El Cajon Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of El Cajon Ford:
Went down to El Cajon Ford now for the 3 rd time to pick up the truck I bought for my husband as a surprise gift . I went and talked to the service manager before I even event went to look at the truck . I told him how horribly I have been treated by his staff . There was no apology made only excuses ....
We then proceed out to pick up the truck to see if it is clean yet ....
As I turn around to see it I notice a long dent from the passenger front door to the back door my heart just drops I start to cry ......
(Have I not mentioned this is for my husband he is in Iraq . This has been his third tour he has been gone for now over a year . I have scrimped and saved and worked my ass off to buy him this truck .
I drive a 1987 Honda just so my hero can have something nice when he comes home and they cannot even get the darn truck clean !!! They promised me it would be nice and clean I told them it was a coming home gift ! And this is the way I get treated . I will tell everyone I know never to shop at El Cajon Ford! )
The Teck that checked me in said it came in that way , I replied it did not it has been here for six days and the dent was not here on Saturday when I opened the door right here to for the second time for some one to clean out the crusty icky food off the door panel !!!! You would think if I would notice all the ick in the truck I would notice a dent !!!
My friend who was with me asked for the check in paper to note any damages , for which the teck had failed to do because when we had walked around the truck with me at check in there was no damage to the tuck.
He had the balls to say I had done it , then the manager said I guess he will have to eat it .
WoW what customer service you all are great ..... the saga continues what else will they mess up .
oh yeah they sell me a alarm that was already in the truck and installed and working we haven't got to discuss that part yet . I am getting a legal opinion first .

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of El Cajon Ford:
I purchased a 2004 F350 truck for my husband as a surprise. He will be returning from Iraq soon he has been gone for now over a year so this is his big deal coming home gift .
I was happy to have found just what i was looking for and the price i wanted at El Cajon Ford .The sales men were great , but the truck was a mess and not clean . I have been in rental cars that have been cleaner .
i was told they would re-detail it. I explained that this was going to be a gift and it needed to be nice and clean , i came back down 3 days later to ask then to re-do it again .....
I called the service Dept. to talk to the Dept lead only to be put to someone's voice mail with out a explication twice ! Then the alarm system i purchased as an add on did not come with any new key controls only the old one that came with the truck so for $ 699.99 i really get what i already had in the truck when i bought it . there customer service is lacking customer service.
I go back down this week to see if they cleaned out the baby food and the ick out of the truck before i bring it home again !


Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of El Cajon Ford:
I purchased a 2004 F350 truck for my husband as a surprise. He will be returning from Iraq soon he has been gone for now over a year so this is his big deal coming home gift .
I was happy to have found just what i was looking for and the price i wanted at El Cajon Ford .The sales men were great , but the truck was a mess and not clean . I have been in rental cars that have been cleaner .
i was told they would re-detail it. I explained that this was going to be a gift and it needed to be nice and clean , i came back down 3 days later to ask then to re-do it again .....
I called the service Dept. to talk to the Dept lead only to be put to someone's voice mail with out a explication twice ! Then the alarm system i purchased as an add on did not come with any new key controls only the old one that came with the truck so for $ 699.99 i really get what i already had in the truck when i bought it . there customer service is lacking customer service.
I go back down this week to see if they cleaned out the baby food and the ick out of the truck before i bring it home again !


Was this review helpful to you? Yes | No