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Ed Morse Ford- Service Center

Muscatine, IA

4.0
169 Reviews
Call Service Center (563) 263-5324

169 Reviews of Ed Morse Ford- Service Center

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May 24, 2024

I think the prices here are too high, they wanted over 229.00 for a new battery! Unless the work involves major work under my warranty, I will not be back! More

by TERRIIRWIN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gierut
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Ed Morse Ford responded

Thank you for sharing your feedback, Terri. We appreciate your perspective on pricing concerns with the new battery. Please feel free to reach out to us at Ed Morse Ford Lincoln Muscatine to discuss your warranty and explore potential solutions. We value your input and aim for a positive resolution. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
May 19, 2024

they very quick service, very pleasant people, always enjoy coming to you business, looking forward to buying another car from you. More

by BROWNEYEDSUSAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gierut
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Ed Morse Ford responded

Thank you for your kind words and for choosing Ed Morse Ford Lincoln Muscatine! We are thrilled to hear that you had a great experience with our team. We appreciate you and look forward to assisting you with your next car purchase. See you soon! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
May 18, 2024

Service was performed at scheduled time and done earlier than promised. Just waiting on recalled parts. More

by dbriggs4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Ed Morse Ford responded

Thank you for sharing your positive experience with us! We're delighted to hear that your service was completed promptly. We'll ensure the recalled parts are taken care of swiftly as well. We appreciate your support and look forward to serving you again. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
May 16, 2024

Prompt service. Much appreciated. Went in for a simple oil change and that's what I got. More

by CORNMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Ed Morse Ford responded

Thank you for choosing Ed Morse Ford Lincoln Muscatine for your oil change! We're glad to hear that you had a prompt service experience with us. We appreciate your feedback and look forward to serving you again in the future. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
May 06, 2024

My salesmen was speedy at answered all my questions quickly ,and very informative it was a great experience More

by 3FRYES
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Birkhofer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant edkin is who I bought the truck from not listed was very happy with his professionalism
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May 09, 2024 -

Ed Morse Ford responded

Thank you for the kind words! We are delighted to hear that your interaction with our team was informative and efficient. We strive to provide top-notch service to all our customers. Should you have any more questions in the future, feel free to reach out. We look forward to assisting you again at Ed Morse Ford Lincoln Muscatine (MIFD)! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 28, 2024

Shane and I got phone traded on a 2023 F150 because they were able to get me 1.9% financing for 6 yrs with annual payments. More

by johngrettenberg
Recommend Dealer
Yes
Employees Worked With
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ed Morse Ford responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Shane was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 27, 2024

it was a good experience i was pleasanty surprised by the service at the facility More

by PMASE.241979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Ed Morse Ford responded

Thank you for writing this amazing review for our team! At Ed Morse Ford Lincoln Muscatine, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 26, 2024

I think $94 for an oil change and rotation is a bit much. Also, 1.25 hours waiting for something I could do in the driveway in less than 1 hour. Will most likely do it myself next time. More

by KJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grace Grems
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ed Morse Ford responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 25, 2024

As of right now, things are working well. I will check back in if warning lights go on again More

by SLEE28
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ed Morse Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
April 24, 2024

Could not have asked for better service. Courteous, punctual, Comfortable waiting area. Appreciate your service! Thank you! More

by MATHIASGRACE
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Grems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Ed Morse Ford responded

Thank you for visiting our service department and for leaving the kind words, Grace. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Ed Morse Ford Lincoln Team

Helpful
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