Ed Howard Lincoln

Took my Nautilus in for service (oil change, rotate and balance tres and check alignment) last Wednesday. Told the service writer it had a slow leak in the right rear tire. When service was complete, she balance tres and check alignment) last Wednesday. Told the service writer it had a slow leak in the right rear tire. When service was complete, she said that each rear tire had a nail in it and included $49.95 + tax for repairing each tire. This morning I noticed that the right front tire, which was rotated from the right rear during service, was down 3 pounds from the left front tire. I aired it up with my compressor, but I t(ink Ed Howard owes me a free repair on the right front tire. I’ll keep checking it, but if it still has a slow leak, I’ll bring it to get it fixed for free. More

Excellent, friendly and professional staff. Quality and efficient work on my car. Lenora was great as usual. Quality and efficient work on my car. Lenora was great as usual. More

I can't say enough about Lenora Smiley, she is a God Sent from heaven. I worked in customer service for 35 years for a major airline and would loved to have her on my team. She is a definite asset to your from heaven. I worked in customer service for 35 years for a major airline and would loved to have her on my team. She is a definite asset to your company. More

Lenora always does a good job getting my Navi serviced . Let’s you know what’s wrong and promised time is adhered to Let’s you know what’s wrong and promised time is adhered to More

Lanora Smiley in the service department is excellent at delivering customer service Good communications on automobile’s needs and resolutions delivering customer service Good communications on automobile’s needs and resolutions More

Calling to set up service and being offered to pick up my car and leave me a loaner is the best possible experience a person can have with a dealer. Ed Howard Lincoln does it right and makes everyone feel li car and leave me a loaner is the best possible experience a person can have with a dealer. Ed Howard Lincoln does it right and makes everyone feel like a VIP. There is nothing better than that. More

Great people! My service manager (Lenora) is wonderful and thoughtful. Not the speediest place for service, but always thorough. My service manager (Lenora) is wonderful and thoughtful. Not the speediest place for service, but always thorough. More

Ed Howard Lincoln is the best—Service Advisor, Lenora, goes above and beyond to help and assist us, their customers! We are a 20 plus year customer! Sales Associate, Jim Halas, is exceptional, too! goes above and beyond to help and assist us, their customers! We are a 20 plus year customer! Sales Associate, Jim Halas, is exceptional, too! More

I have been using Ed Howard Lincoln for service on my leased Lincolns for 6 years when Lincoln decided to stop making sedans I decided to purchase my leased MKZ. The process was very smooth Mr Hallas wa leased Lincolns for 6 years when Lincoln decided to stop making sedans I decided to purchase my leased MKZ. The process was very smooth Mr Hallas was great and my service experience over the years could not have been better. More

My wife and I bought a new 2020 Lincoln MKZ (our 2nd one since 2014) and, from almost day one, there has been an intermittent rattle in the passenger side seat belt area. We have taken it back to Ed Howard since 2014) and, from almost day one, there has been an intermittent rattle in the passenger side seat belt area. We have taken it back to Ed Howard numerous times to no avail. The staff has gone out with my wife and heard the rattle but then tell us they can’t replicate it once they get it in the shop. We have videoed the rattle and sent it to the service writer and service manager and we take it to them to fix and they tell us they can’t replicate the rattle. In the videos we push on the seat belt mechanism and the rattle stops. However, we keep being told they cannot replicate the rattle and therefore cant/don't fix it. We pick the car up take it home and either on the way home or later that day there it is again “the annoying rattle”. They did tighten up something under the car and we were hopeful this would fix the issue but it didn't. The car is still under warrantee and we have asked the service writer (and manager I believe) to replace the seat belt mechanism and they will not. Their comment to my wife is "if it wasn't under warrantee, you wouldn't tell us to start replacing parts". What kind of answer is this? We went on a 3-week trip and asked them to drive the car as much as they needed to drive it to identify the problem so we could get it fixed. We got a call back a week later telling us they couldn't replicate the problem We contacted Lincoln customer service and they allegedly sent out a FES and said they couldn't replicate the problem. We picked the car up drove it home went to dinner with friends and on the way home there it was again "the annoying rattle". When we called customer service their solution wasn't to replace parts but rather for us to take it to a different dealership. What I don’t understand is how they (the service writer and manager) have heard the rattle seen the Video(s) and still will not fix the problem. It is absolutely unbelievable. So given the way Ed Howard has handled our problem (over the last 2 years) I would not recommend this dealership to anyone! More