchased several new cars from Eastern Shore and have come to see that they always stand by their w friendly and pleasant from the beginning. I have purchased several new cars from Eastern Shore and have come to see that they always stand by their word. I have had my car serviced there numerous times & they never fail to take care of me. I have and would recommend Eastern Shore Toyota to all my friends and family. More

My experience with this dealership was by far the worst consumer experience I have had. I spoke with Shawn Hudson by phone the night before I visited the dealership, at which time he gave me a bottom line consumer experience I have had. I spoke with Shawn Hudson by phone the night before I visited the dealership, at which time he gave me a bottom line "out the door" price on the vehicle. This price included his estimate of the value of my trade-in. When I arrived the next morning, I was handled by Stacey Conley, who was very pleasant throughout the experience, but lacked the authority to get anything done. It was over an hour before Shawn bothered to come see me and introduce himself. He then showed me a write up of the deal, which now valued my trade $1,500 more than his estimate the night before; however, the bottom line price did not reflect this difference. When I asked about this discrepancy, Shawn stated that he put the $1,500 back into the price of the vehicle so he could make some money on the deal. I later asked for a $500 option to be added to the vehicle since there was now more room for them to work on price, at which time Shawn responded that he "wouldn't give you five dollars of anything" and then walked away. He was perhaps the most unprofessional sales manager I have ever worked with. Following this, I spoke with general manager Keith McCullar, who apologized for Shawn's behavior but still stuck with the same bottom line. Keith's interaction with me was, in my opinion, deceptive, as he denied any change in the valuation of the trade-in and claimed there was no room to go down on the vehicle's price, despite Shawn having already told me that he put $1,500 back into the price of the vehicle once my trade was valued higher. Despite better judgement, I still purchased the vehicle, and immediately regretted it on my drive home. Prior to that, when I was working on financing, Keith came into the room and told me that he needed for me to rate my experience on Toyota's survey as 100% excellent or he and the salesperson would lose money. I told him I couldn't rate my experience as excellent. That evening I wrote an email to Keith explaining my disappointment in my experience. The next morning found an email in my inbox from Keith saying that I could return the vehicle. Shortly thereafter I received a phone call from Stacey asking what he could do to make my overall experience better and saying he hoped I would keep the vehicle. Again, he was very nice and professional. An hour later I called to tell Stacey that I would keep the vehicle, at which time Keith got on the phone and told me they were going to void the deal. Incredulous, I had a 45 minute conversation with Keith, during which I caught him in several lies. Following the conversation I decided to void the deal. They brought my trade back and took their vehicle back. I later went to a competitor dealership and purchased the same vehicle for $500 more. It was well worth it to not have to deal with Keith McCullar or Shawn Hudson again. More